How to De-Escalate Conflict: Six Expert Tips

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Few people have had as much opportunity to practice the art of de-escalating tense situations as Ron LaGro, LSW, a pastoral counselor with the Pastoral Solutions Institute.

In the years since he graduated from Franciscan University at Steubenville, he has worked with homeless men in Chicago and New York, developmentally disabled foster youth with aggression issues, patients with schizophrenia both in a psychiatric hospital and in the community, and children in the child protective system in South Bend, Indiana. In fact, he has even led de-escalation training sessions.

Sooner or later, everyone finds themselves engaged with someone who has “lost it” (or is on their way to losing it)—a cranky toddler, maybe, or an angry customer. Then there’s that sibling or co-worker who is always poking at you, trying to get you riled up.

In those situations, LaGro is the guy to know. He recently explained how anyone can de-escalate conflict and restore peace in heated moments.

1. Know Your Own Triggers

Some of the most important de-escalation work needs to happen long before you find yourself in a tense situation, LaGro says.

“A big part of de-escalation is recognizing our own triggers,” he explained. “If we don’t understand what sets us off, we won’t be able to stay calm when someone else is losing control.”

Before stepping into a difficult situation, take stock of your own emotional vulnerabilities. What comments or behaviors make you defensive? What wounds from your past might flare up in an argument? Understanding these triggers ahead of time allows us to respond with grace rather than reactivity. Regular prayer practices—such as the daily examen, meditation, or the sacrament of reconciliation—can help bring deeper self-awareness and peace.

LaGro shared an example of working with a client who frequently hurled personal insults at him.

“He would just take shots at me, trying to get a reaction,” he recalled. “But because I was already at peace with those things, I wasn’t thrown off balance.”

Being self-aware doesn’t mean ignoring hurtful words; it means preparing ourselves so that we don’t react emotionally in a way that escalates the conflict. Instead, we can respond from a place of stability.

2. Stay in Your “Adult Mindset”

LaGro distinguishes between an “adult mindset” and a “child mindset” in conflict.

“As we get more emotionally heated, we slip into a child mindset where we see the other person as a threat,” he explained. “That’s when we either lash out or shut down.”

Using the “emotional thermometer” concept promoted by the Pastoral Solutions Institute—mentally assessing whether we are at a calm 3 or a raging 8—can help us step back before we react poorly. If you notice yourself getting too worked up, take a deep breath and pray for God’s help to calm down. If needed, step away until you can re-engage calmly.

3. Respond Calmly

When someone is angry, our instinct may be to match their volume or intensity. But shouting over someone rarely calms them down—it usually escalates the situation.

LaGro had plenty of experience with this principle at the psychiatric hospital. “If someone comes off an elevator screaming and I respond by yelling, ‘You need to calm down!’ it just escalates the situation,” he said. “Instead, speaking calmly, lowering our volume, and having nonaggressive body posture can send the message: I am not a threat.”

Saying the person’s name in a gentle tone, acknowledging their emotion (“You seem really upset”), and avoiding aggressive body language can help de-escalate their response.

4. Recognize the Other as a Person, Not an Opponent

When someone is upset, it’s easy to see them as an enemy to defeat rather than a person in distress. But our Catholic faith teaches us that every person is made in the image of God and deserves dignity—even in their worst moments.

“If I view someone as an opponent or someone to control, my body language and tone will reflect that,” Ron said. “But if I remind myself that they are another hurting person, just like me, I can approach the situation with empathy instead of defensiveness.”

LaGro doesn’t tell people to just “be empathetic.” Instead, he suggests asking yourself more concrete questions: What is this person going through? Recognizing that the other person is hurting, confused, or in need of help—in other words, seeing the situation through their eyes—makes it much easier to actually help them.

5. Show You Understand the Other’s Situation

Have you ever had a friendly conversation about politics or faith suddenly escalate to the point where voices are raised and people are talking over one another? One challenge in de-escalation is responding to someone who is saying things that we find disagreeable, irrational, or even offensive. In these situations, how do we de-escalate without implying our agreement or acceptance of objectionable statements?

The key, LaGro said, is trying to understand where people are coming from.

For example, if someone claims, “The university administration is controlled by aliens!” instead of arguing, you might say, “Wow, that sounds really scary. What makes you think that?” By showing curiosity instead of immediate dismissal, you keep the conversation from escalating while still maintaining reality.

