I Said I Was Sorry–Three Components to An Effective Apology

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Do the apologies you are giving or receiving feel empty? Does it seem like the same things are being apologized for over and over again? This often happens when the apology is just saying the words, “I’m sorry,” rather than actually holding meaning and action.

There are three components that make up an effective apology. These components can be remembered by using the acronym EAR. 

E-Empathy: The offender needs to show that they understand the depth of pain they caused.

A-Accountability: The offender needs to acknowledge that the offended party had a right to expect more from them (i.e., not “I’m sorry you’re so thin-skinned/can’t take a joke/ etc).

R-Restitution: The offender needs to demonstrate that they don’t just want to heal the damage done, but actually make the situation better than it was before by working to find ways and create a plan to prevent the offense from happening again.

Do you need help giving or getting a good apology? Are there people in your life who seem like they can’t follow these steps? Check out these resources:

Pastoral Tele-Counseling

God Help Me! These People Are Driving Me Nuts!

How To Heal Your Marriage & Nurture Lasting Love

Can You Hear Me Now? Cultivating Greater Understanding in Communication

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“Where did you get that idea from?!” Sound familiar? Often we feel like we go in circles with our conversations or we try to explain ourselves in a million different ways and the other person still doesn’t get the point. 

Theology of The Body reminds us that the primary work of building the Kingdom of God involves building real communities of love between us and the people that share our life. Seeking to understand another person–especially when it’s difficult–is what allows communication to become communion. Really listening to each other is hard, but if loving another person means helping them become everything God created them to be, then we need to take the time to really listen to each other so that we know what each person needs to grow and flourish.

The more difficult a conversation is and the more important we feel it is to get our point across, the more important it is to listen to the other person’s needs, their concerns, their perception of what we’re saying, and the reasons they are having a hard time hearing us. Of course, all of this requires us to grow in virtue, such as self-control, respect, compassion, and love. That’s why cultivating a spirit of understanding isn’t just good for our relationships, it is a spiritual exercise that allows us to love each other as we love ourselves.

1.  Say Less–The biggest mistake we make in trying to communicate with another person is that we say too much. This is especially true when we aren’t getting the response we were expecting from another person. We tend to think that if we just explain ourselves again, or offer more examples, or say it one more time, they’ll finally get where we’re coming from. In fact, in these situations, it’s better to say less. Instead of throwing more words at the other person in the hopes of being clearer, ask this simple question, “Can you tell me what you’re hearing me say?”  Asking the other person to tell you what they are hearing you say will quickly clarify any confusion and help you and the other person get on the same page. People tend to run the things they hear through their own internal filters that end up distorting or confusing what we say.  Don’t assume that your words are sinking in. Ask them to tell you what is coming across so that you can make sure that the message you are trying to send is the message that’s being received.

2.  Make a Plan–Sometimes we think that if we’ve complained about something or vented our feelings about something that we’ve done a good job letting another person what we need.  Complaining and venting is sometimes necessary to help us sort out all the noise in our heads, but it does nothing to solve a problem.  Remember, the point of most important conversations should be figuring out what to do about a particular situation.  Make sure you don’t leave a discussion until you have a pretty good idea of what you’re going to do about the problem you’ve been discussing, who is going to do it, and when you’ll be getting back together to discuss what else might need to be done.  If you do end a conversation after you’re done venting  or complaining, you should assume that the problem will come back because you haven’t done anything to actually solve the problem. Complaining isn’t problem-solving. If something is worth talking about, it’s worth taking the time to make an actual plan for solving it. Don’t end a conversation until you know what you’re going to do differently moving forward, who is going to be responsible for what, and when you’re going to check back in to see how things are going.

