How to Defuse Conflict by Asking the Right Questions

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Conflict is inevitable, but hurtful conflict is not. As Dr. Greg Popcak explains in God Help Me! These People Are Driving Me Nuts!, there are ways to handle conflict effectively—and compassionately.

If you read our last post on this topic, then you probably already know the first step in compassionate conflict resolution. Instead of writing someone off as toxic or irrational, ask, “What are they really trying to do?” That small act of curiosity can be a powerful way to break the cycle of conflict and begin to understand difficult people in your life.

But what if the answer isn’t obvious? What if someone’s behavior is hurtful, irrational, or even aggressive—and you genuinely can’t figure out what they’re hoping to accomplish?

In God Help Me! These People Are Driving Me Nuts!, Dr. Popcak offers two ways of uncovering the hidden, often positive intention behind someone’s obnoxious behavior—tools that can transform frustration into empathy, opening the door to healing.

The Direct Approach: Just Ask

The first approach is pretty simple: if you want to know why someone is acting a certain way, try asking them.

But in practice, most of us don’t ask—we accuse. Think about the last time someone rubbed you the wrong way. Your internal dialogue probably sounded something like:

  •  “Why are you always such a jerk?”
  •  “I can’t believe you said that to me!”
  •  “What is wrong with you?”

These reactions are natural—but not helpful. They shut down the possibility of connection and push the other person into a defensive crouch.

Instead, Dr. Popcak suggests a three-part clarifying question:

  1. Describe the behavior factually. Say what happened without judgment or exaggeration. For example:
     “When you slammed the door…”
  2. Share how it affected you. Let them know what you felt or how you interpreted the behavior:
     “…I felt like you were angry that I asked for your help.”
  3. Give the benefit of the doubt—and ask. This is the turning point:
     “…but I don’t think that’s what you meant to do. Can you tell me what was really going on?”

This kind of question is disarming because it’s respectful and assumes good intent—even when the behavior is hard to take. It’s a firm but gentle way of saying, “This didn’t sit right with me, but I’m willing to believe there’s more to the story.”

The Indirect Approach: Follow the Money

Of course, not everyone can clearly articulate what they’re trying to accomplish. Some people lack the self-awareness to explain their motives. Others—children, teens, emotionally immature adults—may not even recognize them. That’s where the indirect approach comes in.

Dr. Popcak calls it “following the money.” In other words, observe what benefit a person gains from their behavior. If that’s not obvious, look at what happens immediately afterward.

For example:

  • A child throws a tantrum. The goal might not be to get a toy—it could be a bid for attention, closeness, or even space.
  • A teen keeps getting grounded. Maybe that’s their way of avoiding risky social situations while saving face with peers—or a cry for more time with distracted parents.
  • A boss who yells might be trying—ineffectively—to inspire urgency and motivation.

Dr. Popcak shares how one of his clients, Anna, worked for a doctor known for his temper. His shouting stressed out the staff, but Popcak helped Anna recognize that the doctor’s real goal was to get people to respond quickly and correctly. Instead of reacting with fear, Anna calmly said, “Doctor, I’d be happy to help you, but I’d appreciate it if you’d ask me respectfully. ‘Please’ usually works.” To her surprise, he listened—and their relationship began to shift.

By recognizing the intention, Anna was able to respond not to the outburst but to the need behind it—and offer a healthier alternative.

When You See the Intention, You Can Make a Change

Once you’ve identified the underlying motive—whether through a clarifying question or by “following the money”—you’re in a better position to create change. In the book, Popcak introduces the P-E-A-C-E process, which are five steps for transforming toxic interactions into more respectful, healing relationships.

We’ll explore that process more fully in a future post, but the first step is always the same: stop treating the other person like an enemy, and start treating them like a fellow struggler—someone who, like you, is doing their best to get their needs met, even if they’re doing it badly.

Conflict Is a Doorway

It takes courage to stop reacting and start listening. But when we learn to ask better questions and seek deeper understanding, conflict can become a doorway—not to defeat, but to healing.

As Dr. Popcak writes, “The person is never the problem. The problem is the problem.” Learning to see the difference is what love looks like in the real world.

For more practical tools like the P-E-A-C-E process and real-life stories of transformation, pick up a copy of God Help Me! These People Are Driving Me Nuts! by Dr. Greg Popcak. Or, if you’re looking for personalized support, connect with a pastoral counselor at CatholicCounselors.com.

Loving Difficult People: A Catholic Approach to Annoying Behavior

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Take a moment to make a mental list of people who drive you nuts: the roommate who is always badgering you to do this or that but who never pitches in herself; the coworker who overshares about her personal life; the adult sibling who won’t stop inserting his politics into your relationship; or the parish administrator whose negative assessment of every proposal is a roadblock to needed change.

How do you deal with such people, especially if you count yourself a follower of Jesus?

St. Augustine advised that we “love the sinner, hate the sin,” but in practice, many people either hate the sinner and the sin—or they love the sin in the name of loving the sinner.

These responses might be attractive due to their simplicity—but they don’t fulfill our calling as Christians, says Dr. Greg Popcak in his book, God Help Me! These People Are Driving Me Nuts. The problem is, many Christians don’t know how to love the sinner while hating the sin.

If we want to change the way we interact with difficult people, Popcak suggests, we have to start by understanding them. That doesn’t mean ignoring bad behavior—it means digging deeper to uncover the intention behind it.

Looking through a Loving Lens

Every annoying behavior, Popcak writes, is an attempt—however flawed—to meet a legitimate need or pursue a positive goal. In psychological terms, it’s called “secondary gain”: a hidden benefit someone receives from their actions, even if those actions are unhealthy or counterproductive.

For example, maybe your demanding roommate is driven by anxiety and needs things to feel “just right” to calm her inner world. Maybe your co-worker is an extrovert who needs to process the drama in her life out loud in order to make sense of it. Maybe your brother’s attempts to get you to validate his political views is all about shoring up his sense of security. And maybe the parish administrator had a bad experience in the past that has left her super cautious about change.