“If I skip (asking) What’s this person going through? then I can’t help navigate that experience for them and I can’t help them de-escalate,” LaGro said. “If it’s your boyfriend or girlfriend that’s freaking out, they want to feel understood; if it’s your co-worker that’s freaking out, they want to feel understood; if it’s your kid that’s crying because they didn’t get the ice cream cone, they want to feel understood: ‘You really want that ice cream cone! I love ice cream cones, too, so I totally get it.’ We’re meeting them where they’re at.”

Trying to understand someone isn’t the same as agreeing with them, LaGro points out. Only once people feel we understand where they’re coming from can we begin to help them navigate and de-escalate their situation.

6. Know When to Walk Away

While de-escalation is often effective, there are times when it’s best to just disengage.

“If someone picks up a lamp and starts swinging it, you don’t try to talk them down—you get to safety,” LaGro emphasized. “There are moments where your priority has to be self-protection.”

If someone is physically aggressive, verbally abusive, or completely irrational, the best option might be to step away and seek help. De-escalation is a skill, but it’s not always the right tool for every situation.

De-Escalation: A Win-Win Strategy

Jesus’ call to love our enemies (Matthew 5:44) can seem like a tall order, but the steps LaGro outlines for de-escalating conflict offer a good place to start. By examining our own triggers, trying to understand the other’s perspective, and responding to provocations calmly, we actively choose the good of someone who might be making life difficult for us.

And as a happy bonus, responding in this way is very likely to de-escalate tense situations, making it easier to bring conflict to a happy ending for both people.

For more personalized guidance in managing conflict, consider reaching out to Ron LaGro or another pastoral counselor at the Pastoral Solutions Institute today.

The Beauty And Depth of God’s Plan for Love

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Perhaps no other teaching of the Catholic Church is more misunderstood than its take on human sexuality. That misunderstanding is often rooted in the way people understand the meaning and purpose of human sexuality, says Dr. Greg Popcak, director of the Pastoral Solutions Institute.

Popular culture usually frames sexual relationships in terms of eroticism, in which the sex act is isolated from the rest of the participants’ humanity and experience. The Church, by contrast, advocates a holistic sexuality—what Dr. Popcak calls “holy sex”—in which sex fits into the bigger picture of what it means to be human.

In his book Holy Sex!: A Catholic Guide to Toe-Curling, Mind-Blowing, Infallible Loving, Popcak explains that while both types of sexuality may bring pleasure, their deeper impact on individuals and relationships is profoundly different.

In a talk based on the book, Dr. Popcak outlined seven key differences that reveal the beauty and depth of God’s plan for love.

1. Holy Sex Makes Us Whole

Holy sex and eroticism may both feel good, but the quality of pleasure they offer is fundamentally different. Holy sex is like experiencing a breathtaking sunrise or a moving symphony that fills you with awe and leaves you feeling more whole.

Eroticism, by contrast, is like the allure of Las Vegas lights: a flash of excitement that ultimately leaves you poorer when it is over. Holy sex offers joy that enriches the entire person—body, mind, and soul.

2. Holy Sex is Fueled by Intimacy

While eroticism is fueled by arousal, holy sex is fueled by intimacy—that sense of deep connection and closeness that comes from a good, healthy relationship.

“Intimacy makes me feel like no matter how tired I am, no matter what’s going on in my day, I want to be in the arms of my friend, my best friend,” Dr. Popcak says, “and the more I know my wife, the more I want to be with her.”

3. Holy Sex Creates Intimacy and Healthy Vulnerability

The third difference is that holy sex causes intimacy and healthy vulnerability, Dr. Popcak says, while eroticism causes shame and suspicion.

Holy sex creates a safe space for vulnerability, fostering trust and openness. It encourages couples to embrace each other as whole persons. In contrast, eroticism is more about using another person’s sexuality for your own pleasure. That experience of being used can lead to feelings of shame and resentment.

“The opposite of love is not hate, but use,” he says. When someone feels used rather than loved, they may emotionally withdraw to protect themselves.

On the other hand, “if I’m loving my wife, and we are experiencing holy sex, we become more complete and whole persons because of the experience,” Dr. Popcak says. “We want to open up to each other more, we want to experience each other more, we want to understand each other better.”

4. Holy Sex Unites Two as One

The fourth difference between holy sex and eroticism is that holy sex tends to bring two people closer together, while eroticism tends to alienate them.

Holy sex bonds couples deeply, even rewiring their brains to see each other as integral parts of themselves. This unity strengthens marriages and helps couples navigate life’s challenges together.

