Nice Isn’t Enough: Why Fawning Enables Bad Behavior

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For two decades, Kelly and her family have tiptoed around her sister’s difficult personality and inconsiderate behavior, hoping to avoid setting her off. Eventually, the family began holding get-togethers without telling her.

“I feel so bad because I know she notices,” Kelly shared during a recent episode of More2Life with Dr. Greg and Lisa Popcak. “But she has literally ruined holidays and family parties with her behavior.”

Her question for the Popcaks: Was it okay to keep excluding her difficult sister, or was there a better approach?

Many of us find ourselves in similar positions, whether it is with a sibling, a spouse, or even a child who has “big feelings” that seem to dictate the climate of the entire home. We tell ourselves that by being “nice,” we are being Christian. After all, isn’t one of the spiritual works of mercy bearing wrongs patiently?

But according to the Popcaks, this approach isn’t just ineffective—it’s actually making things worse.

The Fawning Response

You’ve probably heard of fight, flight, or freeze—the brain’s automatic responses to perceived threats. But there’s a fourth response that often masquerades as kindness: fawning.

“When we fawn, what we do is we placate people because we’re afraid of getting in trouble,” Dr. Popcak said. “There are a lot of people who, when we feel threatened, fawn. We say what we feel like we need to say to get the other person to just leave us alone or not rile them up.”

But that tiptoeing, that strategic niceness, that careful management of a difficult person’s emotions—it’s not love, but fear wearing love’s clothing. Fawning doesn’t just enable bad behavior—it actively feeds it.

“The more that difficult person is fawned over, the more they feel empowered, the more they feel like they’re being given permission to be their worst selves,” Lisa Popcak explained. “Fawning…actually makes matters worse for us and for them and their own souls.”

Practicing Fortitude in the Service of Love

This is where Catholic teaching offers clarity, Lisa Popcak said. When we’re in relationship with someone, we’re called to work for three goods simultaneously: our own good, the good of the relationship, and the good of the other person. Enabling someone’s worst behavior serves none of these.

In his book, Love and Responsibility, St. John Paul II offers a different vision. Christians aren’t called to mere niceness, but to authentic love, which means challenging every person, ourselves included, to become their best self.

“More than simply being nice, Christians are really called to exhibit fortitude in the service of love,” Dr. Popcak said. This means “being willing to lovingly address issues that other people might rather ignore, to insist that problems be handled even when it’s uncomfortable, and to persistently but kindly call each other to behave in a manner that reflects our dignity as sons and daughters of God.”

This requires reframing the way we think about interacting with the difficult person, Lisa Popcak said: “This means shifting our mindset from ‘how can I get through this situation without making a fuss or ruffling feathers or causing problems’ to prayerfully asking, ‘Lord, teach me to address this situation in a way that’s charitable, loving, and effective.’ ”

3 Ways to Move from Fawning to Fortitude

The next time you catch yourself fawning in order to avoid an uncomfortable confrontation, keep these tips in mind.

1. Set clear expectations with consequences

Loving someone doesn’t mean tolerating everything they do. When someone’s behavior is consistently hurtful, genuine charity requires honesty.

As Dr. Popcak puts it, you can say something like: “I love you, but you can’t speak to us this way. When you’re ready to calm down and speak to us appropriately, you can come back and we’ll hear what you have to say.”

This isn’t harsh—it’s the same boundary you’d set with a child who was speaking inappropriately. It treats the person as capable of better, which is far more respectful than tiptoeing around them.

2. Use the ‘broken record’ technique

When someone responds to your boundary with defensiveness or escalation, don’t take the bait. Dr. Popcak recommends a simple, repeatable response: “I understand that you’re upset. I’m sorry you feel that way. I’d be happy to talk to you about it if you’re able to be respectful with me. But until you can get to that place, I can’t have this conversation with you.”

Repeat as needed.

