5 Common Blocks to Real Forgiveness (and How to Overcome Them)

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A major new study confirms that forgiveness is good for your mental health.

That’s not exactly a shocker for Christians, who have been hearing about the spiritual benefits of forgiveness from Scripture and the saints for two thousand years. But before we yawn and move on, consider how those spiritual benefits cascade into every aspect of our lives.

Led by researchers at Harvard and published in ​npj Mental Health Research, the study tracked more than 200,000 people in 23 countries and found that the real benefits come not from isolated acts of forgiveness, but from what researchers call “dispositional forgivingness” — forgiveness practiced as a habitual way of moving through life. People who forgive that way tend to report meaningfully better well-being across a range of measures, especially in psychological health: happiness, sense of meaning, and reduced depression.

Okay, so just like Jesus said, forgiveness is the way to go. Most Christians get that. Where we run into problems, though, is actually forgiving…much less making forgiveness a life habit.

When we run into roadblocks, how do we overcome them to find real forgiveness?

Forgiveness Roadblocks…and How to Overcome Them

Rachael Isaac is a pastoral counselor at the Pastoral Solutions Institute who regularly helps clients work through their difficulty forgiving others. She identifies five common roadblocks that often get in the way…and the strategies that help people overcome them.

1. When You Believe Forgiving Means Forgetting

By far the most common roadblock to forgiveness, she says, is the widespread belief that forgiveness means moving on as if nothing happened.

“A lot of people think that forgiving someone means forgetting everything that they did — being in a relationship and acting like everything’s fine,” she says.

But there’s a real difference between forgiveness and reconciliation. Forgiveness, she says, “doesn’t mean that I’m forgetting everything that they did and I’m relinquishing all of my boundaries and we’re in relationship again. But it does mean I’m not allowing the hurt, the anger, the resentment to dictate my choices anymore.”

In other words, forgiveness is not the same thing as reconciliation. Forgiveness is about getting to a place where you can genuinely wish the other person well — even when you don’t feel like it. Reconciliation, on the other hand, means that the person who hurt you has done the work necessary to be safe around and build a relationship with.

We’ve covered the difference between forgiveness and reconciliation before; you can learn more in our blog archives.

2. When you feel like you need their permission

One of the most subtle and persistent blocks Isaac encounters is what she describes as a felt need for permission — specifically, the sense that you need something from the person who hurt you before you can forgive them. That “something” might be remorse, an apology, or a change of behavior.

“It comes from this place of powerlessness — like, I don’t feel like I have the power to do this on my own,” Isaac says. “I need permission from this other person.”

But when we delay forgiveness until the other person says the right thing or shows the right remorse, we’re really empowering them to control our interior life.

“I’m basing my choices for myself off of my resentment or anger or hurt,” Isaac explains. “I’m letting that other person decide for me rather than me deciding for myself.”

The path forward is recognizing that forgiveness is a choice that belongs entirely to you. Waiting for their “permission” makes you a hostage, emotionally yanked one way or another by the other person’s behavior. Forgiveness, on the other hand, frees you from the emotional control of the other person.

3. When anger feels like you’re doing something

A second block is the unconscious belief that holding on to resentment and anger is getting you somewhere.

“We hold onto anger and resentment because it feels like we’re punishing the other person,” Isaac says. “But really, we’re just punishing ourselves.” Even if the other person is aware of your anger, it almost certainly doesn’t affect them as much as it does you.

And the effect it has on you isn’t good. The Harvard study cited above found that unforgiveness results in higher rates of depression, anxiety, and the negative physical effects of a sustained stress response.

Isaac’s practical tool for cutting through this is a simple self-check: “Is this helping me, or is this hurting me?”

For people who still have difficulty letting go of anger and resentment, she sometimes recommends a “poison pen” exercise — writing a letter to the person who hurt you, saying everything you would want to say, and then destroying it.

“It allows you to process your thoughts and open the drain a little bit on the anger and resentment that’s building up,” she says.

4. When forgiveness feels like surrender

Perhaps the most widespread misunderstanding Isaac encounters is the belief that to forgive is to forget — to lower your guard, drop your limits, and silently signal that what happened was somehow acceptable.

