Nice Isn’t Enough: Why Fawning Enables Bad Behavior

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For two decades, Kelly and her family have tiptoed around her sister’s difficult personality and inconsiderate behavior, hoping to avoid setting her off. Eventually, the family began holding get-togethers without telling her.

“I feel so bad because I know she notices,” Kelly shared during a recent episode of More2Life with Dr. Greg and Lisa Popcak. “But she has literally ruined holidays and family parties with her behavior.”

Her question for the Popcaks: Was it okay to keep excluding her difficult sister, or was there a better approach?

Many of us find ourselves in similar positions, whether it is with a sibling, a spouse, or even a child who has “big feelings” that seem to dictate the climate of the entire home. We tell ourselves that by being “nice,” we are being Christian. After all, isn’t one of the spiritual works of mercy bearing wrongs patiently?

But according to the Popcaks, this approach isn’t just ineffective—it’s actually making things worse.

The Fawning Response

You’ve probably heard of fight, flight, or freeze—the brain’s automatic responses to perceived threats. But there’s a fourth response that often masquerades as kindness: fawning.

“When we fawn, what we do is we placate people because we’re afraid of getting in trouble,” Dr. Popcak said. “There are a lot of people who, when we feel threatened, fawn. We say what we feel like we need to say to get the other person to just leave us alone or not rile them up.”

But that tiptoeing, that strategic niceness, that careful management of a difficult person’s emotions—it’s not love, but fear wearing love’s clothing. Fawning doesn’t just enable bad behavior—it actively feeds it.

“The more that difficult person is fawned over, the more they feel empowered, the more they feel like they’re being given permission to be their worst selves,” Lisa Popcak explained. “Fawning…actually makes matters worse for us and for them and their own souls.”

Practicing Fortitude in the Service of Love

This is where Catholic teaching offers clarity, Lisa Popcak said. When we’re in relationship with someone, we’re called to work for three goods simultaneously: our own good, the good of the relationship, and the good of the other person. Enabling someone’s worst behavior serves none of these.

In his book, Love and Responsibility, St. John Paul II offers a different vision. Christians aren’t called to mere niceness, but to authentic love, which means challenging every person, ourselves included, to become their best self.

“More than simply being nice, Christians are really called to exhibit fortitude in the service of love,” Dr. Popcak said. This means “being willing to lovingly address issues that other people might rather ignore, to insist that problems be handled even when it’s uncomfortable, and to persistently but kindly call each other to behave in a manner that reflects our dignity as sons and daughters of God.”

This requires reframing the way we think about interacting with the difficult person, Lisa Popcak said: “This means shifting our mindset from ‘how can I get through this situation without making a fuss or ruffling feathers or causing problems’ to prayerfully asking, ‘Lord, teach me to address this situation in a way that’s charitable, loving, and effective.’ ”

3 Ways to Move from Fawning to Fortitude

The next time you catch yourself fawning in order to avoid an uncomfortable confrontation, keep these tips in mind.

1. Set clear expectations with consequences

Loving someone doesn’t mean tolerating everything they do. When someone’s behavior is consistently hurtful, genuine charity requires honesty.

As Dr. Popcak puts it, you can say something like: “I love you, but you can’t speak to us this way. When you’re ready to calm down and speak to us appropriately, you can come back and we’ll hear what you have to say.”

This isn’t harsh—it’s the same boundary you’d set with a child who was speaking inappropriately. It treats the person as capable of better, which is far more respectful than tiptoeing around them.

2. Use the ‘broken record’ technique

When someone responds to your boundary with defensiveness or escalation, don’t take the bait. Dr. Popcak recommends a simple, repeatable response: “I understand that you’re upset. I’m sorry you feel that way. I’d be happy to talk to you about it if you’re able to be respectful with me. But until you can get to that place, I can’t have this conversation with you.”

Repeat as needed.

3. Limit contact to situations the person can handle

Sometimes the most loving thing you can do is not invite someone into situations they consistently fail at. This isn’t punishment—it’s protecting them a near occasion of sin.

Dr. Popcak suggested saying something like: “If I invite you into this situation, you’re going to lose it…and people are going to think less of you. It’s going to bring out the worst in you. It’s going to bring out the worst in me. So I don’t want to set us up to fail.”