3. Limit contact to situations the person can handle

Sometimes the most loving thing you can do is not invite someone into situations they consistently fail at. This isn’t punishment—it’s protecting them a near occasion of sin.

Dr. Popcak suggested saying something like: “If I invite you into this situation, you’re going to lose it…and people are going to think less of you. It’s going to bring out the worst in you. It’s going to bring out the worst in me. So I don’t want to set us up to fail.”

This approach requires first communicating clearly what would need to change for fuller inclusion—and accepting when someone exercises their God-given free will to take another path.

Cast Out Fear, Embrace Freedom

Remember Kelly, the woman whose family no longer invited her difficult sister to family gatherings?

Greg and Lisa Popcak advised Kelly that her current approach of excluding her sister without clear communication was actually a form of fawning. Instead, they suggested that Kelly clearly communicate that while she desires a relationship with her sister, that can’t happen as long as she persists in her hurtful and disrespectful behaviors at family gatherings. Following up with clearly communicated expectations of what needs to change for the relationship to work leaves the door open to restoring the relationship, while shifting the choice of whether to participate in family gatherings to the sister.

This is true charity, a love that aims to liberate both parties from hurt and harm.

“This is another example of how perfect love casts out fear,” Dr. Popcak said. “God is calling us to a place where we can step out of that fear and that fawning response to act in genuine love, where we can be our best selves and lovingly challenge the people around us to be their best, too.”

For a deeper dive into this topic, check out Dr. Popcak’s book, God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People. And for more personalized help developing the confidence and skills to handle difficult relationships with both charity and effectiveness, reach out to the pastoral counselors at CatholicCounselors.com.

Here’s How to Set Healthy Boundaries with the People You Love

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Shauna’s mother had been watching her young children a few times a week, but things kept going wrong: the four-year-old was left outside unsupervised; Grandma showed them a horror movie that gave them nightmares; and she fed them sugary snacks, despite Shauna’s instructions.

Not surprisingly, the children regularly come home wired and dysregulated. “They’re just a mess when I pick them up,” Shauna explained on a recent episode of More2Life, the live radio show hosted by Dr. Greg and Lisa Popcak on the EWTN Radio Network.

She knew she needed to set some limits, but she worried about damaging her relationship with her mother if she said that her mother couldn’t watch the kids any longer.

Her dilemma is a common one. When it comes to people we love, setting boundaries feels scary. It feels mean. And for many of us, it feels impossible.

Are boundaries “mean”—or loving?

The Popcaks spend a lot of time helping people understand that boundaries are a tool for better relationships. “Setting a boundary is not really about cutting somebody off or punishing somebody,” Dr. Popcak explained. “Don’t think of a boundary as a wall or an electrified fence. Think of a boundary as a door. 

“You put this door so that people can walk through it but they have to knock first, or they have to do something before they come through the door,” he continued. “It’s not just, you’re not being mean by having doors in your house. You’re just saying, well, I need you to do something before you can come into this room.”

All too often, the pressure to “be nice” and accommodate everyone can make us feel selfish for saying no to anything. This pressure can be even more difficult for Christians who are concerned about prioritizing love in relationships.

But look at what typically happens when we avoid setting boundaries: resentment builds, unsafe patterns continue, and we enable behaviors that hurt not only us, but the people responsible for those behaviors.

The theology of healthy boundaries

In order to understand how healthy boundaries can actually enable more authentic love, let’s take a look at what St. John Paul II says in his Theology of the Body.

The doctrine of the Trinity teaches us that God, who is one, exists as three distinct persons: the Father, the Son, and the Holy Spirit. Each person of the Trinity is fully united in love, yet each remains unique and distinct. Because we’re made in God’s image and likeness, we too are called to live in unity without losing our individuality.

Healthy boundaries help us live this divine pattern. They’re not walls that keep people out. They’re doors that help us decide when and how best to give ourselves fully to each other and to ensure that we are treating ourselves and each other with dignity and respect.