It isn’t. And God himself doesn’t model it that way.

“God doesn’t call us to forgive and forget,” she says. “Yes, he calls us to forgiveness — but so that we get unstuck and can move towards meaningfulness and intimacy and virtue.”

This circles back to our earlier discussion of the difference between forgiveness and reconciliation. Forgiveness is about freeing yourself from your desire to hurt the person who hurt you. That desire for retribution is replaced by a desire for the other person’s well-being.

But here’s the key: wanting the other person to be well doesn’t mean letting them off the hook. Instead, it means helping them, when possible, to take accountability for their actions. That’s the only way they will find healing and wholeness.

5. When the hurt keeps happening

In Matthew 18:21-22, Jesus tells Peter to forgive others not just seven times, but “seventy times seven” (or seventy-seven times, depending on the translation).

This can be misinterpreted, though. Jesus isn’t asking us to give the other person permission to keep hurting us over and over. Remember, forgiveness only requires us to let go of our impulse to hurt the other person back.

“Forgiveness is not wishing that person ill,” Isaac says. “But I’m also not going to let you keep treating me that way.”

That might mean requiring certain conditions for the relationship to continue, significantly reducing contact, or in some cases ending the relationship altogether.

These actions could be retaliatory if your reason for taking them is to punish or hurt the other person. But healthy boundaries are sometimes necessary not only for your own well-being but for the other person’s as well. Placing limits on a relationship in order to prevent the other person from sinning against you is entirely consistent with forgiveness.

Isaac recalls working with a client whose husband was so persistently and intentionally harmful that no amount of good faith or effort on her part could change the dynamic.

“You can’t do anything with that, because he’s not willing to do the work it takes to be in a healthy relationship,” she says. “It’s not on her for walking away from that situation. That’s on him.”

Through all of it, Isaac encourages clients to bring God into the ongoing work of forgiveness — actively, not passively. She suggests praying along these lines: “Lord, what’s going to give me clarity? What’s going to help me move towards the healing that you want for me?”

Getting unstuck

Isaac’s clinical experience backs up the findings of the Harvard research on the benefits of forgiveness. When her clients stop giving resentment power over their choices, she says, real change tends to follow.

“Forgiveness opens that door to healthier relationship,” she says. “Forgiving and saying I’m not going to let this person have power over me and my actions definitely leads towards increased mental health.”

For more help working through the practical and spiritual dimensions of forgiveness, check out Dr. Greg Popcak’s God Help Me! These People Are Driving Me Nuts! and Rachael Isaac’s digital journal Not Me First, But Me Too — a simple system for honoring your own needs without guilt. And for one-on-one support, reach out to Rachael Isaac or another pastoral counselor at CatholicCounselors.com.

The Three Essential Steps of Real Reconciliation

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It was bad enough that Julie’s mother-in-law and sisters-in-law disrupted her wedding reception so horrendously that the family had to ask them to leave. But even worse, her mother-in-law kept her distance from Julie and her kids for eleven years. When she finally reached out, her “apology” was brief and breezy: “I’m sorry for everything — let’s just move forward.”

“That’s not a sincere apology to me,” Julie told Dr. Greg and Lisa Popcak during a recent episode of their More2Life radio show. Meanwhile, her husband felt caught in the middle, and the wound from that wedding day had never really closed.

Lisa Popcak could empathize with Julie’s situation. “One of the things that’s really difficult is when you feel that the Lord is asking you to get yourself in right order about forgiving someone, about fixing a relationship, and they don’t want to or they don’t have the insight to, then how do you handle it?” she said during the show opener. “How do you work through that with God? I know that had been a process for me. I’m in a really good place with it, but it was a walk that I had to walk with Jesus to get there.”

In last week’s post, the Popcaks explained the difference between forgiveness and reconciliation. This time, the Popcaks are going to help us understand what constitutes a genuine, sincere apology that opens the door to reconciliation. It’s a skill that’s useful whether you’re on the receiving end like Julie or you need to apologize for something yourself.