3.  Make Them A Partner–When you feel like another person is having a hard time hearing what you are saying, or doesn’t really want to listen, see if you can make them a partner and get them to buy-in by proposing their own solutions. Tell them, “Look, I’m just trying to do X.  Obviously, you’re not crazy about the ideas I’m suggesting to make X happen. What ideas do you have for making X happen?” Don’t let the other person avoid addressing your actual need. If they propose something that falls short, acknowledge what’s good about their idea, but then explain why it doesn’t completely fit the bill. Then ask them again for an idea that actually would address the actual concern you’ve stated.  If the conversation gets stuck or bogged down at this point, or if they keep trying to convince you that your concern is silly or not worth addressing, that’s a good indication that you probably need to get other people involved to help you solve the problem effectively. Invite another family member, a mentor, or a professional counselor to help you break through the impasse and develop solutions that will work for all concerned. Don’t be afraid to reach out to others to get the help you need to create deeper connection and understanding.

Would you like more support in being heard or cultivating understanding in communication?

Check out these resources: 

Pastoral Tele-Counseling

How To Heal Your Marriage & Nurture Lasting Love

Having Meaningful (Sometimes Difficult) Conversations With Your Adult Sons & Daughters

 

Fighting Fair–Overcoming Unhealthy Communication Habits

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“One minute we’re talking and next thing we know we’ve completely lost our cool.”

“S/He just doesn’t listen to me. I don’t know what to do.”

“Our conversations always turn into arguments and we just can’t seem to ever get anywhere!”

Do these sentiments seem familiar to you? 

In the beginning, God created each of us to see the world a little differently so that, working together and using our gifts for each other’s good, we would all attend to different details in a manner that would allow us to create a more holistic solution to any challenge. But in a fallen world filled with unique and unrepeatable people who see things differently and don’t always work for each other’s good, there is bound to be some degree of conflict. 

Pope St. John Paul the Great reminds us that the only solution to this challenge is love–the willingness to understand what the other person needs to flourish and the willingness to make personal sacrifices to help them achieve achieve those things. By learning to be loving, especially in conflict, we can discover how to encourage each other through the tension, toward godly solutions, and experience even closer relationships–not just in spite of our differences, but because of those differences.

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Are you feeling overwhelmed by difficult conversations or challenging individuals?

Find helpful tips for dealing with the difficult people in your life in:

God Help Me! These People Are Driving Me Crazy!

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Unhealthy arguments often occur when we are not approaching the other person with love because empathy is one of the first things to go. 

We have a tendency to let conversations escalate into arguments when we A) forget to take care of the other person in conflict, and B) make assumptions or accusations rather than communicating our emotional experience. 

This is why using “I feel” statements in conversation is so important. We often jump to conclusions such as “you’re not listening to me!” Or “I think you just don’t care” which automatically puts both parties on the defense and immediately derails the original conversation, because now we’re focusing on defending ourselves rather than solving the original problem. 

If we use statements such as “I feel as though you’re not listening to me.” The other person then has the opportunity to say, “I’m sorry that wasn’t my intention at all, what I’m hearing you say is…” and then we can stay on track with our conversation and more effectively take care of one another throughout the conversation. 

Essentially, Empathy allows for conversations, assumptions create arguments. 

The next important approach for us to take in order to have healthy communication includes seeking understanding. Individuals often enter into disagreements by actively fighting for their agenda. One person presents an idea and the other shoots it down almost immediately because they have a different idea of what they want. But taking this approach can be very demoralizing not to mention polarizing. Instead, seek understanding. When the other person presents a position you don’t agree with, stop yourself from critiquing it–or worse, ruling on it–right away. Rather, step back and say, “Tell me why that option appeals to you so much” or “Tell me more about what you like about that idea.” By understanding what the other likes about the idea they are proposing, you’ll get a better idea of their overall goals and be able to brainstorm new ideas more effectively.

And finally, don’t confuse the first draft with the final product. Too often, when individuals begin a discussion, they think their own ideas represent two competing final drafts and it is their job to convince the other person that their idea is “the right one.”  Remember, the Christian person isn’t supposed to be fighting about getting their way, but working together with others to discover God’s will. The first ideas you each bring to the conversation represent two pieces of a larger puzzle God is trying to help you build though communication and prayer. Don’t mistake your piece of the puzzle for the whole puzzle. You can’t see the big picture, only God can. Expect your original idea to change– for the better–in any conversation where you and your conversation partner don’t see eye-to-eye.

For more ways to build healthy communication habits, check out our resources at CatholicCounselors.com!