This approach requires first communicating clearly what would need to change for fuller inclusion—and accepting when someone exercises their God-given free will to take another path.

Cast Out Fear, Embrace Freedom

Remember Kelly, the woman whose family no longer invited her difficult sister to family gatherings?

Greg and Lisa Popcak advised Kelly that her current approach of excluding her sister without clear communication was actually a form of fawning. Instead, they suggested that Kelly clearly communicate that while she desires a relationship with her sister, that can’t happen as long as she persists in her hurtful and disrespectful behaviors at family gatherings. Following up with clearly communicated expectations of what needs to change for the relationship to work leaves the door open to restoring the relationship, while shifting the choice of whether to participate in family gatherings to the sister.

This is true charity, a love that aims to liberate both parties from hurt and harm.

“This is another example of how perfect love casts out fear,” Dr. Popcak said. “God is calling us to a place where we can step out of that fear and that fawning response to act in genuine love, where we can be our best selves and lovingly challenge the people around us to be their best, too.”

For a deeper dive into this topic, check out Dr. Popcak’s book, God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People. And for more personalized help developing the confidence and skills to handle difficult relationships with both charity and effectiveness, reach out to the pastoral counselors at CatholicCounselors.com.

Want a Stronger Relationship? Try ‘Love Lists’

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Once upon a time, an engaged couple came to their pastoral counselor with a problem: Each said the other wasn’t showing them any love. At the same time, each protested that they expressed love for the other all the time.

“Je lui montre mon amour tout le temps!” the woman said.

“Jag visar henne min kärlek hela tiden!” the man said.

“I think I see the problem,” the pastoral counselor said. “One of you speaks French and the other speaks Swedish. Have you ever tried saying ‘I love you’ in the other person’s language?”

While this little fable is fictional, Rachael Isaac encounters couples struggling with a similar problem all the time.

“A lot of couples I work with will say, ‘Well, my love language is physical affection, so that’s how I’m loving you,’” says Isaac, a pastoral counselor at CatholicCounselors.com. “But the other person is like, ‘Yeah, but my love language is acts of service… and I don’t feel loved by you.’”

The popular concept of “love languages” says that people have a preferred way of expressing and receiving affection—things like words of affirmation, quality time, acts of service, physical touch, and gift‑giving. The idea is that everyone tends to “speak” one or two of these more fluently, and relationships feel stronger when partners understand and respond to each other’s preferred styles.

The problem is that we often give what we most want to receive. If our preferred way of expressing love is to perform acts of service, we might focus on cleaning out the garage, taking out the garbage, washing up the dishes, or doing the bills. But if physical affection is what makes the other person feel most cared for, they may not “hear” our expressions of love and care.

“We get stuck in our own comfort zone,” Rachael says. “I’m telling you ‘I love you’ in the way that’s comfortable for me, but telling you ‘I love you’ in that way that you’re asking me to—that’s not comfortable for me, so I don’t want to do that.”

Step Out of Your Comfort Zone!

Miscommunication, friction, and conflict are inevitable in any human relationship. But in the Catholic theology of marriage, friction and conflict isn’t necessarily bad. In fact, it is an opportunity for each spouse to grow in holiness, to become more fully the person God made them to be.

Someone who wasn’t raised with a lot of physical affection might feel deeply uncomfortable expressing it. Similarly, someone who isn’t used to expressing lots of words of affirmation might balk at the invitation to go there.

But the choice to step out of our comfort zone in order to show love and care for our spouse is a profound and very real act of love. Moreover, when we step out of our comfort zone in this way, we nurture the parts of ourselves that might be underdeveloped.

“If I make that conscious effort to get out of my comfort zone and lean into that other person’s needs, that helps me become more of the whole person that God created me to be,” Rachael says.

‘Love Lists’ Help Couples Learn How to Care for One Another

When she works with couples who struggle to hear one another’s love languages, Rachael often suggests a simple exercise that she calls “Love Lists.” This exercise, which comes from Dr. Greg and Lisa Popcak’s book For Better…FOREVER! A Catholic Guide to Lifelong Marriage, asks each spouse to create a list of specific ways their partner could make them feel loved.