The Road to Reconciliation

Previously, the Popcaks explained the important difference between forgiveness and reconciliation. Forgiveness, they explained, is something one person can do alone — it’s the decision to surrender the desire to hurt someone for having hurt you. Even better, it is about getting to a place where you are able to want the offending person’s well-being.

Reconciliation, on the other hand, is about doing the work needed to repair and restore the relationship — and that requires more than two words (“I’m sorry”) and a change of subject.

When Dr. Greg helped Julie think through what she needed from her mother-in-law, he laid out three components that every meaningful apology requires.

First, a display of empathy. Somehow, the person who committed the offense needs to show that they understand how much they have hurt the other person. 

Second, a display of integrity. “In other words, ‘You had a right to expect more from me,’” Dr. Popcak explained. “It wasn’t just that you have too thin a skin, or you don’t have a sense of humor, or you just have too high expectations. It’s: You’re right, I was wrong. You had a right to expect more from me, and I blew it, and I’m sorry.”

Third, the offending person needs to offer to fix the harm they caused. This might involve making a concrete proposal about what they want to do to make things right, or it might involve asking the other person what would make it right for them.

“The person who committed the offense has to be willing to listen to what we need them to do to heal the wound they caused,” Lisa said. “Asking them to listen to your needs and to do the work necessary to meet them is not refusing to forgive them. It is what authentic forgiveness and healing requires.”

Julie’s mother-in-law was missing all three things in her apology to Julie; she had offered the form of an apology without any of its substance.

“When a person isn’t capable of doing those three things as part of an apology, that means that they’re not really accepting responsibility, and you can’t trust them to not do it again,” Dr. Popcak explained.

Reconciliation Requires Hard Work from Both People

The work of achieving reconciliation isn’t only the responsibility of the person who caused the offense, though. When we set healthy boundaries with people who have hurt us, our Christian faith requires that we also provide them with a clear way forward.

In Julie’s case, the Popcaks’ advice was to sit down and talk with her husband about what that way forward would look like for his mother. “Talk together about, ‘What would we need to see from your mom to relax this boundary and to know that she’s safe to be around us and our kids?’” That sense of safety includes emotional, not just physical, safety.

This not only helps the offending person know what they need to do to restore the relationship; it also helps the person who has been hurt to objectively evaluate whether that work has been done.

“You can ask yourself, ‘Well, has she done the things that we asked her to do to let those boundaries down?’” Dr. Popcak said. “And you can answer yes or no. And then you make your decision based on an objective criteria, not just how you feel about it.”

The Three Steps of a Real Apology

If someone hasn’t accepted your apology — or you sense that what you’ve offered hasn’t truly landed — here are three ways to move toward the kind of accountability that actually opens doors.

  1. Name the specific harm you caused. Vague apologies (“I’m sorry for everything”) signal that you haven’t really reckoned with what happened. Before you approach someone, ask yourself: Can I name exactly what I did wrong? Can I describe how it hurt them? If not, more reflection is needed first.
  2. Accept what they need without arguing about it. Once you’ve acknowledged the harm, the other person’s response belongs to them. They may need more time than you’d like. They may not be ready to reconcile at all. Accepting that without pressure or manipulation is itself an act of love.
  3. Work out a clear path forward. When the other person is ready to reconcile, work with them to name exactly what needs to happen to repair the harm you caused in the relationship.

Then it’s all about following through. The first three steps are the key that opens the door that has closed between you and the other person; this key allows the possibility of reconciliation. But it is consistent, changed behavior over time that makes it real.

Let God’s Grace In

Knowing these basic elements of real reconciliation provides a road map forward. Of course, when the wounds cut deep, moving through these steps can still be very difficult on both sides. Prayer, Lisa said, is essential to help us do what we can’t otherwise do on our own.

“Involving the Holy Spirit in this really matters,” Lisa said. ”We can’t white-knuckle our way through forgiveness or even come up with a plan without the grace of the Holy Spirit being invited into the situation.”

Real reconciliation can’t be forced or rushed. It grows from genuine accountability, patience, and grace.

“Asking for and receiving forgiveness,” Dr. Greg said, “is just the first step on the road back from hurts.”

If you need extra help with the challenges of giving and receiving forgiveness, reach out to the pastoral counselors at CatholicCounselors.com.