“When we’re with one person, that person becomes more and more a part of ourselves,” Dr. Popcak says, and “we start in our brain to see the other person as part of ourselves.”

When we break up with a sexual partner, that rupture actually lights up the pain centers in the brain. In fact, research shows that as the number of premarital sexual partners increases, the difficulty of maintaining a stable marriage decreases.

5. Holy Sex Is Generous

“Holy sex allows us to celebrate a love so powerful that, as Scott Hahn puts it, in nine months it has to be given its own name,” Dr. Popcak says.

Holy sex reflects God’s own creative, generous love. It is holistic, connecting sex with its wider biological and social context.

Eroticism, however, isolates the physical act of love from its deeper meaning and potential.

“Eroticism is terrified of children,” Dr. Popcak says. “It says, I don’t want that fertility part of you. I just want the parts of you that make me feel good.”

This doesn’t mean that sex is only holy when it leads to children, but it’s about openness to the life (literal or figurative) that true intimacy brings. 

6. Holy Sex Leads to Flourishing

While holy sex contributes to physical, emotional, and spiritual well-being, eroticism tends to cause physical, emotional, and spiritual harm.

“People were made to be loved, and if we’re loved, we flourish. And if we’re used, we break down,” Dr. Popcak says. A large body of research has long shown that in a healthy marriage, people tend to show higher levels of physical and psychological health.

Eroticism, on the other hand, causes about 19 million new STD infections per year in the U.S. alone, costing about $4.1 billion annually to our health care system.

7. Holy Sex Supports Enduring Relationships

Finally, holy sex becomes more vital and passionate with time, while eroticism fades and dies with time. Holy sex supports enduring, satisfying relationships.

It all goes back to intimacy, Dr. Popcak says: “The more I know you, the more I want to know you. The more I love you, the more I want to love you. The more I want to please you. Our experience of lovemaking is rooted in intimacy and friendship and partnership, not in creating a drama, not in things.”

Discovering the Beauty of Holy Sex

In the end, holy sex is about participating in the deeper reality of God’s love. It’s about a holistic approach to sex in which it is not isolated from the full breadth of the human experience.

“It’s not depressing, it’s not repressive, it’s not boring, it’s amazing,” Dr. Popcak says. “It’s the most incredible experience, and it’s what God wants all of us to have, and it’s what the Church talks about when she talks about sex.”

For more insights and practical guidance, explore Dr. Greg Popcak’s Holy Sex!: A Catholic Guide to Toe-Curling, Mind-Blowing, Infallible Loving. By embracing God’s plan, couples can discover a love that is not only deeply fulfilling but also life-giving in every sense of the word.

How to Make an ‘Affection Connection’ with Your Kids

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The amount of affection children receive from their parents has a huge impact on many aspects of their development, as we discovered in the first part of this two-part article: children who don’t receive enough affection from their parents (or other loving adult guardians) fail to thrive when they are young, and struggle more as adults. On the other hand, children who receive “extravagant” amounts of affection are more likely to grow up to be happier, more resilient, and less anxious adults in their thirties.

In this second part of our look at extravagant affection, Dr. Greg and Lisa Popcak address common questions that parents often ask: How much affection is enough? What does that look like? When in a child’s development is affection important? And what if I’m not naturally an affectionate person?

This article is based on Episode 17 of the CatholicHŌM podcast, available exclusively on the CatholicHŌM app.

How Much Affection Is ‘Extravagant’?

As we learned in part one of this article, the term “extravagant affection” was popularized by the researchers behind a landmark 2010 Duke University study. By analyzing data from about 500 individuals, the researchers found that those who received “extravagant” levels of affection from their mothers at eight months were more likely to grow up to be happier, more resilient, and less anxious adults in their thirties. The researchers described “extravagant affection” as involving frequent physical contact, warm interactions, and responsive caregiving. Only about 6 percent of the mothers in the study showed this level of affection toward their infants, although the majority were “warm” toward their children.

One of the first questions parents raise around this topic, the Popcaks say, is: How much affection is enough—and how much counts as “extravagant”?

“If you feel like you’re doing a little too much, then you’re probably doing just about enough,” Dr. Popcak advised.

Another measure that the Popcaks cited was Dr. John Gottman’s finding that the healthiest relationships exhibit a 20:1 ratio of positive to negative interactions. While he developed that principle based on his marriage research, subsequent work by other researchers has shown that the ratio holds true for parent-child relationships, too, Dr. Popcak said.

