Can You Hear Me Now? Cultivating Greater Understanding in Communication

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“Where did you get that idea from?!” Sound familiar? Often we feel like we go in circles with our conversations or we try to explain ourselves in a million different ways and the other person still doesn’t get the point. 

Theology of The Body reminds us that the primary work of building the Kingdom of God involves building real communities of love between us and the people that share our life. Seeking to understand another person–especially when it’s difficult–is what allows communication to become communion. Really listening to each other is hard, but if loving another person means helping them become everything God created them to be, then we need to take the time to really listen to each other so that we know what each person needs to grow and flourish.

The more difficult a conversation is and the more important we feel it is to get our point across, the more important it is to listen to the other person’s needs, their concerns, their perception of what we’re saying, and the reasons they are having a hard time hearing us. Of course, all of this requires us to grow in virtue, such as self-control, respect, compassion, and love. That’s why cultivating a spirit of understanding isn’t just good for our relationships, it is a spiritual exercise that allows us to love each other as we love ourselves.

1.  Say Less–The biggest mistake we make in trying to communicate with another person is that we say too much. This is especially true when we aren’t getting the response we were expecting from another person. We tend to think that if we just explain ourselves again, or offer more examples, or say it one more time, they’ll finally get where we’re coming from. In fact, in these situations, it’s better to say less. Instead of throwing more words at the other person in the hopes of being clearer, ask this simple question, “Can you tell me what you’re hearing me say?”  Asking the other person to tell you what they are hearing you say will quickly clarify any confusion and help you and the other person get on the same page. People tend to run the things they hear through their own internal filters that end up distorting or confusing what we say.  Don’t assume that your words are sinking in. Ask them to tell you what is coming across so that you can make sure that the message you are trying to send is the message that’s being received.

2.  Make a Plan–Sometimes we think that if we’ve complained about something or vented our feelings about something that we’ve done a good job letting another person what we need.  Complaining and venting is sometimes necessary to help us sort out all the noise in our heads, but it does nothing to solve a problem.  Remember, the point of most important conversations should be figuring out what to do about a particular situation.  Make sure you don’t leave a discussion until you have a pretty good idea of what you’re going to do about the problem you’ve been discussing, who is going to do it, and when you’ll be getting back together to discuss what else might need to be done.  If you do end a conversation after you’re done venting  or complaining, you should assume that the problem will come back because you haven’t done anything to actually solve the problem. Complaining isn’t problem-solving. If something is worth talking about, it’s worth taking the time to make an actual plan for solving it. Don’t end a conversation until you know what you’re going to do differently moving forward, who is going to be responsible for what, and when you’re going to check back in to see how things are going.

3.  Make Them A Partner–When you feel like another person is having a hard time hearing what you are saying, or doesn’t really want to listen, see if you can make them a partner and get them to buy-in by proposing their own solutions. Tell them, “Look, I’m just trying to do X.  Obviously, you’re not crazy about the ideas I’m suggesting to make X happen. What ideas do you have for making X happen?” Don’t let the other person avoid addressing your actual need. If they propose something that falls short, acknowledge what’s good about their idea, but then explain why it doesn’t completely fit the bill. Then ask them again for an idea that actually would address the actual concern you’ve stated.  If the conversation gets stuck or bogged down at this point, or if they keep trying to convince you that your concern is silly or not worth addressing, that’s a good indication that you probably need to get other people involved to help you solve the problem effectively. Invite another family member, a mentor, or a professional counselor to help you break through the impasse and develop solutions that will work for all concerned. Don’t be afraid to reach out to others to get the help you need to create deeper connection and understanding.

Would you like more support in being heard or cultivating understanding in communication?

Check out these resources: 

Pastoral Tele-Counseling

How To Heal Your Marriage & Nurture Lasting Love

Having Meaningful (Sometimes Difficult) Conversations With Your Adult Sons & Daughters

 

Lending a Listening Ear–How Being Heard Can Impact Our Mental and Physical Health

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It’s understandable how being heard can have an impact on our mental health, but can having someone there to listen to us impact our physical health as well?

According to a study out of NYU Grossman School of Medicine, researchers have found that having a good listener in our lives is associated with improved brain health and greater cognitive resilience.

In this study, researchers examined the modifying effect of individual forms of social support on the relationship between cerebral volume and cognitive performance. The cognitive function of individuals with greater availability of one specific form of social support was higher relative to their total cerebral volume. This key form of social support was listener availability and it was highly associated with greater cognitive resilience.

So what do we do when we’re struggling to be heard?

Theology of The Body tells us that love is the only appropriate response to another person.  Listening is an important part of loving.  To love someone means working for their good, but we can’t know what they need help with, what their goals are, or what they are struggling with if we aren’t willing to listen–and that goes for kids as well as adults.  Listening is hard, but it is even harder to feel loved by someone who is unwilling to really listen to us.