Forgiveness Doesn’t Always Mean Reconciliation

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Kara hadn’t had contact with her abusive father for years — an intentional decision she felt was necessary for her safety and healing.

Recently, though, her father reached out, asking to reconnect.

“I’m honestly afraid to let him back into my life,” she wrote in a note to the More2Life radio show hosted by Dr. Greg and Lisa Popcak. “I don’t trust him, and I worry about exposing my children to someone who hurt me so deeply.

“When I told him no, he accused me of being unforgiving and unchristian. That really shook me. I believe in forgiveness, but I don’t know if forgiveness means putting myself or my family back in harm’s way. How do I forgive without pretending the past didn’t happen, and how do I honor God without ignoring my own boundaries?”

Kara isn’t alone in her dilemma; many faithful Christians face situations like hers: An ex-spouse who caused serious harm pushes for restored contact. A family member who has never acknowledged the damage they caused demands to be welcomed back in. Remembering Jesus’ command to forgive (even repeatedly), some people may feel pressured to restore a harmful relationship — or, alternatively, might feel guilty for saying “no.”

The key to situations like this, the Popcaks said, is to understand the difference between forgiveness and reconciliation.

Forgiveness vs. Reconciliation

As Christians, we are called to lean into God’s abundant mercy and forgiveness, and then share that same mercy and forgiveness with one another, Dr. Popcak explained.

“But it’s important to understand what that really means,” Lisa Popcak added. “Forgiveness does not require us to pretend that an offense never happened or that things are better than they actually are.”

Instead, forgiveness means wanting to give up the desire to hurt somebody for having hurt you, Dr. Popcak said. It means getting to the place where you can genuinely wish the other person well — even when you don’t feel like it.

Reconciliation is a different matter entirely.

“Reconciliation means that the person who hurt you has done the work necessary to be safe to be around and build a relationship with,” Dr. Popcak explained.

Forgiveness is something you can give unilaterally, in your own heart, regardless of what the other person does. Reconciliation requires something from both sides — most importantly, genuine accountability from the one who caused the harm.

Kara had forgiven her father. That didn’t mean she was obligated to hand him access to her family.

Dr. Popcak pointed to something telling in Kara’s situation: her father’s response when she said no.

“If he was safe to be around, his response would have been, ‘I totally get that, and it breaks my heart that you feel that way, and I hope that someday you might feel differently, but I respect your boundary and I understand where you’re coming from based on the way that I’ve hurt you,'” Dr. Popcak said. “His calling you unchristian and unforgiving and trying to manipulate you into having a relationship speaks to how unsafe he still is.”

Maintaining the safe boundary with her father may have felt uncomfortable for Kara. However, as the Popcaks pointed out, that decision was actually a loving response to the situation.

For one thing, keeping her father at a distance until he is able to handle the relationship safely and responsibly is charitable toward him because it helps him avoid a near occasion of sin — a situation that predictably brings out the worst in us. For example, an alcoholic doesn’t put himself in a bar, and someone who loves an alcoholic doesn’t invite him into one either.

And as Lisa pointed out, Kara’s decision to keep a safe boundary between her father and her children was both appropriate and also a very real expression of love.

Sometimes working for the good of the other makes us feel uncomfortable. But in the end, the true measure of love isn’t how it makes us feel, but whether it truly seeks the best outcome for the other, and all involved — in this case, safety for herself and her kids, and real healing for her father.

Are We Ready to Reconcile? 3 Questions to Ask

If someone from your past is pushing for restored contact, the Popcaks’ framework suggests three honest questions worth sitting with before you respond.

1. Have they acknowledged the harm they caused?

Not a vague “I’m sorry if you were hurt” — but a clear, specific acknowledgment of what they did and how it affected you. A person who cannot name their offense is not in a position to repair it. Accountability is the foundation of reconciliation, and without it, the same patterns are likely to repeat.

2. How did they respond when you said no?

This is often the clearest signal available. A person who responds to your limits with guilt-tripping, pressure, or spiritual manipulation is showing you exactly where they still are. Let the response speak for itself.