“Love isn’t about losing ourselves in another person,” Dr. Popcak explained. “It’s about giving ourselves freely and responsibly. Boundaries protect the freedom that make genuine love possible. Without them, love becomes distorted. It can become either controlling or enabling.”

As St. Paul reminds us in Galatians 6:1, we are called to correct one another in a spirit of gentleness. Boundaries help us do exactly that, Lisa Popcak said.

“With those who’ve hurt us, setting boundaries can actually be—brace yourselves—an act of mercy, not rejection,” Lisa Popcak said. “Failing to set limits when someone sins against us doesn’t help them. In fact, it often enables harm.”

Authentic love, Dr. Popcak said, is always ordered to the true and good. “Setting boundaries tells the other person, ‘I love you too much to pretend that that particular behavior is okay.’ It’s not a punishment. It’s an invitation to conversion and healing. And when we set healthy, godly boundaries, we create the conditions that allow authentic communion.”

Three steps to setting boundaries that stick

If you’re ready to set a boundary but you’re not sure where to start, here’s a practical framework.

1. Name the specific behavior and its impact

Don’t speak in vague complaints like “you’re too much” or “you don’t respect me.” Name the concrete behaviors that are causing problems and explain how they affect you or your family.

For example, Lisa suggested that Shauna could tell her mother, “Mom, you think that the kids are having a great time. They’re coming back just a mess. I appreciate you trying to be a caregiver to them, but I also need you to be a caregiver to me. I’m your daughter and when my kids are coming back scared, wired up on sugar, not able to do the next steps of their day, you’re not giving me any care.”

This frames the boundary not as an attack on Grandma, but as a request for care. It’s honest about the impact without shaming or blaming.

2. Offer a pathway forward

Don’t just tell someone what you don’t want—give them a clear picture of what would work better. “Tell me what you’re trying to do by acting this way,” Greg suggested. “Let’s figure out a better way to do that.”

In Shauna’s situation, the pathway forward might be: “I know you love spending time with the kids. Let’s do that together—family dinners, supervised visits, activities where we’re all present. But right now, unsupervised childcare isn’t working for any of us.” This preserves the relationship while protecting the children.

The key is framing boundaries as an invitation, not a rejection. If the person can respect the boundary, they can be fully present in your life. If they can’t, they can still be in your life—just in a more limited way.

3. Enforce with clarity and consistency

Once you’ve set a boundary, you have to maintain it. We don’t toss the ball into the other person’s court and hope they maintain the boundary, it’s up to us to keep the boundaries that we set. 

If someone can’t respect your boundary, they can’t be in that part of your life. That’s a door, not a wall. You’re not cutting them off forever—you’re saying, “This particular way of relating isn’t working, so we need to do it differently.”

Sometimes you can’t enforce boundaries fully. Dr. Popcak suggested that if Shauna’s mother is her only childcare option, she should focus on mitigation: prepare the kids ahead of time, identify what works better on good days and encourage those behaviors, and build in decompression time after they’re picked up.

Creating space for real love

In short, when we set healthy boundaries, we create the conditions that allow both people to flourish. We stop enabling harm and start inviting growth. We move from confusion and control to authentic communion.

For more help setting healthy boundaries in your relationships, check out Dr. Greg Popcak’s book, God Help Me! These People Are Driving Me Nuts. And for more in-depth, personalized help, reach out to a pastoral counselor at CatholicCounselors.com.

When “Fixing” Loved Ones Doesn’t Work, What Next?

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Even professional counselors miss the mark sometimes. For Dr. Greg Popcak, that moment came a few decades ago. After several conversations with a friend who was going through a rough time, his friend finally said, “Greg, you’re making me feel like a project.”

Dr. Popcak thought he was doing everything right: listening carefully, identifying the issues, walking his friend through solutions. But his friend’s words hit home, helping him realize that he had made his friend’s problem the focus of their relationship rather than seeing him as a person, a beloved child of God.