A third way of telling whether your kids are getting enough affection, the Popcaks said, is to notice the “emotional temperature” in your household. If things are getting “hot” and you’re getting more pushback than usual, it might be a sign that the amount of affection in your relationship has slipped, perhaps due to stress or busyness.

Affection Isn’t Just for Young Children

Parents often wrongly assume that it’s appropriate for affection to taper off as children grow into teens and young adults, but that is far from the case, the Popcaks said. People of all ages and genders need affection, although it may take different forms for different people. Remember the football player hugging his mother from the beginning of part one of this article? Teenage boys need affection just as much as anyone else, even if it looks different than the kind of affection you would give to a toddler.

“We think that affection is only for the child who can sit on our lap all the time,” Lisa Popcak said. “But there’s healthy, extravagant affection at all different age groups. Let them have that (affection) even through their teenage and young adult years.”

What If I’m Just Not an Affectionate Person?

“But I’m just not an affectionate person!” It’s a common objection the Popcaks often hear from parents.

“if you aren’t a particularly affectionate person, it’s because it was trained out of you,” Dr. Popcak said. “If you have learned because of your family of origin to not be affectionate, that’s actually a wound that God wants to heal, because he didn’t create you that way.

“That doesn’t mean you have to be exuberantly affectionate overnight,” he continued. “It just means this is something to kind of work on gently and intentionally, over the course of your lifetime so that you can receive all the generous affection that God wants to share with you and all the generous affection that God wants you to experience from the people that he’s placed in your life.”

You can turn to God for help with this, Lisa Popcak said. “Say to God, ‘Lord, let me borrow a little bit of your affectionate love for my kids today and help me to show it to them. Heal this inside of me that I’m struggling and help me develop this relationship with them.’”

Affection Is About Making a Connection

Affection will look different from person to person, but at bottom, it’s about making a warm connection with the other person. Dr. Popcak points to the language of researcher John Gottman, who describes affection as all the small, everyday ways that people seek attention, affirmation, or emotional support from one another. These bids can take many forms, such as a smile, a question, a touch, or even a sigh. By “turning toward” a bid for connection—acknowledging it, engaging with it, or reciprocating the gesture—we strengthen the emotional bond in the relationship.

“You know, so eye contact, that smile when you see them walk in the room, that effort to actually look at them when you’re talking to them,” Dr. Popcak said. “If they’re little, getting down on their level and talking to them…. Stop and give them compliments and tell them what they’re doing well and just let them know that you enjoy being around them.”

That might look different with older kids, Lisa Popcak said. “Come up to your teenage son and give him that hug around the shoulder: ‘Hey, I’m really proud of what you’re doing,’ or ‘How was your day today?’ or walking by them when they’re doing their studies and ruffling their hair.

The Popcaks offered some specific examples of ways to show your kids affection:

  • Hug your child in the morning and before bed.
  • Pause to look them in the eyes and ask about their day.
  • Sit close during family activities, such as movie nights or prayer time.
  • Offer affirming words regularly, like, “I’m proud of you” or “I love having you in my life.”
  • Include physical touch during moments of connection, such as a squeeze of the hand or a gentle touch on the shoulder.

Extravagant affection is a powerful gift. It helps kids—and adults—thrive emotionally, physically, and spiritually. And as you show love to your family, you’re giving them a tangible experience of God’s unending affection for them.

You can learn more strategies for developing warm, affectionate relationships with your kids in the Popcaks’ books, Parenting with Grace: The Catholic Parents’ Guide to Raising Almost Perfect Kids and Beyond the Birds and the Bees: Raising Sexually Whole and Holy Kids.How to Make an ‘Affection Connection’ with Your Kids

The Many Benefits of ‘Extravagant’ Affection

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After winning the last game of his high school football career, the young man rushed over to his mother, and the two embraced in a big hug.

“He still fits in his mother’s arms!” his father wrote when he posted a photo of the moment on social media.

The family are friends of Dr. Greg and Lisa Popcak, founders of the Pastoral Solutions Institute and hosts of the CatholicHOM podcast.

It was a beautiful moment, Lisa Popcak said on an episode of the podcast dedicated to nurturing affection between parents and their kids. Moments like these underscore how the daily practice of showing affection creates lasting connections that children carry into adulthood. But the moment didn’t just happen; rather, it was the culmination of an “affection connection” the boy and his parents had intentionally nurtured throughout his life.