3. Are you both strong enough?

Reconciliation isn’t just about whether you can handle it. Inviting someone into a situation they’re not equipped to handle isn’t mercy — it’s setting everyone up to fail.

Even a Closed Door Can Have a Key

As the Popcaks frequently remind, setting and maintaining healthy boundaries does not necessarily mean cutting off all possibility of a relationship. A healthy boundary is like a door that needs to be closed when a situation is not safe or healthy.

But at the same time, you are closing the door on that part of your relationship, you can also give the other person a key, a set of conditions that need to be met before true reconciliation is possible.

Dr. Popcak offered Kara a possible response to her father. Notice how it maintains a healthy boundary while also providing a key that her father can use, if he chooses: “The fact that rather than hearing what I was trying to say to you and responding with sensitivity, you tried to manipulate me and push your way into my life — that says to me that nothing’s changed,” Dr. Popcak suggested. “Until you can really accept responsibility for what you did and acknowledge the pain you’ve caused, it wouldn’t make sense for me to have you in my life. I will continue to pray for you, and I hope that someday you can hear this.”

That is a statement of genuine forgiveness. It wishes the other person healing. It provides the  key to a restored relationship. And it holds a clear line — not out of bitterness, but out of honesty about where things actually stand.

For more help thinking through a difficult relationship, check out Dr. Greg Popcak’s book God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People. And for one-on-one support, reach out to a pastoral counselor at CatholicCounselors.com.

Nice Isn’t Enough: Why Fawning Enables Bad Behavior

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For two decades, Kelly and her family have tiptoed around her sister’s difficult personality and inconsiderate behavior, hoping to avoid setting her off. Eventually, the family began holding get-togethers without telling her.

“I feel so bad because I know she notices,” Kelly shared during a recent episode of More2Life with Dr. Greg and Lisa Popcak. “But she has literally ruined holidays and family parties with her behavior.”

Her question for the Popcaks: Was it okay to keep excluding her difficult sister, or was there a better approach?

Many of us find ourselves in similar positions, whether it is with a sibling, a spouse, or even a child who has “big feelings” that seem to dictate the climate of the entire home. We tell ourselves that by being “nice,” we are being Christian. After all, isn’t one of the spiritual works of mercy bearing wrongs patiently?

But according to the Popcaks, this approach isn’t just ineffective—it’s actually making things worse.

The Fawning Response

You’ve probably heard of fight, flight, or freeze—the brain’s automatic responses to perceived threats. But there’s a fourth response that often masquerades as kindness: fawning.

“When we fawn, what we do is we placate people because we’re afraid of getting in trouble,” Dr. Popcak said. “There are a lot of people who, when we feel threatened, fawn. We say what we feel like we need to say to get the other person to just leave us alone or not rile them up.”

But that tiptoeing, that strategic niceness, that careful management of a difficult person’s emotions—it’s not love, but fear wearing love’s clothing. Fawning doesn’t just enable bad behavior—it actively feeds it.

“The more that difficult person is fawned over, the more they feel empowered, the more they feel like they’re being given permission to be their worst selves,” Lisa Popcak explained. “Fawning…actually makes matters worse for us and for them and their own souls.”

Practicing Fortitude in the Service of Love

This is where Catholic teaching offers clarity, Lisa Popcak said. When we’re in relationship with someone, we’re called to work for three goods simultaneously: our own good, the good of the relationship, and the good of the other person. Enabling someone’s worst behavior serves none of these.

In his book, Love and Responsibility, St. John Paul II offers a different vision. Christians aren’t called to mere niceness, but to authentic love, which means challenging every person, ourselves included, to become their best self.

“More than simply being nice, Christians are really called to exhibit fortitude in the service of love,” Dr. Popcak said. This means “being willing to lovingly address issues that other people might rather ignore, to insist that problems be handled even when it’s uncomfortable, and to persistently but kindly call each other to behave in a manner that reflects our dignity as sons and daughters of God.”