Here’s how it works:

1. Create a list of what makes you feel loved

Start by writing down up to twenty specific actions, words, or gestures that would make you feel genuinely loved and appreciated. Invite your spouse to do the same, writing down specific actions, words, or gestures that you can do to make them feel loved and cared for.

Be concrete. Instead of “spend time with me,” try “take a twenty-minute walk with me after dinner” or “sit next to me on the couch while we watch a show together.” The goal is specificity—things your spouse can actually do, not vague feelings they should conjure.

Many people struggle with this step, Rachael says, because they lack self-awareness about what makes them feel loved. If that’s you, then start with seven items on your list. You and your spouse can build out your lists as time goes on.

2. Practice daily

Once you’ve both completed your lists, swap them. If you like, you can post them somewhere that will offer a visual reminder.

Now comes the practical part: each spouse commits to doing one item from their partner’s list every single day. “Both spouses are making that conscious effort to learn each other’s language, to speak each other’s language,” Rachael says.

It’s okay if things don’t turn out perfectly every day. The important thing is for each person to make a real effort.

3. Every day, share when you felt loved

At the end of the day, take a few minutes to connect. Rachael suggests asking two specific questions:

  • “What was a moment today where I felt most loved or connected?”
  •  “What is one thing I can do for you tomorrow that would make your day a little easier?”

This daily review keeps the conversation ongoing and prevents the list from becoming a stagnant “chore chart.” It creates a feedback loop—you learn what resonates most deeply with your spouse, and they learn the same about you. Over time, you become fluent in each other’s love languages.

From Resentment to Empowerment

Couples who follow through with this activity often report a shift from frustration to a feeling of empowerment, Rachael says: communicating your needs to one another is the first step toward having a closer, richer relationship.

This exercise can also build your own self-awareness. Many people don’t actually know what makes them feel loved until they are forced to write it down, Rachael says. By identifying those needs and learning to meet the needs of their spouse, both people grow in virtue.

“You’re not only building up your marriage,” she says, “but you’re also becoming more of the person God made you to be.”

If you and your spouse are struggling to connect or if you simply want to take your relationship to the next level, start your love lists today. For more personalized support in strengthening your marriage, reach out to Rachael Isaac and the team of professional pastoral counselors at CatholicCounselors.com.

The Blueprint for Joy: Lessons from St. John Paul II’s Theology of the Body

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The Theology of the Body reminds us that we were created for joy. St. John Paul II taught that God designed our bodies—and our very humanity—to reveal His love. When we live according to that design, joy naturally flows from our hearts. But it’s important to understand that joy and happiness, while related, aren’t the same thing.

Happiness is a feeling. It depends on circumstances—on whether life is comfortable or things seem to be going our way. It’s that temporary state of satisfaction that says, “Things feel good right now.” Joy, on the other hand, is something deeper and more enduring. It’s a Fruit of the Spirit that gives us the inner assurance that, no matter what is happening, God is present and working for our good. As the Christian mystic Julian of Norwich beautifully wrote, “All shall be well, and all manner of things shall be well.”

Dr. Greg explains it this way: “Happiness depends on what’s happening to us. Joy depends on what’s happening in us. Joy is rooted in knowing that, in good times and bad, God is working for our good.” The more we can look at our life and say, “I see what God’s brought me out of. I see where God’s brought me now, and I see what God is bringing me next,” the more joyful we become.
So how do we cultivate that kind of joy—the kind that lasts through good times and bad? Theology of the Body offers a roadmap: a life rooted in meaningfulness, intimacy, and virtue.

Meaningfulness—what St. John Paul called “the law of the gift”—is the commitment to use everything we’ve been given to make a positive difference in our circumstances and in the lives of those around us. In Gaudium et Spes, he wrote that “man… cannot fully find himself except through a sincere gift of himself.” In other words, when we stop living just for comfort and start living for love, joy takes root.

Intimacy is about building what John Paul described as a “community of love.” It means cooperating with God’s grace to make all our relationships healthy, honest, and holy—from our marriages and families to our friendships and workplaces. Joy grows wherever genuine connection and self-giving love flourish.