“My intentions were good but, there you go,” Dr. Popcak said on a recent episode of the More2Life radio show. “And I think it happens to all of us where we want to be there for another person, but sometimes the way we’re choosing to be there for them just isn’t landing the way we thought it would.”

If you’ve ever tried to help someone you care about only to watch them push you away, shut down, or accuse you of meddling—well, you’re not the only one. Maybe they deny there’s even a problem. Maybe they listen but never change. Or maybe your efforts to help are keeping you up at night.

Whatever the case might be, when helping hurts more than heals, something needs to change. Here are four principles to follow so that your desire to help produces good fruit for both you and your loved one.

1. Prioritize the Person Over the Problem

As Dr. Popcak learned when he was trying to help his friend, when we make someone’s problem the center of our relationship with them, we’re no longer in communion with them. Instead, we’ve reduced them to a puzzle we need to solve, a broken thing we need to fix. That’s not love—that’s control dressed up in compassionate clothing.

The Theology of the Body helps here. As St. John Paul II wrote in his book Love and Responsibility, loving someone means more than doing nice things for them. It means working for their ultimate good, really helping them become the person God made them to be. Everything we say and do should bring out the best in others.

“As my friend reminded me, people aren’t projects, right?” Dr. Greg said. “They’re not fixer-uppers waiting for our renovation plan. And when we treat them that way, even accidentally, we do stop seeing them as persons. True love respects the other person’s freedom and dignity.”

2. Is your relationship deep enough?

One of the core principles the Popcaks emphasize is this: “The relationship has to be deep enough to contain the conversation you want to have.”

“If your relationship is relatively superficial and you’re just talking about current events or what he did this past week, you’re not going to have those deeper discussions about his goals, his life choices, faith, values, those kind of things,” Dr. Greg explained.

The solution isn’t to force deeper conversations. It’s to deepen the relationship first. This means:

  •       spending time together without an agenda
  •       showing up consistently
  •       demonstrating through your actions that you value them as a person

A caller named Valerie shared how she did this with her adult son. Rather than lecturing him about his choices, she focused on practical acts of love. Specifically, she brought him food, cooked for him, or took him out to eat. Those meals became opportunities for real connection.

3. Ask God what he wants from you in this situation

A common pitfall for people of faith, Lisa Popcak said, is rushing into a situation because God has appointed us to help.

While it’s true that God wants us to help those who are struggling, how we do that matters. When we want to help someone—whether it’s a toddler, a friend, or an adult child—it’s important to pause to pray and ponder.

Not every person God brings into your life is someone you’re meant to fix, the Popcaks noted. Sometimes God wants you to simply love them; other times, you’re meant to pray, or to be a good listener. And sometimes you’re meant to let them face the natural consequences of their choices without rescuing them.

Lisa compared our tendency to jump into “helper mode” with St. Francis of Assisi’s initial response when God told him to rebuild his church. Francis started literally rebuilding stone churches, picking up rocks and mortar.

“And God’s like, ‘That’s not what I meant,’” she said. “I need you to rebuild the church with the way I’m teaching you to live and how you’re supposed to reach out to people.”

Before you decide how to help, pause and pray. Ask God what he’s inviting you to do in this situation. What does this person actually need from you? The answer might be very different from what you assume they need.

4. Focus on producing good fruit, not on feeling helpful

Here’s a hard truth: if your efforts aren’t producing good fruit in the other person’s life, you’re not actually helping—no matter how much energy you’re pouring into the situation. Real helpfulness is measured by results, not by effort or intention.

“Sometimes we think being helpful means doing something, right? Fixing problems, giving advice, stepping in,” Dr. Popcak said. “And we tend to tell ourselves that we’re being helpful even when our efforts aren’t producing good fruit.”

In other words, we measure our helpfulness by our intentions rather than by the actual results, focusing on what makes us feel like good helpers instead of what actually serves the other person’s growth.