This requires reframing the way we think about interacting with the difficult person, Lisa Popcak said: “This means shifting our mindset from ‘how can I get through this situation without making a fuss or ruffling feathers or causing problems’ to prayerfully asking, ‘Lord, teach me to address this situation in a way that’s charitable, loving, and effective.’ ”

3 Ways to Move from Fawning to Fortitude

The next time you catch yourself fawning in order to avoid an uncomfortable confrontation, keep these tips in mind.

1. Set clear expectations with consequences

Loving someone doesn’t mean tolerating everything they do. When someone’s behavior is consistently hurtful, genuine charity requires honesty.

As Dr. Popcak puts it, you can say something like: “I love you, but you can’t speak to us this way. When you’re ready to calm down and speak to us appropriately, you can come back and we’ll hear what you have to say.”

This isn’t harsh—it’s the same boundary you’d set with a child who was speaking inappropriately. It treats the person as capable of better, which is far more respectful than tiptoeing around them.

2. Use the ‘broken record’ technique

When someone responds to your boundary with defensiveness or escalation, don’t take the bait. Dr. Popcak recommends a simple, repeatable response: “I understand that you’re upset. I’m sorry you feel that way. I’d be happy to talk to you about it if you’re able to be respectful with me. But until you can get to that place, I can’t have this conversation with you.”

Repeat as needed.

3. Limit contact to situations the person can handle

Sometimes the most loving thing you can do is not invite someone into situations they consistently fail at. This isn’t punishment—it’s protecting them a near occasion of sin.

Dr. Popcak suggested saying something like: “If I invite you into this situation, you’re going to lose it…and people are going to think less of you. It’s going to bring out the worst in you. It’s going to bring out the worst in me. So I don’t want to set us up to fail.”

This approach requires first communicating clearly what would need to change for fuller inclusion—and accepting when someone exercises their God-given free will to take another path.

Cast Out Fear, Embrace Freedom

Remember Kelly, the woman whose family no longer invited her difficult sister to family gatherings?

Greg and Lisa Popcak advised Kelly that her current approach of excluding her sister without clear communication was actually a form of fawning. Instead, they suggested that Kelly clearly communicate that while she desires a relationship with her sister, that can’t happen as long as she persists in her hurtful and disrespectful behaviors at family gatherings. Following up with clearly communicated expectations of what needs to change for the relationship to work leaves the door open to restoring the relationship, while shifting the choice of whether to participate in family gatherings to the sister.

This is true charity, a love that aims to liberate both parties from hurt and harm.

“This is another example of how perfect love casts out fear,” Dr. Popcak said. “God is calling us to a place where we can step out of that fear and that fawning response to act in genuine love, where we can be our best selves and lovingly challenge the people around us to be their best, too.”

For a deeper dive into this topic, check out Dr. Popcak’s book, God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People. And for more personalized help developing the confidence and skills to handle difficult relationships with both charity and effectiveness, reach out to the pastoral counselors at CatholicCounselors.com.

When “Fixing” Loved Ones Doesn’t Work, What Next?

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Even professional counselors miss the mark sometimes. For Dr. Greg Popcak, that moment came a few decades ago. After several conversations with a friend who was going through a rough time, his friend finally said, “Greg, you’re making me feel like a project.”

Dr. Popcak thought he was doing everything right: listening carefully, identifying the issues, walking his friend through solutions. But his friend’s words hit home, helping him realize that he had made his friend’s problem the focus of their relationship rather than seeing him as a person, a beloved child of God.

“My intentions were good but, there you go,” Dr. Popcak said on a recent episode of the More2Life radio show. “And I think it happens to all of us where we want to be there for another person, but sometimes the way we’re choosing to be there for them just isn’t landing the way we thought it would.”

If you’ve ever tried to help someone you care about only to watch them push you away, shut down, or accuse you of meddling—well, you’re not the only one. Maybe they deny there’s even a problem. Maybe they listen but never change. Or maybe your efforts to help are keeping you up at night.

Whatever the case might be, when helping hurts more than heals, something needs to change. Here are four principles to follow so that your desire to help produces good fruit for both you and your loved one.

1. Prioritize the Person Over the Problem

As Dr. Popcak learned when he was trying to help his friend, when we make someone’s problem the center of our relationship with them, we’re no longer in communion with them. Instead, we’ve reduced them to a puzzle we need to solve, a broken thing we need to fix. That’s not love—that’s control dressed up in compassionate clothing.

