The Secrets of Communication: How to Be A Better Listener

We try to be our best. We mean well, and when our efforts are misconstrued we feel like there’s nothing we can do. But there’s good news: recognizing the ways that we can grow in no way means that we’re not well intentioned and doing our best! This is one of the greatest keys to communication. Understanding that we’re well intentioned, but we always have room to learn from the other person and grow in ourselves and our relationships with others.

In order to learn from another person and learn to grow in relationship with them, it’s crucial that we learn to listen effectively.

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Research published in the Harvard Business Review describes that the typical ways we think we’re being good listeners—such as being silent, periodically nodding or acknowledging the other person, or even repeating what the other has said—aren’t as effective as we may think.

Here are a few ways to become a more effective listener:

Ask questions—while sitting in silence allows the other person to talk, it doesn’t always communicate that they’re being heard. Asking questions shows both interest and comprehension in what the other person is discussing. Likewise this allows for the dynamic of listening to understand rather than listening simply to respond.

Be a cooperative partner—research indicates that the most successful conversations are those where the individuals view one another as partners, meaning neither person gets defensive about comments made by the other. When we are partners in a conversation, we work together, we care for one another, and we are certain that our responses are solution focused (rather than derogatory, competitive, or distracting from the topic at hand).

Offer reflections—A good listener keeps the conversation going by gently offering reflections that open up new lines of inquiry. Complaints often occur when someone feels as though the other just “jumped in and try to solve the problem.” Good listening, however, requires that the suggestions/solutions are not the end of the conversation, they are a support to the conversation.

To learn more tips and techniques for effective communication, visit us online at CatholicCounselors.com

Four Ways to Keep Your Relationship Afloat In Tough Times

Husbands and wives pledge to love each other through good times and bad, sickness and health, wealth and poverty. On the day of the wedding, these promises feel comforting. But when bad times come through the door, love often flies out the window.  How can a couple stick together even when the going gets tough?

Decades of research have revealed the following four habits to be essential for staying close through difficult times. They are like four pontoons that keep your relationship afloat (see what I did there?), especially when the storms of life lead you into choppy waters.

1.Meaningful Couple Prayer—Turns out, the Venerable Patrick Peyton, CSC. was right. The couple that prays together really does stay together.  Research by Baylor University found that couples who engage in meaningful couple-prayer are significantly more likely to think positively about each other and feel closer to each other, especially through hard times.

Meaningful couple prayer isn’t just about “saying words at God.”  It requires you and your spouse to take a little time every day—even just five minutes—to talk to God about your life, your fears, your hopes, your dreams, and your feelings.  Sit down together and speak to God as if he were the person who knew you best and loved you most.  In addition to the graces we receive from prayer, couple-prayer “works” on a human level because it gives couples a safe, quasi-indirect way to reveal our hearts to one another.  We talk to God while our spouse listens in.  Then, as our spouse prays, we ask God to help us really hear what our spouse is trying to say.  What are their needs, their fears, their wants and concerns?  How do these fit with our own needs, fears, wants and concerns?  By listening to each other in prayer, the Holy Spirit can guide you toward graceful solutions.

2.Talk Together—Create a daily talk ritual; a time where you intentionally discuss topics that don’t natually come up.  Specifically, focus on three questions.  1) How are each of you holding up?  Be honest.  What do you feel like you’re handling well?  Where do you feel like you’re struggling?  When were you at your best today?  When were you at your worst?  2)  When did you feel closest to your spouse/most grateful for your spouse’s support today?  First of all, discussing this question daily makes you more conscious of the need to do things to support each other.  Second, acknowledging the ways you have shown up for each other throughout the day reminds you that you aren’t alone. You have a friend who really wants to be there for you. 3) What could you do to help make each other’s day a little easier/more pleasant?  Is there a project you need some help with?  Is there something you need prayer for?  Are there little things that your spouse sometimes does that mean a lot?  Take this time to ask each other to do those little things that say, “Even when life is falling apart, you can count on me to be here and to take care of you.”