This requires brutal honesty with ourselves. Are you spending hours worrying about someone but never actually talking to them? Are you giving the same advice over and over while they ignore it? Are you enabling destructive behavior by constantly rescuing them from consequences?

Connect, Show Up, and Trust God

If you’re exhausted from trying to help someone who won’t be helped, or if you’re wondering whether you are actually helping, take a breath: step back and ask God what he’s actually calling you to do in this relationship. Build connection before offering correction, show up consistently without an agenda, and trust that God loves this person even more than you do.

For more advice about helping adult children, consider reading Having Meaningful (Sometimes Difficult) Conversations with Your Adult Sons & Daughters by Dr. Greg and Lisa Popcak. And for more one-on-one guidance on supporting the people you love while maintaining your own peace, reach out to the pastoral counselors at CatholicCounselors.com.

Why They Keep Bringing Up the Past (And How to Stop the Cycle)

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It starts with something small—a forgotten chore, a missed text, a minor disagreement about dinner plans. But before you know it, you’re hearing about that time you were late to their birthday party three years ago, or how you “always” do this particular thing that drives them crazy. What began as a simple conversation has become an exhausting replay of every conflict you’ve ever had.

If this sounds familiar, the good news is that you’re probably not dealing with someone who’s simply being unfair or manipulative. According to Dr. Greg and Lisa Popcak, there’s a predictable psychological reason why people drag the past into present conflicts—and once you understand it, you can learn to break the cycle.

The key isn’t defending yourself with facts or logic. It’s recognizing that when someone brings up old wounds, they’re not really arguing about the chore you forgot or the ice cream you finished off. They’re telling you that something deeper is happening, and they need a completely different kind of response.

It Started with Soured Laundry…

A recent caller to Dr. Greg and Lisa Popcak’s More2Life radio show brought up exactly this situation.

During eight years of marriage, Bill made a conscious effort to meet his wife’s needs and requests. So when she went to visit her sister one weekend, he decided to clean out their chaotic garage, a task that she had asked him to tackle.

By Sunday evening, the garage was cleaned up and organized. But in the middle of all that work, he’d forgotten one small thing: moving a load of laundry from the washer to the dryer. By the time his wife returned at the end of the weekend, the clothes had soured.

When she got home and discovered it, she “lost it,” accusing him of never helping around the house and not respecting her. It didn’t matter that he’d just spent the weekend on a major household project.

This incident had become all too familiar in their relationship. “Whenever my wife and I have an argument over something, she brings up a mistake or a slight that I’ve made in the past that might be slightly related to the present argument, but she uses it to prove that I’m ‘always’ against her or that I’ll never change,” Bill said. “It’s defeating, I feel run down, I don’t feel particularly loved, and I don’t know how to get her to break this habit.”

Why Your Good Points Don’t Matter (In the Moment)

A good starting point for addressing this dynamic in a relationship is to understand where the other person is coming from.

First off, it’s helpful to know that when someone’s emotional temperature spikes, their thinking brain goes “offline.” In the midst of this emotional flooding, the person’s “child self” takes over.

Second, when someone habitually brings up past issues, they are often tapping into every similar disappointment they’ve ever felt, Lisa Popcak said—sometimes stretching back to childhood experiences that have nothing to do with you at all.

In this state, your logical arguments feel dismissive of them. If Bill pointed to the clean garage to prove he wasn’t “always” failing her, his wife probably wouldn’t hear “Look how much I care about you,” but “Your feelings don’t matter” and “You’re being unreasonable.”

That’s why the pattern escalates. The more you defend with logic, the more emotionally flooded your partner becomes. And the more flooded they get, the further back they reach for evidence that supports how they’re feeling right now.

Dr. Greg acknowledged that this can be really frustrating; many people wonder, “Well, if I can’t respond to what the person’s actually saying, then what am I supposed to do?”