When we pause to consider these possibilities, our reactions to the annoying or offensive behavior shifts. Instead of retaliating or shutting down, we can choose curiosity, compassion, and even love.

From Conflict to Connection

That shift definitely does not mean we excuse bad behavior. Popcak is clear: loving someone doesn’t mean letting hurtful patterns go unchallenged. But when we understand that a person’s action might be a clumsy way of pursuing something good—like connection, respect, or affirmation—we open the door to genuine change.

Take the story of Ralph, a father whose harsh parenting methods drove his children away. Ralph believed he was doing the right thing by “toughening them up,” “preparing them for the real world.” His intentions were rooted in love, but his methods were flawed and painful. Only when someone took the time to understand why he acted the way he did—and showed him a better way—did Ralph begin to see how things might have been different.

“Understanding is merely the starting point for respectful change,” Popcak writes. “We cannot hope to create change in our relationships if people experience us as their adversaries. So to build the rapport needed for respectful change to happen, we must challenge our initial inclinations to lash out and instead seek understanding of the true intention behind another’s offensive behavior. It helps us meet others not as adversaries, but as people trying—and often failing—to get something good in the only way they know how.”

A Practical Exercise: Rewriting the Script

Take a moment to try this shift yourself. Thinking about someone whose behavior irritates you, walk through these three simple but powerful steps:

1. Name your reaction: How do you feel? Angry? Hurt? Dismissed? Misunderstood? This step is important—acknowledge your emotional truth before trying to move into understanding. Denying your feelings won’t help you respond more lovingly; naming them will.

 

2. Imagine the intention: Ask yourself, “If this person had a good reason for acting this way—even if it’s not obvious to me—what might it be?” This step is where empathy begins. Could they be overwhelmed? Feeling disrespected? Trying to regain control? Needing comfort or connection? Try to identify at least one possible positive intention, even if their method of expressing it is deeply flawed.

 

3. Choose a new response: Now, imagine responding from a place of compassion. What might you say or do differently if you believed that the other person’s behavior was actually a cry for help, a bid for love, or an attempt to feel safe or heard? Maybe instead of snapping back, you ask a curious question. Maybe instead of withdrawing, you offer support or set a firm but kind boundary. You don’t have to excuse the behavior, but you can approach it in a way that creates connection instead of conflict.

Try practicing this with small situations first—a curt text, an impatient tone, a forgotten task—and work your way up to more challenging scenarios. The more you practice, the more natural it becomes to respond with grace, understanding, and love.

Doing the Hard Work of Love

At the heart of the Christian life is the call to love others—even when they’re difficult, Popcak says. That doesn’t mean being a doormat. It means doing the hard work of trying to understand the hearts behind the actions.

As Popcak points out, sin isn’t always about malicious intent—it’s often just a misguided way of reaching for something good. And when we can see that, we’re more likely to respond in a way that actually helps others grow into the people God created them to be.

Understanding the intent behind offensive behavior is just the beginning of the process. For more advice on dealing with annoying or offensive behavior in a loving way, pick up a copy of God Help Me! These People Are Driving Me Nuts! Or, for more one-on-one help, reach out to a pastoral counselor at CatholicCounselors.com.

These Five Steps of Compassionate Problem Resolution Will Change Your Family

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When couples come to the Pastoral Counselors at CatholicCounselors.com for help improving their marriage, one of the most common issues is poor conflict resolution.

Instead of compassionately working together to resolve the problem, says Dr. Greg Popcak, couples “shame each other, they attack each other, they become defensive and hostile. They kind of make the spouse the problem instead of the problem the problem.”

Inevitably, the spouses learned these bad conflict resolution strategies from their parents in their family of origin, he says. The way their parents addressed offenses or unwanted behavior—in other words, the way they disciplined their kids—became the children’s default mode for handling offenses or relationship problems as adults.

The good news is that these bad habits can be changed. Even better news: When parents take the time to intentionally adopt a more compassionate approach to discipline, they give their children a template for problem-solving as adults.

In their practice and their educational ministries, Dr. Greg and Lisa Popcak teach parents Discipleship Discipline, a faith-based approach rooted in the insights of St. John Bosco. And they teach adults—such as couples seeking marriage counseling—a similar approach called Compassionate Problem Resolution (CPR). Both approaches involve the same basic steps.

“We’re teaching a way to give your children and yourselves the skills to really handle conflict and come to a really good resolution that draws you closer to each other and to God,” says Lisa Popcak.

Here are the five basic steps that can transform your family’s conflicts into opportunities for connection and spiritual growth.

 

Step 1: Identify the Problem Instead of Attacking the Person

Conflict is inevitable in any human relationship; even Jesus and his disciples had to cope with conflict. The key is how you approach that conflict, the Popcaks say.

For most of us, our first response is to blame the other person.

“We have to blame (the problem) on somebody so that somebody can take responsibility and fix it,” Lisa Popcak explains. “And very often it leads to name calling, attacking, running the person down. And all of that doesn’t lead to any kind of solution and really does harm to our relationship.”

Instead of heading down that dead-end road, focus on identifying the real problem. Ask yourself or your conflict partner: “What’s really going on here?”

At the same time, it’s important to curb your (very natural) defensiveness by reminding yourself that your spouse or child isn’t intentionally trying to offend you or make your life miserable; ultimately, they are trying to meet some want or need. True, the way they are going about that might not be great, but acknowledging that the people we love are not acting with real malice toward us prepares the ground for step two.

Step 2: Identify the Positive Intention Behind the Behavior

The second step is to simply ask what your conflict partner was trying to do or accomplish. This is what the Popcaks call the “positive intention” behind your child or spouse’s behavior, which is different from the cause of the behavior.

For example, your spouse might have snapped at you rudely because they were under a lot of stress at work; your young child might be a cranky, whiny, hot mess because she is overtired. But those causes aren’t the same as what they are trying to get or do.

“Don’t overanalyze this,” Dr. Popcak says. It’s as simple as asking: “What were you trying to do? What was this person trying to do by behaving this way? Were they trying to solve a problem? Were they trying to express a feeling? Were they trying to tell me something that they need?”