3.Work Together—Your household chores aren’t just something to get through.  They’re actually opportunities to build a sense of solidarity and team spirit.  It’s a funny thing.  You might not know how to weather the latest crisis, but doing something as simple as making the bed together, or cleaning up the kitchen after dinner together, or picking up the family room together before you turn in sends a powerful unconscious message that says, “I’m not just here for the fun.  I’m here for the hard stuff and the boring stuff too.  Somehow, we can get through this. Together.”

Research shows that couples who make a daily habit of cultivating simple caretaking behaviors like doing chores side-by-side develop better cooperation, communication and problem-solving skills. It turns out that the way you work together to avoid bumping into each other and stepping on each other’s toes while you clean up the kitchen becomes the unconscious template for how you work together to handle that health crisis, financial problem, or other unexpected challenge.

4. Play Together—When you’re going through tough times, you don’t want to play.  We just want to isolate and hide.  Resist that temptation as best you can. Make a little time every day to do something pleasant together. Think about the simple pleasures you enjoy in happier times and make yourselves do them–even if you’re not really feeling it.  It might not be all laughs and giggles, but worst case scenario?  You might help each other remember that life isn’t completely horrible and you’ll have each other to thank for that little moment of joy.  Psychology reminds us that humor and play are two the most sophisticated defense mechanisms.  They help us stubbornly resolve to make beautiful moments even when life is anything but.  The couple that learns how to gently play together even the face of trials are true masters at life and love.

Life can be hard, but cultivating a love that “endures all things” (1Cor 13:7), isn’t complicated. By remembering to Pray, Talk, Work, and Play together, you can build a relationship that can stand up to whatever life throws at you.

Dr. Greg Popcak is the author of many books including Just Married. Learn more at CatholicCounselors.com

Did Pope Francis Need To Apologize? (And What His Apology Can Teach Us)

Dr. Gregory K Popcak

 

Pope Francis made the news New Years Eve for his response to a woman he met in a line of well-wishers.  The over-eager woman grabbed the Holy Father’s arm forcefully and wouldn’t let go.  The viral video shows Pope Francis wincing—some suggest in pain from his sciatica—and then turning and slapping the woman’s hand twice before breaking free and storming off.

The next day, Pope Francis issued a simple, but humble apology.  He said, “”Love makes us patient. So many times we lose patience, even me, and I apologize for yesterday’s bad example.”

We used this event as an opportunity to explore apologies on today’s show.  Many people think that apologizing for something means that they are accepting all the blame or admitting that they are a bad person.  For many, giving an apology means debasing themselves and so they are loathe to apologize for almost anything.

The theology of the body reminds us that building the Kingdom of God is primarily about healing the damage that sin does to our relationships with God and others.  Apologies are a big part of that process.  

But giving an apology doesn’t mean that you are accepting all the blame.  It doesn’t mean that it is all your fault.  And it doesn’t mean that you are saying that you are a bad person. Likewise, giving an apology isn’t a way of “evening the balance sheet” between people.

For the Christian, giving an apology has nothing to do with another person’s behavior or the context we’re in.  It simply means, “I have reflected on my behavior in the light of grace and my own expectations for myself.  Because of that, I believe that I should have handled that better and I am committed to handling similar situations better in the future.”

Some callers to the show today argued that Pope Francis didn’t need to apologize for his behavior because his response was a “human reaction” to being grabbed inappropriately.  Another person suggested that Pope Francis behavior was justified by every human being’s right to self-defense.

Both of these points are absolutely true.  It was a human reaction and we do have a right to self-defense.  But these points are also irrelevant.  Apologizing doesn’t necessarily mean I was wrong.  It means, “I believe I could and should do better in similar situations in the future.”

By apologizing, the Holy Father didn’t say, “I’m a bad person.” Or “I’m a bad Pope.” Or even, “This was all my fault.”  (And in the last instance, it clearly wasn’t all his fault.”  By apologizing, the Pope Francis simply said, “I could and should have handled that better and I am committed to doing so in the future.” 

