“I Can’t Believe You Said That!”  How To Respond When Words Hurt

Sharp words can cut deep. Sometimes when others say hurtful things to us, we can feel so hurt or be so caught off guard in the moment that we don’t know how to respond. Why are words so powerful and how do we respond effectively in these difficult moments?

The Theology of The Body reminds us of the power of words by pointing us back to Genesis and how God created the world. Specifically, God spoke the world into being. Words have creative power, and God shares that power with us in the hopes that we will use it to build each other up and be co-creators with him as we work to cooperate with his grace and encourage each other to be the whole, healed, godly, grace-filled people we were created to be. But we can also use those words to destroy each other and we often do.

As Christians, we are called to use words carefully; to have a well-trained tongue. That involves both making sure we are using words to build others up and setting appropriate boundaries when someone we are in relationship with is using words destructively. Good boundaries begin trying to explain what are and what aren’t healthy ways to engage you. But if that fails, setting good boundaries means trimming back the relationship to the point where you can still feel safe if the other person is going to continue to act as they have been. Sometimes figuring out what that looks like can be difficult, and we need to seek to figure out what that looks like in practice. But as long as our goal is to work for our good, the other person’s good, and the good of our relationships, it is never wrong to set a boundary to encourage healthier and holier interactions.

Although setting boundaries is healthy, it can certainly be difficult. Here are a few practical steps to setting effective boundaries:

1.  Be Confident And Be Clear–No one ever deserves to be spoken to disrespectfully or hurtfully. Even if the other person accuses you of doing something that they found hurtful or offensive, no matter what you may or may not have said or done, you don’t deserve to be spoken to cruelly or disrespectfully. Be clear about this and be confident in your right to insist that, while you are willing to listen to anything the other person wants to say, you cannot listen to anything that is said in a cruel or hurtful manner. Being clear about this doesn’t only benefit you, it benefits the other person and your ability to address whatever the problem might be. If there is a problem that needs to be discussed, it deserves to be discussed respectfully and effectively. Be confident and clear about the need to insist that “respect is the price of admission” to any conversation a person may want to have with you.

2.  Use Do-Over’s--If you feel attacked in a conversation, resist the temptation to just lash out or shut the conversation down completely. Instead, assume that, given the chance, the other person will be able to say what they are trying to say respectfully.  Give them that chance by asking for a do-over. Say something like, “I’m feeling really attacked right now. I want to hear what you’re trying to say, but I need you to be less aggressive about it. Tell me again what you’re trying to say.” Often, when we hold up a mirror like this, the other person will appreciate the opportunity to see how they are coming across and adjust their behavior. Do-overs allow you to reset the conversation and move forward in a more respectful and productive way.

3. Don’t Feed the Troll–If someone is saying cruel or disrespectful things to you, don’t defend yourself. Don’t try to talk them out of it. Don’t argue back. Any attempt to argue someone out of their unkind view of you will inevitably backfire as the conversation will begin going in circles with new accusations being hurled and as the previous defenses are overcome. The best thing to do in this situation? Don’t feed the troll. As before, stop the conversation and give the person as chance to do a do-over. If that fails, simply say, “I’m really sorry you feel that way. I hope you can get past it. If there’s something you’d like to talk through when you’re feeling a little less angry I’m happy to hear whatever you have to say, but I can’t talk about this with you this way.” Then be done. If you have to say anything, simply repeat that formula, “I’m sorry you feel that way. I hope you can get past it. I’d love to talk to you when you’re in a different place, but I can’t do it like this.” Trolls don’t like to eat broken records. If that’s all you serve them, they’ll look for other places to feed.

Explore more resources for setting healthy boundaries at CatholicCounselors.com

 

Quick Links and Resources:

God Help Me! These People Are Driving Me Nuts!

Having Meaningful (Sometimes Difficult) Conversations With Your Adult Sons & Daughters

How to Heal Your Marriage & Nurture Lasting Love

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