It is critical to work with your child or spouse to identify their positive intention, Lisa Popcak says. “You’re not going off as mom or dad trying to puzzle this out for yourself and then telling your child what their positive intention was. You’re working with them,” she says. “You can guess at it. You can ask them leading questions to find out, but you’re checking along the way: ‘Is this what you were really doing this for? Is this the intention behind the action that you took?’”

Similarly, in a conflict with your spouse, the goal is to respectfully and compassionately work with him or her to identify what their positive want or need is.

Step 3: Explore More Virtuous Alternatives

Once you’ve identified the problem and understood the intention, it’s time to consider healthier, more virtuous ways to handle similar situations in the future.

“Now we’re saying, all right, the next time something like this comes up, how could we handle it differently? What are some alternatives that we could do to make this work better?” Dr. Popcak says.

Whether you are working with your spouse or your child, the key is to cooperatively brainstorm a better way of handling the situation.

Step 4: Repair and Reaffirm the Relationship

The next step is to “check in” on your relationship to make sure everything is good. In less serious conflicts, this might be as simple as offering a reassuring hug or finding another concrete way to show that you care about the other person.

In more serious situations, it might be necessary to do something to repair the harm that was done during the conflict. This could take the form of a sincere apology, or it could be something more concrete, like a child returning the toy he took from his sister. In any case, this step is all about reinforcing the relationship by showing, in words or actions, that you really care for one another.

Step 5: Reinforce the More Virtuous Way of Handling Things

The final step is to reinforce the more virtuous, loving way of handling needs and problems.

In Discipleship Discipline, the Popcaks advocate a “wraparound technique” in which parents check in with kids at the beginning of the day and the end of the day.

“In the morning when you’re getting up and you have your brief morning prayer time, you just say, ‘Hey, you remember when this situation comes up, we talked about how to handle it this way instead of what we were doing before?’” Dr. Popcak says. Then, you talk through the alternative approach you developed in step three. With kids, you might even role-play the new approach.

“And then, at the end of the day, you check in again,” Dr. Popcak continues. You ask how it went handling similar conflicts throughout the day, and then you problem-solve any challenges the child might have had.

The point of this daily practice is to help build up muscle memory, Lisa Popcak says, so that the next time a similar conflict arises, the more constructive approach can break through the intense emotions flooding the brain.

Spouses can benefit from this daily check-in, too. This might be as simple as asking at the end of the day, “How are you feeling about that thing that we talked about?”

“You’re trying to remind each other about the changes that you want to make,” Dr. Popcak says. “It’s a gentle way to create a structure that helps remind each other to do the new thing without nagging each other.”

Better Problem Solving Means Happier Families

Implementing these five steps doesn’t just resolve immediate issues; it lays a lasting foundation for compassionate, effective conflict resolution. These intentional strategies cultivate emotional intelligence and spiritual maturity, equipping family members to navigate conflicts constructively and lovingly throughout life.

And families that learn to handle conflict in this way become beacons of God’s love to the world, too.

“This approach isn’t just for today,” Lisa Popcak says. “It’s about planting seeds for all future relationships: spouses, children, grandchildren, even coworkers.”

If you’d like to learn more about this powerful approach to family conflict and discipline, tune into Episode 77 of the CatholicHŌM podcast, which provided the source material for this article; you’ll find it exclusively on the CatholicHŌM app. And if your marriage or family problems need more in-depth, personal attention, reach out for help from a Catholic pastoral counselor at CatholicCounselors.com.

Extravagant Affection in Marriage

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Guest Post by Jacob Francisco, LMHC, Pastoral Counselor at CatholicCounselors.com

Need To Be Loved 

Every human being has a God-given need to give love and feel loved in return. This desire for unity with another is a primary motivator to find a mate. 

 

If you do not feel united or connected to your spouse, or have the sense that your spouse feels that way, part of the problem could be too little affection.

 

Here are some signs that you might not be sharing enough affection in your marriage: 

-Frequently feeling lonely around your spouse

-Frequently feeling irritable towards your spouse

-Frequent miscommunications or defensiveness about deeper feelings, thoughts, hopes, dreams and fears

-Feeling you cannot share thoughts and feelings for fear of being criticized or shamed

-Often jump to negative conclusions or assumptions about your spouse or their motives 

 

When more than one of the above items is generally true for you and/or your spouse resentment can build and spouses slowly drift away from each other–they become disconnected.

 

Shared affection is one solution to these struggles.

Affection maintains a connection in good times and in bad.

The truth is we are all called to generously give of ourselves to others as Christ did for us. This is exponentially more true in our marriage. 

 

But we all love our comfort too much, and often (even without realizing it) prioritize our own comfort over the call to generously give ourselves.

 

We tend to approach loving others from the direction of how I like to love others, such as service or time together. Ultimately, this is backwards and incomplete. I need to be asking “How does my spouse want to be loved?” 

 

I might not consider myself to be an “affectionate person” or a “touchy-feely” type. But God’s call to generous self-giving outweighs our comfort. 

 

As for receiving love from my spouse, this can be, and often is, difficult when my wounds get in the way. Being receptive to love requires vulnerability and openness.

 

How often do we receive a compliment and immediately dismiss it in our mind, or even out loud? Does your spouse compliment your appearance, or tell you that you look nice, and your first reaction is “No, I don’t feel that way”?

 

If we reject or deflect when someone else expresses affection often enough, chances are they will give up trying. If I stiffen up or cringe when touched, my spouse may eventually get discouraged and stop.

 

The Benefits of Extravagant Affection

Affection establishes a link between myself and the other person on the physical, mental and even spiritual level, beginning with the body. Holding someone in a close embrace allows our heartbeats to sync together.

 

This has a calming effect on the nervous system and fosters a sense of safety and closeness in the relationship.

 

Safety and closeness reduce tension, conflict, negativity, resentment, loneliness, and fear. 

 

How often is “extravagant?”  

 

Marriage research through the Gottman Institute recommends a 20:1 ratio of positive to negative interactions.