Finally, virtue is our commitment to use everything that happens to us—good and bad—as an opportunity to become the whole, healed, godly, grace-filled person God sees when He looks at us. St. John Paul called virtue “the power to love rightly.” It’s what enables us to meet every challenge with the confidence that God’s grace can transform it into an opportunity for growth.
“Joy,” Dr. Greg says, “isn’t something we chase directly. It’s the natural result of daily asking, ‘Lord, how are you calling me to pursue meaningfulness, intimacy, and virtue right now?’” That simple question allows us to discover the divine blueprint for joy that God has written into every human heart.

Modern research beautifully supports this Catholic vision of joy. A Harvard study on adult development found that strong, loving relationships—not wealth or success—are the single greatest predictor of long-term happiness and joy. Similarly, a Pew Research report shows that people who describe their lives as “meaningful” through faith and service score far higher on emotional well-being than those focused primarily on pleasure. And a Psychology Today feature notes that cultivating gratitude and purpose literally rewires our brains, strengthening the neural pathways that sustain joy even in hardship.

The world tells us to chase happiness. The Gospel—and the Theology of the Body—invite us to live for joy: a joy that endures, that deepens with love, and that reflects the very life of God within us.

When we root our days in meaningfulness, intimacy, and virtue, we don’t just find fleeting pleasure. We discover the steady, unshakable joy of knowing that, truly, “All shall be well.”

If you would like to discover more meaningfulness, intimacy, and virtue in your life and relationships, reach out to a Pastoral Counselor today at CatholicCounselors.com.

No, You Aren’t Perfect—And That’s Okay

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In a culture that prizes productivity and performance, perfectionism can seem like a virtue. We praise people for their “high standards” and “drive to succeed.” Some of us even wear the label of “perfectionist” like a badge of honor.

But as pastoral counselor Rachael Isaac of the Pastoral Solutions Institute warns, perfectionism isn’t a superpower. It’s a trap, one that leads to stress, restlessness, and strained relationships with others…even God.

“Perfectionism can manifest in a variety of different ways and different areas of our life,” Isaac explains. “But at the bottom, it’s about feeling like we might not be good enough, and that we need to work really hard to control both how we present to the world and our environment so that things are okay.”

The Hidden Ways Perfectionism Shows Up

The word “perfectionist” might conjure up the image of someone who insists everything has to be “just so.”

But often, Isaac says, it takes other forms: manifesting as the need to do everything yourself, for instance, or filtering what you say to make sure you say things the “right” way. Even procrastination can be a form of perfectionism, she says—a stress response to the fear of doing something imperfectly.

At its core, perfectionism is about comparison and fear. We compare ourselves to others, afraid that if we don’t measure up, we’ll be judged or rejected. Sometimes, that comparison flips, and we hold others to the impossible standards we set for ourselves, fueling criticism and resentment. Regardless of how it presents, the underlying dynamic remains the same: an attempt to manage deep-seated insecurity through external control.

That’s not the way God wants us to live, Isaac says. God wants us to know, deep in our bones, that our worth comes not from what we do, but from who we are as children of God.

At the deepest level, then, overcoming perfectionism is about learning to live from a place of deep, God-given confidence—the kind that frees us to love, serve, and rest without fear.

Breaking Free from Perfectionism: Three Strategies

In her work helping people develop this God-given confidence, Isaac has come up with a suite of strategies for addressing perfectionism. Here are three you can try on your own today:

1. Exchange “What-If” Questions for “Even-If” Statements

Perfectionism fuels anxiety with endless “what if” questions: What if my house isn’t clean enough when guests arrive? What if I make a mistake during my presentation? What if my spouse doesn’t do the laundry the way I do it?

These what-if questions leave open a whole range of possible worst case scenarios, Isaac says; this uncertainty can leave us feeling like we’ve lost control. We try to resolve that uncertainty by answering the question, usually focusing on the worst-case scenario.

To break that cycle, Isaac recommends swapping “what if” questions for “even if” statements, completing those sentences with realistic, hopeful outcomes:

  • Even if my house isn’t completely clean, we’ll still have a good time together.
  • Even if I stumble during my presentation, people will still understand my message.
  • Even if my spouse ‘messes up’ the laundry, it’s still getting done
  • .—and the important thing is that we’re working together as a team.