We would all do well to follow his example in this instance.  Let’s worry less about assigning blame, finding fault, or worrying about debasing ourselves.  Let’s focus more on taking responsibility for our actions, acknowledging that there are often better ways to handling situations than our first impulses dictate, and committing to using those healthier, godlier alternatives in the future.

Speak Up! The Negative Effects of Self Silencing

We all have a desire to “keep the peace,” and because of this, we tend to do a lot to maintain our relationships. Often, one of these tendencies is to self-silence—to not speak up for ourselves, express our needs, or vocalize our needed boundaries. We think that filtering ourselves, or keeping our needs to ourselves helps us to “keep everyone happy.” 

New research, however, shows that there are a great deal of negative effects that come from self-silencing. Not only does this practice not help us develop the types of relationships we deserve to have, but it actually is detrimental to our physical health as well. Researchers have found that individuals who self-silence—particularly women—have increased carotid plaque buildup, which could lead to a stroke or other cardiovascular problems.

Speaking up—respectfully and effectively—to get our needs met is crucial for our mental and physical health. Here are three ways to effectively speak up:

Making the implicit explicit—when someone says or does something that hurts your feelings, don’t keep it bottled up inside. Instead, say something like, “I’m sure you didn’t mean anything by this, but when you did ____ or said ____ I felt hurt (or specifically state what you felt). What did you intend to mean by that?” Saying something like this phrase is effective because it offers the other person the benefit of the doubt—we are not accusing them of anything, however it asks the clarifying question to better understand the other person’s intention. 

Look for solutions—When you and another person have differing needs or opinions, ask the question, “What can we do to get everyone’s needs met?” This helps convey that there are options and that no one’s needs are less important than another’s. 

Create healthy habits—Create a routine where you and your spouse/significant other ask each other, “What can I do to make your day better?” This helps build the rapport between you and your spouse to say, “I want to work for your good.” Likewise, when we are in this habit of asking and being asked what we need to have a good day, it makes it easier for us to ask for something when a need arises. 

For more on how to effectively communicate our needs with others, tune in to More2Life—weekdays at 10am EST/9am C on EWTN, SiriusXM 130 and check out God Help Me! These People Are Driving Me Nuts!

Resolving Repetitive Arguments

Often we feel as though we’re just going in circles, having the same arguments over and over. So how do we break the cycle and start actually resolving problems or situations?

Studies show that happy couples tend to be more solution-focused in general, and focus on spending most of their energy addressing more solvable problems. They’re aware of larger issues in the relationship but they tend to hold off on addressing these until they’ve built up enough confidence/rapport by handling the little things well.  Other couples tend to have a more emotionally-based approach that puts every issue—big and small—on an equal footing.  They are less successful at solving anything, in part because their arguments are more emotional and many of the issues they choose to focus on can’t be easily addressed, especially when there isn’t good rapport.

In the beginning, God created each of us to see the world a little differently so that, working together and using our gifts for each other’s good, we would all attend to different details in a manner that would allow us to create a more holistic solution to any challenge.  But in a fallen world filled with unique and unrepeatable people who see things differently AND don’t always work for each other’s good, there is bound to be  some degree of conflict. Pope St. John Paul the Great reminds us that the only solution to this challenge is love–the willingness to understand what the other person needs to flourish and the willingness to make personal sacrifices to help them achieve achieve those things.  By learning to be loving, ESPECIALLY in conflict, we can discover how to encourage each other through the tension, toward godly solutions, and experience even closer relationships–not just in spite of our differences, but because of those differences.

How can this be done?

Zoom Out–Repetitive arguments tend to be ones that are polarized. People stake out their positions too early in the discussion and then argue back and forth about who’s right and who’s wrong. If you’re having the same fight over and over, zoom out.  Step back from trying to solve the problem and instead, figure out how to EMPATHIZE with the other person’s position. Ask questions that allow you to have genuine sympathy for what they are trying to accomplish.You might ask, “Help me understand how things would be better for you if you got what you were asking for.” OR “What is it you’re hoping will change if we did things your way?”  You don’t have to agree with the other person, but keep asking questions until you truly understand their goal. People who feel truly understood are much more willing to negotiate in good faith.