The Theology of the Body helps here. As St. John Paul II wrote in his book Love and Responsibility, loving someone means more than doing nice things for them. It means working for their ultimate good, really helping them become the person God made them to be. Everything we say and do should bring out the best in others.

“As my friend reminded me, people aren’t projects, right?” Dr. Greg said. “They’re not fixer-uppers waiting for our renovation plan. And when we treat them that way, even accidentally, we do stop seeing them as persons. True love respects the other person’s freedom and dignity.”

2. Is your relationship deep enough?

One of the core principles the Popcaks emphasize is this: “The relationship has to be deep enough to contain the conversation you want to have.”

“If your relationship is relatively superficial and you’re just talking about current events or what he did this past week, you’re not going to have those deeper discussions about his goals, his life choices, faith, values, those kind of things,” Dr. Greg explained.

The solution isn’t to force deeper conversations. It’s to deepen the relationship first. This means:

  •       spending time together without an agenda
  •       showing up consistently
  •       demonstrating through your actions that you value them as a person

A caller named Valerie shared how she did this with her adult son. Rather than lecturing him about his choices, she focused on practical acts of love. Specifically, she brought him food, cooked for him, or took him out to eat. Those meals became opportunities for real connection.

3. Ask God what he wants from you in this situation

A common pitfall for people of faith, Lisa Popcak said, is rushing into a situation because God has appointed us to help.

While it’s true that God wants us to help those who are struggling, how we do that matters. When we want to help someone—whether it’s a toddler, a friend, or an adult child—it’s important to pause to pray and ponder.

Not every person God brings into your life is someone you’re meant to fix, the Popcaks noted. Sometimes God wants you to simply love them; other times, you’re meant to pray, or to be a good listener. And sometimes you’re meant to let them face the natural consequences of their choices without rescuing them.

Lisa compared our tendency to jump into “helper mode” with St. Francis of Assisi’s initial response when God told him to rebuild his church. Francis started literally rebuilding stone churches, picking up rocks and mortar.

“And God’s like, ‘That’s not what I meant,’” she said. “I need you to rebuild the church with the way I’m teaching you to live and how you’re supposed to reach out to people.”

Before you decide how to help, pause and pray. Ask God what he’s inviting you to do in this situation. What does this person actually need from you? The answer might be very different from what you assume they need.

4. Focus on producing good fruit, not on feeling helpful

Here’s a hard truth: if your efforts aren’t producing good fruit in the other person’s life, you’re not actually helping—no matter how much energy you’re pouring into the situation. Real helpfulness is measured by results, not by effort or intention.

“Sometimes we think being helpful means doing something, right? Fixing problems, giving advice, stepping in,” Dr. Popcak said. “And we tend to tell ourselves that we’re being helpful even when our efforts aren’t producing good fruit.”

In other words, we measure our helpfulness by our intentions rather than by the actual results, focusing on what makes us feel like good helpers instead of what actually serves the other person’s growth.

This requires brutal honesty with ourselves. Are you spending hours worrying about someone but never actually talking to them? Are you giving the same advice over and over while they ignore it? Are you enabling destructive behavior by constantly rescuing them from consequences?

Connect, Show Up, and Trust God

If you’re exhausted from trying to help someone who won’t be helped, or if you’re wondering whether you are actually helping, take a breath: step back and ask God what he’s actually calling you to do in this relationship. Build connection before offering correction, show up consistently without an agenda, and trust that God loves this person even more than you do.

For more advice about helping adult children, consider reading Having Meaningful (Sometimes Difficult) Conversations with Your Adult Sons & Daughters by Dr. Greg and Lisa Popcak. And for more one-on-one guidance on supporting the people you love while maintaining your own peace, reach out to the pastoral counselors at CatholicCounselors.com.

How to Defuse Conflict by Asking the Right Questions

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Conflict is inevitable, but hurtful conflict is not. As Dr. Greg Popcak explains in God Help Me! These People Are Driving Me Nuts!, there are ways to handle conflict effectively—and compassionately.