 

The 20:1 ratio is a helpful way to communicate the general guideline: start with what seems extravagant to you, and then stretch yourself to do a little bit more than that. 

 

Don’t “keep score” on this point. It’s a guideline, not another way to show your spouse how far they fall short. Focus on your own contributions to the ratio. Reject transactional thinking: “If I give her compliments then she should give me a compliment.” 

 

What qualifies as affection? 

There are three important elements: frequent physical contact, warm interactions, and responsiveness.

 

Frequent physical contact includes a wide range of touch: a brief touch on the shoulder, holding hands, or cuddling for long periods of time. 

 

Warm interactions are kindled through non-verbal cues like facial expressions and tone of voice, choice of words, gratitude and affirmations. If it is ‘warm’ it draws you towards the other person and helps you feel connected.

 

Responsiveness is how consistently we return a “bid” for our attention. Affectionate couples make eye contact with one another often when talking and also make an effort to acknowledge when their spouse says something.

 

Do you look up from your phone or the TV when your spouse starts talking to you? Do you demonstrate that you received their message?

 

Practical Tips

Golden Rule: Express affection in ways that your spouse enjoys.

 

Love list: This exercise is for both spouses. Each spouse writes a list of 25 ways that they want to be shown love in non-sexual terms. About 20 of them should be small and simple. The other 5 can be bigger or more complex. Small things might be: kiss my forehead, rub my feet, tell me “I adore you,” bring me a drink. Bigger things could be: organize a date, give me a massage, buy me a gift. After both spouses finish, exchange lists. Try to do 2-3 things on your spouse’s list daily. 

 

6 Second Rule: Once a day, when you hug or kiss your spouse, linger in it for 6+ seconds. This gives you both enough time to slow down, sync up, and melt into the affection.

 

Compliment Catch: Take turns giving each other compliments and affirmations. Be genuine, thoughtful, and sincere. Continue the activity at least until both spouses are laughing and smiling. This is a good activity for dates, during time together, or after a conflict.

 

If you would like to talk with a Pastoral Counselor, or learn more about Jacob Francisco, LMHC visit CatholicCounselors.com

How to De-Escalate Conflict: Six Expert Tips

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Few people have had as much opportunity to practice the art of de-escalating tense situations as Ron LaGro, LSW, a pastoral counselor with the Pastoral Solutions Institute.

In the years since he graduated from Franciscan University at Steubenville, he has worked with homeless men in Chicago and New York, developmentally disabled foster youth with aggression issues, patients with schizophrenia both in a psychiatric hospital and in the community, and children in the child protective system in South Bend, Indiana. In fact, he has even led de-escalation training sessions.

Sooner or later, everyone finds themselves engaged with someone who has “lost it” (or is on their way to losing it)—a cranky toddler, maybe, or an angry customer. Then there’s that sibling or co-worker who is always poking at you, trying to get you riled up.

In those situations, LaGro is the guy to know. He recently explained how anyone can de-escalate conflict and restore peace in heated moments.

1. Know Your Own Triggers

Some of the most important de-escalation work needs to happen long before you find yourself in a tense situation, LaGro says.

“A big part of de-escalation is recognizing our own triggers,” he explained. “If we don’t understand what sets us off, we won’t be able to stay calm when someone else is losing control.”

Before stepping into a difficult situation, take stock of your own emotional vulnerabilities. What comments or behaviors make you defensive? What wounds from your past might flare up in an argument? Understanding these triggers ahead of time allows us to respond with grace rather than reactivity. Regular prayer practices—such as the daily examen, meditation, or the sacrament of reconciliation—can help bring deeper self-awareness and peace.

LaGro shared an example of working with a client who frequently hurled personal insults at him.

“He would just take shots at me, trying to get a reaction,” he recalled. “But because I was already at peace with those things, I wasn’t thrown off balance.”

Being self-aware doesn’t mean ignoring hurtful words; it means preparing ourselves so that we don’t react emotionally in a way that escalates the conflict. Instead, we can respond from a place of stability.

2. Stay in Your “Adult Mindset”

LaGro distinguishes between an “adult mindset” and a “child mindset” in conflict.

“As we get more emotionally heated, we slip into a child mindset where we see the other person as a threat,” he explained. “That’s when we either lash out or shut down.”

Using the “emotional thermometer” concept promoted by the Pastoral Solutions Institute—mentally assessing whether we are at a calm 3 or a raging 8—can help us step back before we react poorly. If you notice yourself getting too worked up, take a deep breath and pray for God’s help to calm down. If needed, step away until you can re-engage calmly.

3. Respond Calmly

When someone is angry, our instinct may be to match their volume or intensity. But shouting over someone rarely calms them down—it usually escalates the situation.

LaGro had plenty of experience with this principle at the psychiatric hospital. “If someone comes off an elevator screaming and I respond by yelling, ‘You need to calm down!’ it just escalates the situation,” he said. “Instead, speaking calmly, lowering our volume, and having nonaggressive body posture can send the message: I am not a threat.”

Saying the person’s name in a gentle tone, acknowledging their emotion (“You seem really upset”), and avoiding aggressive body language can help de-escalate their response.

4. Recognize the Other as a Person, Not an Opponent

When someone is upset, it’s easy to see them as an enemy to defeat rather than a person in distress. But our Catholic faith teaches us that every person is made in the image of God and deserves dignity—even in their worst moments.

“If I view someone as an opponent or someone to control, my body language and tone will reflect that,” Ron said. “But if I remind myself that they are another hurting person, just like me, I can approach the situation with empathy instead of defensiveness.”

LaGro doesn’t tell people to just “be empathetic.” Instead, he suggests asking yourself more concrete questions: What is this person going through? Recognizing that the other person is hurting, confused, or in need of help—in other words, seeing the situation through their eyes—makes it much easier to actually help them.

5. Show You Understand the Other’s Situation

Have you ever had a friendly conversation about politics or faith suddenly escalate to the point where voices are raised and people are talking over one another? One challenge in de-escalation is responding to someone who is saying things that we find disagreeable, irrational, or even offensive. In these situations, how do we de-escalate without implying our agreement or acceptance of objectionable statements?