Build The Solution Together–Repetitive arguments are usually caused because each person feels like they are trying to build something that the other person keeps taking apart–like two children fighting over the same block to build THEIR tower! Build your solution together.  Once you have zoomed out enough to understand what each of you is really trying to accomplish. Ask, the other person, “What solution could you imagine that would allow you to get what you want but still be respectful to my concerns?”  This is powerful question because it is both deferential AND assertive. On the one hand, you are humbly asking their advice. On the other hand, you are insisting that they consider your concern in their solution.  This question sets up the right spirit of honesty and collaboration that allows two former competitors to start building together.

Work on Friending, Not Fighting–The most important thing in problem-solving is NOT solving the problem.  It is taking care of each other through the conflict so that you can feel like two friends working together on the problem instead of two enemies fighting over limited resources. Focus on “Friending” NOT fighting. Tell the other person you appreciate them hanging in there with you, offer to pray together so that you are both open to God’s will, do little things to take care of them during a conflict like offering to get them a drink, or take a break, acknowledging their strengths or the value of their opinions.  The more effective you are at taking care of the other person, the more likely you will be able to break through the tendency toward self-preservation that pervades repetitive arguments.

 

For more on how to resolve repetitive arguments, check out God Help Me! These People Are Driving Me Nuts! and tune in to More2Life–weekdays at 10am E/9am C on EWTN, SiriusXM 130!

Authentic Optimism – How Do We Actually Make Our Lives Better?

Sometimes it feels like it’s hard to be optimistic in the midst of stressful situations. But often this is due to a misunderstanding of what true optimism really means.

Theology of The Body reminds us that optimism isn’t rooted in wishing our problems away or telling ourselves pretty lies about how things aren’t really as bad as they seem.  TOB explains that our optimism is rooted in the fact that at the beginning of time, God had a plan for the world and that–in spite of sin thwarting that plan in the present–God’s plan will be restored through grace at the end of time.  The fact is, as St Paul reminds us in Rom 8:28 all things work to the good for those who love God.

A study by Boston University School of Medicine found that optimistic people live up to 15% longer and are up to 70% more likely to live to at least age 85.

This study demonstrated that optimism isn’t so much a trait as it is a skill made up of three qualities:

-Goal orientation: Rather than “thinking positively” optimistic people acknowledge that bad things are bad, but they ask. “What can I make of this?”  (c.f. Rom 8:28).

-Gratitude: Optimistic people intentionally recall their blessings, strengths, and skills as a reminder of what they have to work with in responding to life’s challenges.

-Gregariousness: Optimistic people maintain a sense of community and actively work to find ways to be a blessing to others even when they are struggling.

So how do we become more optimistic in our daily lives?

1. Keep the Big Picture in Mind–Joy requires us to be able to step out of the chaos of everyday life and remember who we are and what’s important. This requires us to stay connected to God–to be able to see things from his point of view. Find ways to bring the present moment to God no matter how crazy it is. Ask him, “What do you want this moment to look like? How can I respond to this in a way that glorifies you?” Then re-engage the situation from this more graceful perspective.  Keeping the big picture in mind helps you remain connected to what’s important

2. Be Kind–True joy comes from seeking little ways to be a gift to others all day long.  As you go about your day, consciously ask yourself how you can make a difference in this moment?  Is there something you can do to make this person’s day even a little easier or more pleasant?  Is there something you can do to take down the tension in this situation?  Is there some way you can surprise someone with a small thoughtful gesture or little act of service? You don’t have to be a martyr about it.  In fact, it’s better if you aren’t.  Just look for those little ways to be a gift or create caring connection while you’re passing by or passing through.  These little acts of kindness increase your joy by helping you see all the ways you are making a positive difference in your world and in the lives of those around you.