Happy moments like this are not the only benefit of making intentional, affectionate connections with your kids (and spouse!) every day. Affection builds trust and resilience in families, making family life easier and more pleasant, even when things get tough. And giving kids plenty of affection helps them grow up to be more confident, resilient, and satisfied as adults.

Why is affection (or the lack of it) such a powerful force in the development of children? The Popcaks point to decades’ worth of research for an explanation.

The Science Behind Affection

For many decades now, research has increasingly clarified the important role that affection plays in the development of happy, healthy adults.

In the mid-20th century, for instance, studies of infants raised in orphanages with minimal physical contact revealed alarming rates of failure to thrive. These infants often exhibited stunted growth, delayed development, and emotional difficulties.

“Biologically, neurologically, we were created to need touch, to crave affection even more than food,” Dr. Popcak said. As the Church teaches, God made us to be in relationship with one another (see Catechism of the Catholic Church, #1890 – 1891), and affection helps strengthen those relationships.

But the impact of affection on human development goes way beyond the quality of our relationships. A landmark 2010 Duke University study of about 500 individuals found that those who received “extravagant” levels of affection from their mothers at eight months were more likely to grow up to be happier, more resilient, and less anxious adults in their thirties. The researchers described “extravagant affection,” displayed by about 6 percent of the mothers, as involving frequent physical contact, warm interactions, and responsive caregiving.

Other studies show the profound physiological impact of affection. When parents and children share moments of touch—whether it’s a hug, holding hands, or sitting close together—their bodies “sync up,” the Popcaks said. Heart rates slow, breathing becomes calmer, and stress diminishes.

“Our bodies actually sync up with each other,” Dr. Popcak said. “The slower heart rate of the person giving another person a hug slows down the heart rate of the person receiving the hug.”

This physiological alignment fosters a sense of safety and connection that strengthens relationships on a deep, almost instinctive level.

How Affection Supports Healthier Relationships

Extravagant affection also helps kids form and maintain healthy relationships outside of the family, both growing up and later on as adults.

“Healthy, appropriate, extravagant affection in the home teaches kids how to get their need for affection met in healthy and appropriate and holy ways,” Dr. Popcak said.

“This is very important,” Lisa Popcak agreed, “because when (kids) have the experience with mom and dad of having healthy, extravagant affection, they get filled up and they get a sense in their very bones of what is true and healthy affection and what is false affection.”

In other words, kids who receive all the affection they need from their parents are less likely to seek it elsewhere in inappropriate ways. And kids who grow up in an affectionate family have a “standard model” to measure other relationships against as they move into the teen and young adult years.

Parents who practice extravagant affection also reap the benefits of a stronger, more resilient relationship with their child. Not only do the parents get more affection in return (and parents need affection, too, Lisa Popcak says), but it becomes easier for parents to teach kids how to be good and responsible people.

“When I have a strong affection connection with my kids, my kids are more likely to give me the benefit of the doubt when it comes to the rules that I’m laying down, because they understand on even a physical level that I’m working for their good, that I really do love them,” Dr. Popcak said. “They feel that love and they understand that the rules that I’m laying down are coming from a healthier place.”

On the other hand, Dr. Popcak said, the popular parenting maxim “rules without rapport lead to rebellion” is more likely to hold true when affection has been lacking in the relationship.

“And so the defensiveness, that pushing back on rules or eye rolling is one of the earliest signs that maybe the affection connection isn’t what it should be,” he said, adding that this is not always the reason for that behavior.

Not Just ‘Nice to Do’

Extravagant affection is not just a feel-good practice; it’s a powerful tool for nurturing trust, resilience, and connection within families. Whether it’s a hug, a kind word, or simply being physically present, these intentional acts of love create a foundation for healthier relationships, stronger family bonds, and a more peaceful home life. As the research shows, affection positively shapes children’s emotional and relational development, while also making the job of parenting easier and more rewarding. By embracing this approach, parents can help their kids grow into confident, secure, and loving adults.

This is the first part of our two-part article about the importance of extravagant affection. In part two, we’ll look at some common questions that parents ask: How much affection is enough? What does that look like? When in a child’s development is affection important? And what if I’m not naturally an affectionate person?

In the meantime, if you want more tips for building strong, loving relationships in your family, join the CatholicHOM community for daily support and encouragement. Once you’re there, you can listen to the full podcast that was the basis for this article by looking up Episode 17 in the CatholicHOM podcast section.