The Empathy-First Response That Actually Works

The Popcaks recommend a completely different approach: respond to the feelings first, not the accusations. Then, gently redirect the conversation toward finding solutions.

For example, instead of pointing to his work on the garage (a defensive move), Bill might say: “I can tell you’re really frustrated right now, and I’m sorry you’re feeling this way. What can we do together to get to a better place right now?”

This pivot from defensiveness toward empathy and solutions probably won’t have an immediate effect, the Popcaks note. But acknowledging the other person’s emotions and asking them to pivot to shared solutions at least keeps the argument from escalating.

“You’re not arguing back,” Dr. Greg told Bill. “You’re not trying to discount what she’s saying. You’re just validating the fact that she’s in a bad place and that you’re sorry that she’s there and you want to work with her to help her feel better.”

If the other person continues to be emotionally flooded and keeps bringing up past grievances, keep gently acknowledging their feelings and redirecting toward problem-solving.

This approach does something powerful: it validates the person’s emotional experience without accepting blame for things you didn’t do wrong. You’re not agreeing that you “never help” or that you’re “always like this.” You’re simply acknowledging that they’re in pain and offering to work together toward a solution.

Building a Buffer Against Old Wounds

While this “pivot towards solutions” is useful in the heat of a conflict, the Popcaks also suggest two other practices to prevent this unhealthy cycle from happening again.

Debrief and Plan

Once you’ve navigated a tense exchange and emotions have cooled, revisit the conflict in a calm moment, Dr. Greg suggested. Open the conversation with words like these: “Now that we got through this, how could we handle things differently the next time something happens that makes you feel this way?”

As Dr. Greg explained, your success with the empathetic solution-focused redirection approach outlined above gives you the credibility you need to have this conversation. And by inviting the other person into creative, collaborative problem-solving, you are shifting away from a competitive, winner-takes-all conflict style to a more cooperative, “we’re a team” approach.

Foster a Positive Perspective

Lisa Popcak suggested another practice that can help reduce conflict. Each evening, sit with the other person; each of you should write down three to five things you appreciated about the other person that day. Exchange the lists so each person can read the other’s. Then, at the end of the week, get together and review the list you’ve accumulated that week.

This practice creates what psychologists call a “positive sentiment override”—a mental bank account of goodwill that makes it harder for old grievances to completely take over during conflicts. When someone has a running record of your care and effort, they’re less likely to slip into “you never” and “you always” thinking.

Goodwill Makes Healing Possible

If someone in your life keeps reopening old wounds, remember: you don’t have to let the past dominate the present. Start with empathy. Invite them into solutions. And keep building the goodwill that makes healing possible.

For more practical tools for transforming your relationships, explore the Popcaks’ books at CatholicCounselors.com, including How to Heal Your Marriage & Nurture Lasting Love. Or, for one-on-one support, reach out to one of our pastoral counselors today.

Fixing Relationship Troubles Isn’t All On You

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Hurt feelings over wedding invitations seemed to have ended Ruth’s 30-year friendship with another woman. Meanwhile, a simple misunderstanding had blown up Patricia’s relationship with a friend from church.

Both women desperately wanted to make their relationships whole again. But when they called in to the More2Life radio show, hosts Dr. Greg Popcak and Lisa Popcak gave them some surprising advice: restoring the relationship isn’t all on you.

‘How Can I Convince Her?’

Ruth’s situation was particularly complex. For three decades, her family and her friend’s family had gathered every summer, always including the friend’s daughter who was in a same-sex relationship. Ruth’s family had made it a priority to show love and acceptance to her friend’s daughter.

But when Ruth’s son planned his wedding, tight budget constraints meant no plus-ones for anyone—not just the friend’s daughter, but close family members, too. Despite this being clearly a financial decision affecting multiple people, Ruth’s friend interpreted it as discrimination against her daughter’s lifestyle and cut off all contact.