Here are three ways to ensure you can be heard:

1.  Be Direct–If you want to be heard, it’s best to be clear and direct.  Sometimes, in a mistaken attempt to be polite, we simply hint at what we want or even just describe a problem and hope others will come up with ways to solve.  But if other people don’t pick up the hint, or propose solutions that don’t really meet our need, we can become resentful and feel like we weren’t being heard. If you have a problem or need, it’s best to begin the conversation by saying exactly what you want from the people around you.  For instance, instead of announcing, “This place is a mess!” and becoming upset when you end up cleaning everything yourself, say, “Guys, listen up.  We need to make a plan for how we’re going to get the place cleaned up before dinner.”  The clearer you are about what you want, the more likely it is you will actually be heard.

2.  Always End a Conversation with A Plan–Often we don’t feel heard because we discuss a problem with someone but don’t actually end the conversation with any action items or a plan for following up. This is usually the problem when people say, “We’ve talked about this a million times, but nothing ever changes.”  That usually means that you talked about the problem but there were no clear decisions about what to do about it, who was going to do those things, and when you were going to check in with each other for how things were going and what else might need to be done.  If you end a conversation without a follow-up plan that determines who is going to do what by when, then chances are high that you will be talking about this same problem again–and again, and again–in the very near future.  If you want to be heard, make sure to end your conversations with clear action items, who is going to be responsible for following up, and when you are going to follow-up.

3.  Back Up Words with Action–If you’ve done all the things we’ve mentioned so far, and you still aren’t being heard, there’s a good chance the other person isn’t hearing you because they don’t want to listen.  It may be that things are working for them the way they are and they don’t want to change even if that means that you are being inconvenienced.  Of course, that’s not OK.  In those cases, it’s best not to use more words.  It’s time to take action.  Tell the person that you aren’t happy leaving things as they are and that you have decided to make some changes on your own, invite them to join you in solving the problem, but if they still refuse (or don’t follow through) go ahead and take that as permission to act alone to make some changes even if they affect the other person.  Taking action may just be the thing to do to get the other person’s attention.  Either way, you’ll feel better, because you’ve taken active steps to solve the problem.

If you need additional support or resources for being heard and strengthening your relationships with others, visit us online at CatholicCounselors.com!

The Secrets of Communication: How to Be A Better Listener

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We try to be our best. We mean well, and when our efforts are misconstrued we feel like there’s nothing we can do. But there’s good news: recognizing the ways that we can grow in no way means that we’re not well intentioned and doing our best! This is one of the greatest keys to communication. Understanding that we’re well intentioned, but we always have room to learn from the other person and grow in ourselves and our relationships with others.

In order to learn from another person and learn to grow in relationship with them, it’s crucial that we learn to listen effectively.

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Are you struggling to get along with difficult people?

Check out God Help Me These People Are Driving Me Nuts!

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Research published in the Harvard Business Review describes that the typical ways we think we’re being good listeners—such as being silent, periodically nodding or acknowledging the other person, or even repeating what the other has said—aren’t as effective as we may think.

Here are a few ways to become a more effective listener:

Ask questions—while sitting in silence allows the other person to talk, it doesn’t always communicate that they’re being heard. Asking questions shows both interest and comprehension in what the other person is discussing. Likewise this allows for the dynamic of listening to understand rather than listening simply to respond.

Be a cooperative partner—research indicates that the most successful conversations are those where the individuals view one another as partners, meaning neither person gets defensive about comments made by the other. When we are partners in a conversation, we work together, we care for one another, and we are certain that our responses are solution focused (rather than derogatory, competitive, or distracting from the topic at hand).

Offer reflections—A good listener keeps the conversation going by gently offering reflections that open up new lines of inquiry. Complaints often occur when someone feels as though the other just “jumped in and try to solve the problem.” Good listening, however, requires that the suggestions/solutions are not the end of the conversation, they are a support to the conversation.

To learn more tips and techniques for effective communication, visit us online at CatholicCounselors.com

40 Days to a Better Marriage Tip of the Day, Wed. 3/8–Cultivate a Spirit of Understanding

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Couples need to make a million decisions every day.  Most decisions can be made fairly easily, but some decisions require more thought and reflection, especially when husbands and wives don’t see eye-to-eye.  In those times, it can be easy to try to push through the disagreement, to force a conclusion before you really understand where each other is coming from.  But decisions made this way rarely work.  When one spouse feels shut down, it tends to cultivate resentment at best or causes that spouse to undermine the solution at worst, creating a spirit of mutual hostility and distrust.

Today, cultivate a spirit of understanding.  Go out of your way to communicate that your spouse is more important than your agenda.  Before you push your plan or try to press for a decision, take the time to ask questions that help you really understand where your spouse is coming from.  Don’t criticize what they say.  Don’t try to talk them out of it.  Ask questions to help you truly understand what your mate wants and why.  Then, and only then, can you ask your mate to help you think of ways you could address their concerns while considering yours as well.  Chances are, your generosity and commitment to understanding will be rewarded in kind.

Here’s a great reflection by theologian, Romano Guardini, on the virtue of understanding

——For the next 40 days, M2L will offer a tip-a-day for improving your marriage. For more help creating an exceptional marriage, contact the Pastoral Solutions Institute to learn more about Catholic tele-counseling services. 740-266-6461.  And Check out more great marriage-building ideas in For Better…FOREVER!  A Catholic Guide to Lifelong Marriage.