The key, LaGro said, is trying to understand where people are coming from.

For example, if someone claims, “The university administration is controlled by aliens!” instead of arguing, you might say, “Wow, that sounds really scary. What makes you think that?” By showing curiosity instead of immediate dismissal, you keep the conversation from escalating while still maintaining reality.

“If I skip (asking) What’s this person going through? then I can’t help navigate that experience for them and I can’t help them de-escalate,” LaGro said. “If it’s your boyfriend or girlfriend that’s freaking out, they want to feel understood; if it’s your co-worker that’s freaking out, they want to feel understood; if it’s your kid that’s crying because they didn’t get the ice cream cone, they want to feel understood: ‘You really want that ice cream cone! I love ice cream cones, too, so I totally get it.’ We’re meeting them where they’re at.”

Trying to understand someone isn’t the same as agreeing with them, LaGro points out. Only once people feel we understand where they’re coming from can we begin to help them navigate and de-escalate their situation.

6. Know When to Walk Away

While de-escalation is often effective, there are times when it’s best to just disengage.

“If someone picks up a lamp and starts swinging it, you don’t try to talk them down—you get to safety,” LaGro emphasized. “There are moments where your priority has to be self-protection.”

If someone is physically aggressive, verbally abusive, or completely irrational, the best option might be to step away and seek help. De-escalation is a skill, but it’s not always the right tool for every situation.

De-Escalation: A Win-Win Strategy

Jesus’ call to love our enemies (Matthew 5:44) can seem like a tall order, but the steps LaGro outlines for de-escalating conflict offer a good place to start. By examining our own triggers, trying to understand the other’s perspective, and responding to provocations calmly, we actively choose the good of someone who might be making life difficult for us.

And as a happy bonus, responding in this way is very likely to de-escalate tense situations, making it easier to bring conflict to a happy ending for both people.

For more personalized guidance in managing conflict, consider reaching out to Ron LaGro or another pastoral counselor at the Pastoral Solutions Institute today.

How to Talk to Your Adult Kids When They Make Poor Choices

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Carol called into the More2Life radio show with a dilemma: Her 32-year-old daughter, Julia, had moved in with her boyfriend, Chuck.

“I want to be supportive of her, but I can’t endorse her choices,” Carol said. She felt trapped, she said, between her love for her daughter and her moral objections.

How can you show love and support for your adult child while staying true to your values? It’s a common dilemma for many parents of adult children. The answer lies in understanding the difference between support and endorsement, according to Dr. Greg and Lisa Popcak, the authors of Having Meaningful (Sometimes Difficult) Conversations with Your Adult Sons & Daughters. 

Support vs. Endorsement: Understanding the Difference

The good news for Carol (and anyone in a similar dilemma) is that it is possible to support someone without endorsing or approving of their choices. As St. Augustine famously said, “Love the sinner, hate the sin.”

How is this possible? The key is supporting the legitimate need or good intention behind your child’s poor choice. Almost always, our adult children don’t believe they are making bad choices—they genuinely feel their actions are reasonable. As the Popcaks point out, all of us tend to rationalize our poor choices by focusing on the good we hope to realize by making them.

Once you identify the good your child is trying to achieve, that good can become the basis of your support. Instead of getting into an argument about the morality or wisdom of the choice (“Cohabitating is sinful/foolish”)—an argument that probably won’t end well—you can work together to find healthier, holier ways to meet your child’s intentions. Rather than being on opposing sides, you’re now on the same team.

Carol and Julia: A Case Study

Let’s see how these steps might play out in Carol’s situation with her daughter, Julia:

Focus on Intentions, Not Actions. Carol starts by asking Julia a compassionate, open-ended question: “Can you help me understand why living with Chuck feels like the best option for you?” This strategy keeps the conversation constructive by signaling Carol’s willingness to understand Julia’s perspective, rather than jumping to judgment. It helps Julia feel heard and opens the door to exploring her intentions more deeply. Julia explains that she and Chuck are saving money to eventually get married, and they want to build a stable foundation for their future.

 

Affirm Positive Goals. Carol acknowledges Julia’s good intentions. She might say, “I can see that financial stability and a strong foundation are important to you, and I want that for you too.” By affirming Julia’s goals, Carol builds trust and creates a space for a deeper conversation.

 

Gently Challenge Assumptions. Next, Carol gently challenges the way that Julia is attempting to reach her goal of financial security. She might say, “Have you ever considered that living together might be getting in the way of that goal? Have you thought about whether living together could complicate things financially?” This helps Julia consider potential risks without feeling judged or attacked.

 

Explore Better Alternatives. If Julia is open to the conversation so far, Carol might help her explore healthier ways of achieving her goal of financial stability. She might say, “Let’s talk about other ways you can work toward your goals while also honoring what we both believe is important.”

 

In all likelihood, the conversation won’t be quite so straightforward. For example, as Carol and Julia continue talking together, it might come out that Julia would like to be married, but she is afraid that if she pushes Chuck on the question, he might leave her, and then she would be alone. This is a new layer of intention behind Julia’s choice, and a new avenue for conversation.

Keeping the Conversation Going

It might be tempting to cut straight to the chase (“What you’re doing is wrong, and it’s going to end badly”). While that may be true, it is probably the least effective way to change your adult child’s mind. It could also result in your child shutting down, keeping you at a distance, or breaking off communication entirely.

That’s why the Popcaks recommend a more empathetic approach.

“Throughout all these conversations, Carol is not—at least directly—trying to talk Julia out of living with Chuck,” the Popcaks write. “She is accepting the fact that this is the way things are for now. But Carol is recognizing that Julia is cohabiting, not because she wants to live an immoral life or reject her parents’ values or defy God, but because she is scared. She doesn’t know how to meet her needs without making the choices she has made.”