After a year of painful silence, Ruth’s friend had finally agreed to meet, but Ruth was anxious about the upcoming conversation. “I want to know exactly how I convince her that it had nothing to do with her daughter’s lifestyle choices,” Ruth told the Popcaks. “I’ve got family members who are in the same type of situation.”

Patricia’s story was different but equally frustrating. She had told people at church that a fellow parishioner’s uncle had died—but as it turned out, he hadn’t. Despite Patricia’s attempts to apologize and clarify the honest mistake, her friend had been angry with Patricia ever since.

“I don’t know if there’s anything that I can do to remedy this situation,” Patricia wrote in an email to More2Life. “I’ve tried to talk to her, but nothing’s changed.”

The Trap of Working Too Hard

The stories of both callers illustrate a common trap that we can fall into when misunderstandings lead to broken relationships.

“We have this tendency to think that just because someone’s angry at us, we must have done something wrong, and it’s our job to make them not be angry at us,” Dr. Popcak explained.

We often assume we need to convince the other person, justify every decision, work harder to prove our good intentions, and take responsibility for managing the other person’s emotions.

But when it comes to honest misunderstandings, we don’t have to work that hard.

“God doesn’t ask us to make every relationship in our lives work just on our own,” Dr. Popcak reminded Ruth. “We want to be around people who can be healthy around us and be healthy for us.”

Even God Deals with Rejection

Even God, who is perfect love, doesn’t force people into relationship with him, Lisa Popcak pointed out. After all, the Word became flesh, lived among us, and even died for us, and people still rejected him. God allows us our free will because he wants real, authentic relationships—not forced compliance.

We’re called to follow his example: extend the invitation to relationship and let others choose to accept it or not. We can’t expect to control every relationship outcome, no matter how perfectly we behave or how clearly we explain ourselves.

Offer Relationship, Respect Freedom

The Popcaks recommended that both Ruth and Patricia simply state the facts clearly and let the other person choose their response.

For Ruth, this meant saying something straightforward: “Look, we don’t have unlimited amounts of money, so we restricted the wedding to those people that we were closest to. Nobody got to bring a plus one. It was purely a monetary decision. I care about you and want to be your friend. If you’re open to that, wonderful—we can build our friendship. If not, it saddens me, but I’ll accept your decision.”

In Patricia’s situation, the Popcaks pointed out that her fellow parishioner failed to practice the Christian obligation of charitable interpretation. When someone hurts us, our first response should be to assume good intentions and seek clarification. That doesn’t mean ignoring offenses or bad behavior; it simply means giving the other person the benefit of the doubt that they weren’t deliberately trying to cause hurt or offense.

Patricia’s friend should have come to her and asked what was up, Dr. Popcak said. When Patricia clarified that it was all a misunderstanding, her friend should have accepted that explanation.

Patricia had fulfilled her Christian obligation by acknowledging her mistake and clarifying her intentions. Her friend’s continued anger was her friend’s choice—not Patricia’s responsibility to fix.

The Freedom of Doing Your Part

Both Ruth and Patricia had already fulfilled their Christian obligations to love and seek peace. The rest was up to their friends.

Realizing that maintaining relationships isn’t our sole responsibility brings tremendous freedom—the freedom to love without condition while maintaining healthy boundaries, to seek peace without compromising truth, and to trust God with outcomes beyond our control.

For more help with relationship problems, check out Dr. Popcak’s book, God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People. And for more one-on-one guidance, reach out to one of the pastoral counselors at CatholicCounselors.com.

How to Defuse Conflict by Asking the Right Questions

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Conflict is inevitable, but hurtful conflict is not. As Dr. Greg Popcak explains in God Help Me! These People Are Driving Me Nuts!, there are ways to handle conflict effectively—and compassionately.

If you read our last post on this topic, then you probably already know the first step in compassionate conflict resolution. Instead of writing someone off as toxic or irrational, ask, “What are they really trying to do?” That small act of curiosity can be a powerful way to break the cycle of conflict and begin to understand difficult people in your life.