“As soon as I make an ‘even if’ statement, I can be more solution-focused and find that peace and control—even if everything’s not perfect,” Isaac says.

2. Set Realistic Expectations

Perfectionists often set impossible expectations for themselves and others.

Isaac gives the example of someone who is anxious to get the house cleaned up before dinner guests arrive. Someone grounded in their God-given identity might pick up the main spaces and set out flowers to be hospitable to their guests.

But the person trapped in a perfectionist mindset takes that impulse to an extreme, trying to clean the whole house—and nagging everyone else to pitch in with that Herculean task.

That is not a helpful or realistic expectation, Isaac points out.

A better approach is to ask: What’s truly necessary? Adjust your expectations for yourself and others accordingly, resting in the knowledge that whatever your guests may think, your identity comes from God, not the state of your house.

3. Recognize the Good You Already Do

Perfectionism tempts us to dismiss the moments that really matter—the everyday acts of love, service, and connection that reflect our God-given strengths. To combat perfectionism, Isaac recommends taking time to reflect on those moments.

For example, let’s say you’re trying to tick off items on your to-do list when your kid starts melting down. You set aside your agenda, sitting down on the floor to hold and comfort them.

Someone trapped in a perfectionist mindset might overlook this action because it’s not “productive.”

“But recognizing how good that moment was…and that I had strengths in that moment to be present, patient, compassionate—that really shifts the mindset from performance to recognizing my God-given strengths,” Isaac says.

And when we learn to see the good in ourselves, we’re freer to see—and celebrate—the good in others, too.

The Gift of Living in Freedom

Isaac has seen this shift transform people’s lives. She shares the story of a client who struggled to ask her husband for help. Perfectionism made her feel that if she wasn’t doing everything herself, she was failing. But as she practiced communicating her needs, the dynamic in their marriage changed.

“She was able to recognize that having it all on her wasn’t what defined her worth or her success,” Isaac says. “She could really be effective—maybe even more so—when she communicated her needs and worked together with her husband.”

The journey out of perfectionism is really a journey into freedom.

“You’re moving from a place of constant pressure to a place of greater peace,” Isaac says. “It impacts your relationship with yourself, with others, and with God. You begin to realize you don’t have to earn your worth—you’re already enough.”

For more one-on-one help with perfectionism and confidence, reach out to Rachael Isaac or another pastoral counselor at CatholicCounselors.com.

Or join Rachael Isaac on Thursday July 31st at 8pm EST for a power-packed, one hour, live webinar: Empowered–Overcoming Perfectionism and Achieving Your Goals

Let’s Talk: How to Start Family Conversations That Matter

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You share meals. You shuttle kids to activities. You say “good night” and “have a good day.” But when was the last time your family really talked—not just about logistics or the weather, but about your hearts, your hopes, and how God is working in your lives?

In the Liturgy of Domestic Church Life, talk rituals are intentional moments of conversation that help families grow closer emotionally and spiritually. But many parents find themselves asking how to even start.

Here’s how to begin building meaningful talk rituals in your home, even if your kids don’t naturally open up. The following advice is summarized from Dr. Greg and Lisa Popcak’s HŌM Builder videos and Episode 82 of the CatholicHŌM podcast, “Let’s Talk,” all of which are available on the CatholicHŌM app.

Why Family Conversations Matter

Research shows that only 7% of Catholic families have meaningful conversations about faith. But faith isn’t the only thing we need to talk about. Relationships, teamwork, struggles, joys—these are the topics that knit us together.

When we create space for deeper conversations, we foster emotional connection, strengthen teamwork and mutual support, and create opportunities for faith-sharing and spiritual growth.

And there’s an added bonus: Research shows that kids who develop strong communication skills early in life tend to have healthier adult relationships, better mental and physical well-being, and more professional success. Besides helping kids acquire the skills needed for meaningful, emotionally rich conversations, family talk rituals help model for kids what good conversations look like in the light of Christian faith.

So, talk rituals are more than just “checking in.” They’re opportunities to discover one another, grow as a team, and keep your family rooted in love—God’s love and each other’s.

When to Have Talk Rituals

These conversations don’t just “happen.” You have to plan for them. That means setting aside regular times where meaningful connection can take place.