A Path Forward

Parenting doesn’t stop when your children become adults—it simply changes. By distinguishing between support and endorsement, you can maintain strong, loving relationships with your adult children while staying true to your faith. This approach not only preserves your connection but also supports your adult child in their spiritual growth.

For more insights on navigating difficult conversations with your adult children, check out Having Meaningful (Sometimes Difficult) Conversations with Your Adult Sons & Daughters by Dr. Greg and Lisa Popcak. And if you need personalized guidance, visit CatholicCounselors.com to connect with a faith-based pastoral counselor.

How to Have Healthy Conflict That Improves Your Relationships

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Conflict often gets a bad rap. Many of us grow up thinking it’s best to avoid it—especially with those we love.

But conflict—that is, a disagreement between two people about priorities, values, and goals—is an inevitable part of human relationships. And according to Mark Kolodziej, a pastoral counselor with CatholicCounselors.com, conflict doesn’t have to be something we fear. In fact, when handled well, conflict can actually strengthen relationships, fostering growth and mutual respect.

“Conflict is not a bad thing,” Kolodziej says. “It actually is beneficial and healthy for families and for couples.”

Avoiding conflict, he adds, ultimately hurts relationships, letting problems fester instead of being addressed.

 

Keys to Creative, Constructive, Respectful Conflict

How can we approach conflict in ways that help us grow and strengthen our relationships? Kolodziej suggests several strategies.

Reframe Conflict as a Team Challenge

For many people, the words “conflict” and “fight” are nearly synonymous: conflict is seen as a contest in which there is a high risk of getting hurt, and which is resolved when one person “wins” and the other “loses.”

But Kolodziej suggests seeing conflict as a challenge two people can tackle together, an exercise in teamwork. In this problem-solving approach, “the relationship is more important than being right,” he says.

 

Focus on High-Impact Problems

Choosing which conflicts to put time and energy into is also key; you don’t necessarily want to spend a lot of time on low-impact differences, like what show to watch or where to eat.

“We need to look at what is impacting our relationship the most?” Kolodziej says. He suggests prioritizing issues that are undermining the relationship or causing you to sin. Notice your emotions—if an issue causes regret, resentment, or anxiety, it’s likely a conflict worth addressing.

 

Clarify Each Person’s Wants or Needs

Conflict often arises when one or both people feel their needs aren’t met. Kolodziej suggests beginning by identifying and clearly communicating those needs on both sides.

“And then we look at the gap between what that person needs and what I need, and we try to triangulate it (to find) a way that we can both get our needs met,” Kolodziej says.

If each side’s needs or wants aren’t clearly identified, the conversation can hit a snag. Kolodziej often asks his clients to define what they need, but many struggle with this. For example, someone might say, “I need my spouse to be nice to me,” but when Kolodziej follows up to ask what “nice” looks like more specifically, they can’t say.

Clarity is essential. “You’ll never satisfy someone’s needs until they know what they need,” Kolodziej explains. But if the person is able to name what “nice” looks like, “then all of a sudden it becomes real and it becomes achievable.”

 

Avoid the Landmines of Contempt and Defensiveness

Kolodziej identifies two “landmines” that can sink constructive relationship problem-solving.

One is contempt, which Kolodziej says is “the one behavior that destroys relationships faster than anything else.” It is okay to criticize someone for what they have done (“You leave all the chores for me to do”), but attacking someone’s character (“You’re lazy and selfish”) crosses over into contempt.

If you are on the receiving end of the other person’s contempt, Kolodziej suggests responding with these powerful words: “If you’re trying to hurt me, it’s working.” 

Ideally, that will reset the conversation. But if it doesn’t, it might be time to walk away from the conversation, at least for a while.

The other landmine is being overly defensive when it would be more appropriate to take responsibility for your actions.

“Defensiveness is probably one of the greatest contributors to not resolving conflicts,” Kolodziej says. “As soon as we justify (our actions), then we’re basically saying, ‘I’m not guilty. I did it, but the devil made me do it.’ Or: ‘I did it because you did this first and I’m just getting even with you.’”

A more effective response to a legitimate complaint is to take ownership of your role: “You can say, ‘I did this part or that part, you have every right to be upset with me.’ No ‘if,’ ‘and,’ or ‘but,’ just simply, ‘Yeah, I did it.’”

Monitor Your “Emotional Temperature”

Watch your “emotional temperature” during conflict. Dr. Greg Popcak, Kolodziej’s colleague, developed an “emotional thermometer” that uses a scale of 1 to 10 to gauge emotional intensity. If your emotional temperature hits 8 or higher, Kolodziej recommends a break, with a commitment to reconvene later when emotions have cooled.

 

An Investment in Relationship

Most conflicts can be resolved when both parties respect these ground rules, Kolodziej says, although some conflicts—like one partner wanting children and the other not—may not have a win-win resolution. In these cases, couples must decide whether the relationship is more valuable than the unresolved issue. And if the other person values “winning” over the relationship, it might be time to set boundaries, Kolodziej advises: “If the person is toxic, if they keep attacking and won’t change their behaviors, maybe that’s a relationship that’s best not to continue–at least not in the same way.”

Overall, though, entering conflicts with a creative, cooperative attitude can lead to greater love and connection between two people.

“Every conflict that you have, you invest in that relationship,” he says. “People who have no conflicts and then all of a sudden have one, that might destroy them. But people who are frequently resolving conflicts respectfully are building a relationship that is very, very tight, that is indestructible.”

If you need more help with a conflict in your life, head over to the bookstore at CatholicCounselors.com, where you will find many books on this topic. Or connect with Mark Kolodziej or another pastoral counselor by reaching out to CatholicCounselors.com.

How to Turn Your Anger Into Healthy, Holy Action

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Should Christians get angry? And when they do, how should they handle it?

Attempting to answer those questions on a recent episode of the More2Life radio show, Bill Donaghy, senior lecturer at the Theology of the Body Institute, pointed to a scene near the climax of the Star Wars movie, The Phantom Menace.

