Take a moment to make a mental list of people who drive you nuts: the roommate who is always badgering you to do this or that but who never pitches in herself; the coworker who overshares about her personal life; the adult sibling who won’t stop inserting his politics into your relationship; or the parish administrator whose negative assessment of every proposal is a roadblock to needed change.
How do you deal with such people, especially if you count yourself a follower of Jesus?
St. Augustine advised that we “love the sinner, hate the sin,” but in practice, many people either hate the sinner and the sin—or they love the sin in the name of loving the sinner.
These responses might be attractive due to their simplicity—but they don’t fulfill our calling as Christians, says Dr. Greg Popcak in his book, God Help Me! These People Are Driving Me Nuts. The problem is, many Christians don’t know how to love the sinner while hating the sin.
If we want to change the way we interact with difficult people, Popcak suggests, we have to start by understanding them. That doesn’t mean ignoring bad behavior—it means digging deeper to uncover the intention behind it.
Looking through a Loving Lens
Every annoying behavior, Popcak writes, is an attempt—however flawed—to meet a legitimate need or pursue a positive goal. In psychological terms, it’s called “secondary gain”: a hidden benefit someone receives from their actions, even if those actions are unhealthy or counterproductive.
For example, maybe your demanding roommate is driven by anxiety and needs things to feel “just right” to calm her inner world. Maybe your co-worker is an extrovert who needs to process the drama in her life out loud in order to make sense of it. Maybe your brother’s attempts to get you to validate his political views is all about shoring up his sense of security. And maybe the parish administrator had a bad experience in the past that has left her super cautious about change.
When we pause to consider these possibilities, our reactions to the annoying or offensive behavior shifts. Instead of retaliating or shutting down, we can choose curiosity, compassion, and even love.
From Conflict to Connection
That shift definitely does not mean we excuse bad behavior. Popcak is clear: loving someone doesn’t mean letting hurtful patterns go unchallenged. But when we understand that a person’s action might be a clumsy way of pursuing something good—like connection, respect, or affirmation—we open the door to genuine change.
Take the story of Ralph, a father whose harsh parenting methods drove his children away. Ralph believed he was doing the right thing by “toughening them up,” “preparing them for the real world.” His intentions were rooted in love, but his methods were flawed and painful. Only when someone took the time to understand why he acted the way he did—and showed him a better way—did Ralph begin to see how things might have been different.
“Understanding is merely the starting point for respectful change,” Popcak writes. “We cannot hope to create change in our relationships if people experience us as their adversaries. So to build the rapport needed for respectful change to happen, we must challenge our initial inclinations to lash out and instead seek understanding of the true intention behind another’s offensive behavior. It helps us meet others not as adversaries, but as people trying—and often failing—to get something good in the only way they know how.”
A Practical Exercise: Rewriting the Script
Take a moment to try this shift yourself. Thinking about someone whose behavior irritates you, walk through these three simple but powerful steps:
1. Name your reaction: How do you feel? Angry? Hurt? Dismissed? Misunderstood? This step is important—acknowledge your emotional truth before trying to move into understanding. Denying your feelings won’t help you respond more lovingly; naming them will.
2. Imagine the intention: Ask yourself, “If this person had a good reason for acting this way—even if it’s not obvious to me—what might it be?” This step is where empathy begins. Could they be overwhelmed? Feeling disrespected? Trying to regain control? Needing comfort or connection? Try to identify at least one possible positive intention, even if their method of expressing it is deeply flawed.
3. Choose a new response: Now, imagine responding from a place of compassion. What might you say or do differently if you believed that the other person’s behavior was actually a cry for help, a bid for love, or an attempt to feel safe or heard? Maybe instead of snapping back, you ask a curious question. Maybe instead of withdrawing, you offer support or set a firm but kind boundary. You don’t have to excuse the behavior, but you can approach it in a way that creates connection instead of conflict.
Try practicing this with small situations first—a curt text, an impatient tone, a forgotten task—and work your way up to more challenging scenarios. The more you practice, the more natural it becomes to respond with grace, understanding, and love.
Doing the Hard Work of Love
At the heart of the Christian life is the call to love others—even when they’re difficult, Popcak says. That doesn’t mean being a doormat. It means doing the hard work of trying to understand the hearts behind the actions.
As Popcak points out, sin isn’t always about malicious intent—it’s often just a misguided way of reaching for something good. And when we can see that, we’re more likely to respond in a way that actually helps others grow into the people God created them to be.
Understanding the intent behind offensive behavior is just the beginning of the process. For more advice on dealing with annoying or offensive behavior in a loving way, pick up a copy of God Help Me! These People Are Driving Me Nuts! Or, for more one-on-one help, reach out to a pastoral counselor at CatholicCounselors.com.