Here are some ideal opportunities:

  • Family meals: Ask each person to share a high and low from their day. Where did they see God?
  • Evening check-ins: After the chaos of homework and dinner, take 15 minutes to talk about how everyone’s doing and what’s coming up tomorrow.
  • Weekly family meetings: Use this time to discuss family needs, upcoming events, or how you can better support one another. (See the Family Meeting Planner on the CatholicHŌM app for help on this one.)
  • Car rides: Make it the expectation that devices are turned off during car rides so that family members can decompress and reconnect. (You can allow limited device use on longer trips, with parental permission.)
  • One-on-one time: Individual chats help children (especially teens) open up without feeling on the spot. Sometimes, having a shared activity can help teens open up: cooking together, taking a walk, playing basketball, and so on.

Start with one simple practice and build from there. And here’s a tip to make those moments count: Keep a running list of topics you’d like to bring up. That way, when talk time rolls around, you’re not scrambling to think of what to say.

Start with What Your Kids Care About

If your child isn’t eager to talk, you’re not alone. Many parents worry their kids “just don’t like to talk.” But here’s a secret: most kids love to talk when the topic is something they care about—and they feel truly listened to.

Start by entering their world:

  • Ask them to teach you about their favorite game, sport, or YouTuber.
  • Even if it’s not your thing, listen with interest. Ask follow-up questions.
  • Keep the conversation going over time—don’t make it a one-time “project.”
  • Find an article or video related to their hobby and ask them to explain it to you.

These practices model good listening skills and establish rapport with your child, showing that you value them and their ideas. And that, in turn, lays the foundation for deeper conversation.

How Conversations Grow: The 7 Levels of Intimacy

Meaningful conversations don’t start at the deep end. Catholic author Matthew Kelly, in his book The Seven Levels of Intimacy, outlines seven levels of intimacy in relationships. In general, people grow through these levels one step at a time. Think about the level of your family conversations most of the time:

  1. Clichés & Pleasantries: “How are you?” “Fine.”
  2. Facts & Events: “I have math homework.” “We’re going to Grandma’s this weekend.”
  3. Opinions: Likes, dislikes, values, and what matters to each person.
  4. Hopes & Dreams: “I wish we could go to Hawaii.” “Someday I want to be an artist.”
  5. Feelings: “I felt left out today.” “I’m really excited for the sleepover!”
  6. Fears, Faults, and Failures: Moments of vulnerability and requests for help.
  7. Deepest Needs & Goals: Conversations about values, faith, purpose, and spirituality.

It’s tempting to jump straight to level seven—especially when you want to talk about faith or serious issues—but that often backfires, the Popcaks say. Instead, figure out where your family usually operates, and aim to grow just one level deeper. Keep building trust and comfort, and soon those deeper conversations will come naturally.

Establishing Talk Rituals Takes Time and Practice

Be patient with the process. It can take weeks—or even months—of consistently showing up, listening well, and building trust before your child feels ready to engage in deeper conversations. That’s okay. Don’t take it personally if a talk falls flat or your child seems disinterested. Just try again later, when the timing feels right.

When difficult topics arise—such as conflicts, disrespect, or emotional struggles—don’t focus on figuring out who is to blame or how the problem arose; people rarely agree on those facts. Besides, the most important thing is that you both agree that you want to resolve the problem and do better next time. Model a solution-focused approach: “How could we handle that better next time?” or “What could we do differently so we both feel heard?” This kind of problem-solving mindset helps children feel safe and empowered, rather than criticized.

Finally, make your expectations clear but welcoming. Let your family know when talk times will happen and what you hope to talk about, but keep the tone relaxed. The goal isn’t to “have the perfect conversation”—it’s to grow in connection, one step at a time.

Pick one talk ritual—maybe tonight’s dinner or tomorrow’s drive home—and start the habit of really talking. Your family doesn’t need to be perfect. They just need you, your love, and your willingness to connect.

If you need help along the way, remember that you can find more support on the CatholicHŌM app, where you’ll find community support and real-time coaching to help your family grow closer every day.

How to Defuse Conflict by Asking the Right Questions

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Conflict is inevitable, but hurtful conflict is not. As Dr. Greg Popcak explains in God Help Me! These People Are Driving Me Nuts!, there are ways to handle conflict effectively—and compassionately.