Two Jedi knights are battling the evil Sith Lord, Darth Maul. Their lightsaber battle rages through a power plant until a “laser gate” suddenly closes, separating the two sides. As they wait for the gate to open, the Sith warrior paces back and forth like a caged animal, twirling his double-bladed lightsaber and glaring angrily at the Jedi. One of the Jedi reacts very differently, though: he falls to his knees and closes his eyes in a kind of prayer.

The scene illustrates two very different ways of handling anger, Donaghy told Dr. Greg and Lisa Popcak, and points to a key Christian insight about anger. Feeling anger isn’t sinful: “Be angry, but do not sin,” St. Paul told the early Christians (Ephesians 4:26).

Instead, it is what we do with our anger that matters.

Anger vs. Wrath

“Anger is meant to be a gift that calls our attention to an injustice and motivates us to act in proportionate, appropriate, and productive ways so that we can heal whatever that injustice might be,” Dr. Popcak said.

Anger that is appropriately channeled into setting things right—“righteous anger”—is better than unreasonable patience with evil, St. John Chrysostom, a doctor of the Church, once said: “He who is not angry when he has good reason to be, sins. Unreasonable patience is the hotbed of many vices.”

Wrath, on the other hand, is sinful. Wrath is “anger that is inappropriate, disproportionate, and unproductive,” Dr. Popcak said. While righteous anger aims to restore and heal, wrath seeks to destroy.

If anger is a gift from God—a signal that something is wrong that needs to be put right—then how do we handle this powerful emotion in a way that serves the good? Here are a few tips.

 

Don’t React; Instead, Step Back

The key to handling anger well is to avoid being reactive. Instead of launching into a hasty response fueled by the chemicals flooding your brain, pause, step back, and consider what is really driving your anger.

Is it really the thing in front of you that is provoking your anger, or is the thing in front of you stirring up old wounds? Is your child’s whining the real problem—or is the deeper problem that you are hungry and exhausted?

Understanding the real source of your anger is critical to addressing it in a proportionate, productive way.

 

Sublimate Your Anger to God

As you are collecting your thoughts, pray for the grace you need to handle the situation well.

“Anger isn’t so much a call to action as a call to prayer,” Dr. Popcak said. “Without prayer, anger can cause us to feel stuck, powerless, and perpetually outraged with no solution in sight.”

“We have to stop and say to the Lord: ‘Lord, I’m a mess,’” Lisa Popcak added. “’Everything is dysregulated inside of me because I feel like there’s an injustice happening. You went through the worst injustice possible. Show me what to do with this.’”

In the language of the Theology of the Body, your goal should be to sublimate your anger to God. Sublimation is not about repressing or denying your anger, Donaghy said; it is about “lifting it up to God, giving it to God and asking God to come into it.”

 

Learn to Express Anger Constructively

Righteous anger focuses on setting things right and finding solutions. In other words, it has a constructive purpose.

Setting boundaries for a respectful discussion can help. In a conflict with your spouse, for example, you might agree that each of you has a right to express their thoughts and feelings, but that it is not acceptable to express those thoughts and feelings in a disrespectful or destructive way.

Similarly, constructive anger focuses on finding solutions that address the concerns of all parties involved. The priority ought to be healing, restoring, and strengthening relationships, not “winning,” which only fosters resentment and fuels the cycle of angry conflict.

 

Don’t Be Afraid to Seek Help

Sometimes, dealing with anger —yours or someone else’s— requires some extra help. You can find Dr. Greg and Lisa Popcak’s advice about handling anger in many of their books, particularly Parenting with Grace (for handling kids’ anger), Broken Gods: Hope, Healing, and the Seven Longings of the Human Heart (for anger as a gift from God), How to Heal Your Marriage & Nurture Lasting Love (for handling anger in a marriage), and God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People (self-explanatory, really).

And for more in-depth, one-on-one help, reach out to one of the many pastoral counselors at CatholicCounselors.com.

Boost Your Spiritual Growth: Try the Eulogy Accountability Challenge in Your Marriage or Friendship

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When you go on a long trip, do you prefer to travel solo or with a friend?

Regardless of your usual travel preferences, when it comes to our spiritual journey, it’s good to have a companion who can help us find our “true north,” overcome obstacles, and get us back on track when we get lost. In fact, the Catholic Church insists that none of us comes to faith alone or is saved alone; we need one another, because our three-in-one God made us for relationship.

We can work for one another’s good in lots of different ways, of course: providing emotional support, lending a helping hand, worshiping together, and so on. But here’s a way that Christian couples (or close friends) can be more intentional about working for one another’s good—and strengthening their relationship at the same time.

This exercise from chapter 2 of Dr. Greg Popcak’s book, God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People can help us do just that. Dr. Popcak didn’t give this exercise a name, but let’s call it the “Eulogy Accountability Challenge.” The name is appropriate because this exercise is anchored in your idea about who you want to be at the end of your life. To put it another way, what personal characteristics or qualities do you want to be mentioned by whoever delivers the eulogy at your funeral?

“The key to working for your own or others’ good is discovering the kind of person you want to be at the end of your life and supporting each other as you struggle to become that person­,” Dr. Popcak writes in the book.

Together with your friend or spouse, work through the following steps. You’ll each need at least one sheet of paper.

 

1. Envision Your Ideal Self

Begin by prayerfully considering the qualities you wish to be known for at the end of your life. Be specific. For example, you might aspire to be:

  •  Loving
  • Wise
  • Understanding
  • Empathetic
  • Truthful
  • Responsible

List these qualities on a sheet of paper. Invite your spouse or close friend to do the same.

This list may change over time, but it should represent your best sense right now of what it means for you to become most “fully yourself”—that is, most fully the person that God calls you to be.

 

2. Identify Challenges

Now think of a situation that causes you to act or feel toward one another in a way that doesn’t align with your desired qualities. For example:

  • Maybe you are unpleasantly snippy and curt first thing in the morning.
  • Maybe you always shoot down your friend’s or your spouse’s suggestions.
  • Maybe you lose your temper when you get into a disagreement.
  • Maybe you don’t follow through on responsibilities, leaving them for the other person to take care of.

Whatever the challenge is, write it down.