If you read our last post on this topic, then you probably already know the first step in compassionate conflict resolution. Instead of writing someone off as toxic or irrational, ask, “What are they really trying to do?” That small act of curiosity can be a powerful way to break the cycle of conflict and begin to understand difficult people in your life.

But what if the answer isn’t obvious? What if someone’s behavior is hurtful, irrational, or even aggressive—and you genuinely can’t figure out what they’re hoping to accomplish?

In God Help Me! These People Are Driving Me Nuts!, Dr. Popcak offers two ways of uncovering the hidden, often positive intention behind someone’s obnoxious behavior—tools that can transform frustration into empathy, opening the door to healing.

The Direct Approach: Just Ask

The first approach is pretty simple: if you want to know why someone is acting a certain way, try asking them.

But in practice, most of us don’t ask—we accuse. Think about the last time someone rubbed you the wrong way. Your internal dialogue probably sounded something like:

  •  “Why are you always such a jerk?”
  •  “I can’t believe you said that to me!”
  •  “What is wrong with you?”

These reactions are natural—but not helpful. They shut down the possibility of connection and push the other person into a defensive crouch.

Instead, Dr. Popcak suggests a three-part clarifying question:

  1. Describe the behavior factually. Say what happened without judgment or exaggeration. For example:
     “When you slammed the door…”
  2. Share how it affected you. Let them know what you felt or how you interpreted the behavior:
     “…I felt like you were angry that I asked for your help.”
  3. Give the benefit of the doubt—and ask. This is the turning point:
     “…but I don’t think that’s what you meant to do. Can you tell me what was really going on?”

This kind of question is disarming because it’s respectful and assumes good intent—even when the behavior is hard to take. It’s a firm but gentle way of saying, “This didn’t sit right with me, but I’m willing to believe there’s more to the story.”

The Indirect Approach: Follow the Money

Of course, not everyone can clearly articulate what they’re trying to accomplish. Some people lack the self-awareness to explain their motives. Others—children, teens, emotionally immature adults—may not even recognize them. That’s where the indirect approach comes in.

Dr. Popcak calls it “following the money.” In other words, observe what benefit a person gains from their behavior. If that’s not obvious, look at what happens immediately afterward.

For example:

  • A child throws a tantrum. The goal might not be to get a toy—it could be a bid for attention, closeness, or even space.
  • A teen keeps getting grounded. Maybe that’s their way of avoiding risky social situations while saving face with peers—or a cry for more time with distracted parents.
  • A boss who yells might be trying—ineffectively—to inspire urgency and motivation.

Dr. Popcak shares how one of his clients, Anna, worked for a doctor known for his temper. His shouting stressed out the staff, but Popcak helped Anna recognize that the doctor’s real goal was to get people to respond quickly and correctly. Instead of reacting with fear, Anna calmly said, “Doctor, I’d be happy to help you, but I’d appreciate it if you’d ask me respectfully. ‘Please’ usually works.” To her surprise, he listened—and their relationship began to shift.

By recognizing the intention, Anna was able to respond not to the outburst but to the need behind it—and offer a healthier alternative.

When You See the Intention, You Can Make a Change

Once you’ve identified the underlying motive—whether through a clarifying question or by “following the money”—you’re in a better position to create change. In the book, Popcak introduces the P-E-A-C-E process, which are five steps for transforming toxic interactions into more respectful, healing relationships.

We’ll explore that process more fully in a future post, but the first step is always the same: stop treating the other person like an enemy, and start treating them like a fellow struggler—someone who, like you, is doing their best to get their needs met, even if they’re doing it badly.

Conflict Is a Doorway

It takes courage to stop reacting and start listening. But when we learn to ask better questions and seek deeper understanding, conflict can become a doorway—not to defeat, but to healing.

As Dr. Popcak writes, “The person is never the problem. The problem is the problem.” Learning to see the difference is what love looks like in the real world.

For more practical tools like the P-E-A-C-E process and real-life stories of transformation, pick up a copy of God Help Me! These People Are Driving Me Nuts! by Dr. Greg Popcak. Or, if you’re looking for personalized support, connect with a pastoral counselor at CatholicCounselors.com.