If you read our last post on this topic, then you probably already know the first step in compassionate conflict resolution. Instead of writing someone off as toxic or irrational, ask, “What are they really trying to do?” That small act of curiosity can be a powerful way to break the cycle of conflict and begin to understand difficult people in your life.

But what if the answer isn’t obvious? What if someone’s behavior is hurtful, irrational, or even aggressive—and you genuinely can’t figure out what they’re hoping to accomplish?

In God Help Me! These People Are Driving Me Nuts!, Dr. Popcak offers two ways of uncovering the hidden, often positive intention behind someone’s obnoxious behavior—tools that can transform frustration into empathy, opening the door to healing.

The Direct Approach: Just Ask

The first approach is pretty simple: if you want to know why someone is acting a certain way, try asking them.

But in practice, most of us don’t ask—we accuse. Think about the last time someone rubbed you the wrong way. Your internal dialogue probably sounded something like:

  •  “Why are you always such a jerk?”
  •  “I can’t believe you said that to me!”
  •  “What is wrong with you?”

These reactions are natural—but not helpful. They shut down the possibility of connection and push the other person into a defensive crouch.

Instead, Dr. Popcak suggests a three-part clarifying question:

  1. Describe the behavior factually. Say what happened without judgment or exaggeration. For example:
     “When you slammed the door…”
  2. Share how it affected you. Let them know what you felt or how you interpreted the behavior:
     “…I felt like you were angry that I asked for your help.”
  3. Give the benefit of the doubt—and ask. This is the turning point:
     “…but I don’t think that’s what you meant to do. Can you tell me what was really going on?”

This kind of question is disarming because it’s respectful and assumes good intent—even when the behavior is hard to take. It’s a firm but gentle way of saying, “This didn’t sit right with me, but I’m willing to believe there’s more to the story.”

The Indirect Approach: Follow the Money

Of course, not everyone can clearly articulate what they’re trying to accomplish. Some people lack the self-awareness to explain their motives. Others—children, teens, emotionally immature adults—may not even recognize them. That’s where the indirect approach comes in.

Dr. Popcak calls it “following the money.” In other words, observe what benefit a person gains from their behavior. If that’s not obvious, look at what happens immediately afterward.

For example:

  • A child throws a tantrum. The goal might not be to get a toy—it could be a bid for attention, closeness, or even space.
  • A teen keeps getting grounded. Maybe that’s their way of avoiding risky social situations while saving face with peers—or a cry for more time with distracted parents.
  • A boss who yells might be trying—ineffectively—to inspire urgency and motivation.

Dr. Popcak shares how one of his clients, Anna, worked for a doctor known for his temper. His shouting stressed out the staff, but Popcak helped Anna recognize that the doctor’s real goal was to get people to respond quickly and correctly. Instead of reacting with fear, Anna calmly said, “Doctor, I’d be happy to help you, but I’d appreciate it if you’d ask me respectfully. ‘Please’ usually works.” To her surprise, he listened—and their relationship began to shift.

By recognizing the intention, Anna was able to respond not to the outburst but to the need behind it—and offer a healthier alternative.

When You See the Intention, You Can Make a Change

Once you’ve identified the underlying motive—whether through a clarifying question or by “following the money”—you’re in a better position to create change. In the book, Popcak introduces the P-E-A-C-E process, which are five steps for transforming toxic interactions into more respectful, healing relationships.

We’ll explore that process more fully in a future post, but the first step is always the same: stop treating the other person like an enemy, and start treating them like a fellow struggler—someone who, like you, is doing their best to get their needs met, even if they’re doing it badly.

Conflict Is a Doorway

It takes courage to stop reacting and start listening. But when we learn to ask better questions and seek deeper understanding, conflict can become a doorway—not to defeat, but to healing.

As Dr. Popcak writes, “The person is never the problem. The problem is the problem.” Learning to see the difference is what love looks like in the real world.

For more practical tools like the P-E-A-C-E process and real-life stories of transformation, pick up a copy of God Help Me! These People Are Driving Me Nuts! by Dr. Greg Popcak. Or, if you’re looking for personalized support, connect with a pastoral counselor at CatholicCounselors.com.