 

3. Apply Your Ideal Qualities to the Challenge

Next, reflect on how you might act differently if you were to more fully embody the positive qualities you listed in the first step.

Be specific. How might your words, tone of voice, or actions change? For instance, would you be more patient or understanding? Focus on your own behavior and how you can align it more closely with your spiritual ideals.

Don’t offer your partner suggestions about how to complete this step!

 

4. Share Your Aspirations

Share your reflections with your spouse or friend. Make a commitment to help one another practice the positive qualities that each of you listed—not just in the particular challenge you named, but in other aspects of daily life, too.

 

5. Respectful Accountability

When you notice your partner or friend acting in a way that seems inconsistent with their stated spiritual ideals, gently remind them of their goals. For example, you might say, “You mentioned wanting to be more patient. Can you help me understand how your actions help you become a more patient person?”

Obviously, the key here is to be as respectful to the other person as you would want him or her to be toward you. After all, this is a two-way street: you’re each helping the other, so at some point, your partner will be giving you a gentle nudge toward your best self, too.

Done right, this exercise should help each of you along the path to becoming the person God calls you to be—and deepen the intimacy of your relationship.

For in-depth, one-on-one help strengthening your marriage or other relationships, reach out to a Pastoral Counselor at CatholicCounselors.com.

 

­­How to Say ‘No’ with Confidence

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Listen, before we start this article, would you mind getting up and grabbing me a sandwich? Liverwurst and onion on rye, with a little bit of that fancy mustard…?

If you even thought about saying “yes” to that request—or if you find yourself often saying “yes” to things you later wish you hadn’t—then you need to keep reading, because we’re going to talk about how to say “no” when you need to…without the guilt.

 

How to Know When to Say No

Most of us don’t like telling people “no” when they ask for our help. We humans are wired to cooperate with one another, after all. In general, we want to be helpful!

But the reality is, it’s not always good to say “yes.” For one thing, if we said “yes” to everything that was asked of us, we wouldn’t have time to fulfill our primary responsibilities in life. And sometimes, saying “yes” to someone causes more harm than good. Consider these examples:

  • After taking her kindergartener to his classroom, Sandy gets stopped in the hallway by the president of the PTA, who begs her to help coordinate the fall fundraiser. Sandy feels pressured to agree, despite already having a full plate. As she drives away, she finds herself fuming with resentment and frustration.
  • Jenny doesn’t want to alienate her adult son, so she frequently agrees to his requests for help, even though he has a serious drug addiction. When she refuses his requests, he accuses her of “rejecting” him, so she keeps helping—even though his situation keeps getting worse.

The hard truth is that sometimes it’s more generous and loving to say “no” to someone, even when it makes us feel uncomfortable or makes the other person feel let down.

And that’s the key to knowing when to say “no,” says Dr. Greg Popcak, founder and executive director of the Pastoral Solutions Institute. Instead of basing your response on how we feel (guilty, empathetic, pressured), focus instead on the more objective question of what kind of response will lead to the best outcome for both you and the other person.

“When somebody’s asking something of us, especially when they’re pressuring us, the question to ask ourselves isn’t, ‘Do I feel like doing this or not?’ Or even, ‘Would they be upset with me or not?’” Dr. Popcak said recently on the More2Life radio show. “The question to ask ourselves is, ‘Is there a way to say “yes” to this request that is good both for me and the other person?”

By basing your answer on an objective assessment of what is going to be good for both you and the other person—rather than on the shifting sands of emotion—you set yourself up to resist pressure and shed feelings of guilt.

Even better, your answer is grounded in genuine love for the other person. Prior to becoming Pope John Paul II, Karol Wojtyła wrote a book titled Love and Responsibility. In that book, he argues that Christians are not only called to love, but to love in a way that actually achieves the good of the other person.

Rachael Isaac, a pastoral counselor at the Pastoral Solutions Institute, encourages clients to evaluate decisions by checking three key indicators of well-being: “I always ask my clients, ‘What is going to lead towards greater meaningfulness, intimacy, and virtue in your life?’” she says.

If saying “yes” creates resentment and burnout, it’s not the most generous response: “It doesn’t allow us to work for their good or ours if saying yes breeds resentment or frustration.”

 

Another Option: The Qualified Yes

It’s good to remember that there’s often a third option besides “yes” and “no,” says Lisa Popcak, vice president of the Pastoral Solutions Institute and a certified family life coach. She calls it the “qualified yes.”

A qualified yes involves saying “yes” to the what of the request, but placing conditions on the how and when.

In the example above, Sandy might tell the PTA president, “I’d love to help out, but the only time I have available in my schedule right now is Monday afternoons from 2 to 3:30. Is there another job I could do that would fit in that time slot?”

In the second example, Jenny might say to her son, “I love you and I want to help you, but I can’t help you harm yourself. When you’re ready to enter a treatment program, I’d be happy to pay for it.”

“You’re attempting to meet their need,” Lisa Popcak says, “but it’s within the boundaries of what will work for you without demeaning you, diminishing you, leaving you exhausted, or distracting you from all the other responsibilities that God has given to you.”

 

Let Your Yes Mean Yes…

Christians should remember that even Jesus said “no” sometimes, said Andy Proctor, another pastoral counselor at the Pastoral Solutions Institute.

“Jesus certainly said ‘no,’ sometimes forcibly, sometimes even to those closest to him,” he said. Delivered with prudence and humility, “no” might be what the other person really needs to hear, he added.

And if you need any more encouragement, just remember that Jesus himself calls us to clarity and integrity of heart in the commitments we make to others: “Let your ‘Yes’ mean ‘Yes,’ and your ‘No’ mean ‘No.’ Anything more is from the evil one,” he says (Matthew 5:37).

For more advice from Dr. Greg and Lisa Popcak, tune in to the More2Life radio show every weekday between 10 and 11:00 a.m. Eastern Time, or catch it on your favorite podcast app. And if you need more help setting healthy boundaries in your life, you can connect with the Catholic counselors at the Pastoral Solutions Institute at CatholicCounselors.com.