But what if the answer isn’t obvious? What if someone’s behavior is hurtful, irrational, or even aggressive—and you genuinely can’t figure out what they’re hoping to accomplish?

In God Help Me! These People Are Driving Me Nuts!, Dr. Popcak offers two ways of uncovering the hidden, often positive intention behind someone’s obnoxious behavior—tools that can transform frustration into empathy, opening the door to healing.

The Direct Approach: Just Ask

The first approach is pretty simple: if you want to know why someone is acting a certain way, try asking them.

But in practice, most of us don’t ask—we accuse. Think about the last time someone rubbed you the wrong way. Your internal dialogue probably sounded something like:

  •  “Why are you always such a jerk?”
  •  “I can’t believe you said that to me!”
  •  “What is wrong with you?”

These reactions are natural—but not helpful. They shut down the possibility of connection and push the other person into a defensive crouch.

Instead, Dr. Popcak suggests a three-part clarifying question:

  1. Describe the behavior factually. Say what happened without judgment or exaggeration. For example:
     “When you slammed the door…”
  2. Share how it affected you. Let them know what you felt or how you interpreted the behavior:
     “…I felt like you were angry that I asked for your help.”
  3. Give the benefit of the doubt—and ask. This is the turning point:
     “…but I don’t think that’s what you meant to do. Can you tell me what was really going on?”

This kind of question is disarming because it’s respectful and assumes good intent—even when the behavior is hard to take. It’s a firm but gentle way of saying, “This didn’t sit right with me, but I’m willing to believe there’s more to the story.”

The Indirect Approach: Follow the Money

Of course, not everyone can clearly articulate what they’re trying to accomplish. Some people lack the self-awareness to explain their motives. Others—children, teens, emotionally immature adults—may not even recognize them. That’s where the indirect approach comes in.

Dr. Popcak calls it “following the money.” In other words, observe what benefit a person gains from their behavior. If that’s not obvious, look at what happens immediately afterward.

For example:

  • A child throws a tantrum. The goal might not be to get a toy—it could be a bid for attention, closeness, or even space.
  • A teen keeps getting grounded. Maybe that’s their way of avoiding risky social situations while saving face with peers—or a cry for more time with distracted parents.
  • A boss who yells might be trying—ineffectively—to inspire urgency and motivation.

Dr. Popcak shares how one of his clients, Anna, worked for a doctor known for his temper. His shouting stressed out the staff, but Popcak helped Anna recognize that the doctor’s real goal was to get people to respond quickly and correctly. Instead of reacting with fear, Anna calmly said, “Doctor, I’d be happy to help you, but I’d appreciate it if you’d ask me respectfully. ‘Please’ usually works.” To her surprise, he listened—and their relationship began to shift.

By recognizing the intention, Anna was able to respond not to the outburst but to the need behind it—and offer a healthier alternative.

When You See the Intention, You Can Make a Change

Once you’ve identified the underlying motive—whether through a clarifying question or by “following the money”—you’re in a better position to create change. In the book, Popcak introduces the P-E-A-C-E process, which are five steps for transforming toxic interactions into more respectful, healing relationships.

We’ll explore that process more fully in a future post, but the first step is always the same: stop treating the other person like an enemy, and start treating them like a fellow struggler—someone who, like you, is doing their best to get their needs met, even if they’re doing it badly.

Conflict Is a Doorway

It takes courage to stop reacting and start listening. But when we learn to ask better questions and seek deeper understanding, conflict can become a doorway—not to defeat, but to healing.

As Dr. Popcak writes, “The person is never the problem. The problem is the problem.” Learning to see the difference is what love looks like in the real world.

For more practical tools like the P-E-A-C-E process and real-life stories of transformation, pick up a copy of God Help Me! These People Are Driving Me Nuts! by Dr. Greg Popcak. Or, if you’re looking for personalized support, connect with a pastoral counselor at CatholicCounselors.com.