3. Stay In School–Research shows that joyful people are eager students in the “school of life.”  Joyful people are always open to seeing things from a new perspective, trying a new experience, and growing in ways that help them be stronger, healthier, more well-rounded people.  Joyful people aren’t shy about sharing what they like.  They know who they are and what they stand for, but they are open to discovering all the ways God is revealing himself to them through the people and the world around them.  And the more ways we open ourselves to this experience of God the more his grace makes us joyful. So, be yourself, but don’t be afraid to be more, learn more and grow more.

 

For more on increasing authentic optimism in your life, checkout God Help Me! This Stress is Driving Me Crazyand tune in to More2Life, weekdays at 10am E/9am C on EWTN, SiriusXm 130!

Dealing With Others’ Emotions

We all know that when someone yawns, then we start yawning too. New research shows that our emotions cause the same chain reaction. 

A study out of Yale University—lead by sociologist Nicholas Christakis—documented a variety of interactions of approximately 5,000 people living in one town over the course of 32 years. When discussing the results of this study, Christakis says, “We were able to show that as one person became happy or sad, it rippled through the network.” The study demonstrated that this can happen even through the small interactions that occur with others on a daily basis, such as smiling at someone you pass on the street, while of course there are even larger effects with those we have one-on-one interactions with. 

As this research shows, our emotions “spread” to others. Structures in our brain replicate the feelings of others. Biologically, that’s another sign of the way God created us for communion. Our ability to actually feel the emotions of others gives us an opportunity feel connected to them, to identify their needs and work for their good more effectively. The downside is that we can get too caught up in other’s feelings or allow their emotions to drag us down. The key is remembering the personalistic norm. It isn’t enough to feel what others feel. We have to always orient ourselves to working for their good, for our good, and the good of the relationship– whatever that means in the situation. We might start by empathizing, but then we have to ask “what does God want for me, for this person, for this situation?” And move in that direction. Doing this allows us to be generous in our response to other’s feelings while not getting stuck in their feelings.

The question is, how do we set this personalistic norm to ensure that we are always working for the good of others and ourselves? Here are a few tips!

Empathizing isn’t Wallowing–It is good to want to be there for others who are experiencing emotional pain, but there is a difference between empathizing and wallowing. Empathizing allows us to have enough of a taste of what the other person is experiencing that we are able to make them feel truly understood. But research shows that once we have made that emotional connection, staying in an emotional place actually makes things worse. Once we’ve made that empathic connection, it’s time to ask, “What do you think you’d like to do about this?” and start helping the other person find even tiny things they can do to respond a little better to the situation at hand, to take a little better care of themselves, or at least be more effective at gathering the resources they need to make a better response. Feelings are not an end in themselves. Neither is empathy. Empathy exists so that we can make enough of an emotional connection with each other that we can stop each other from falling into emotional holes in the first place or help each other not get stuck in the emotional holes we do fall into. By all means, be willing to meet someone where they are at emotionally, but once you have made that emotional connection, be sure to ask God what he wants you and the other person to do to respond to the situation more effectively and gracefully.

Keep Up Emotional Boundaries–Being willing to support someone who is going through a bad time emotionally doesn’t mean that you have to be willing to put up with abuse. At first, it can be appropriate to “bear wrongs patiently” as you realize that a person who is upset, frustrated, or hurting isn’t really meaning to take it out on you, but if their bad behavior persists or becomes habitual, then it’s time to set some gentle but firm boundaries. For instance, you might say, “I love you and I want to support you, but when you treat me like this its hard to be what you need me to be. I’m not your enemy and I need to you stop treating me like I am.” Setting these gentle boundaries can make all the difference between allowing yourself to be a safe landing place for the people you love versus being their punching bag.

Know Your Limits–It’s good to be there for others who are suffering, but our responsibility to work for their good requires us to know when someone needs more than we are able or qualified to give them. Sometimes, we can get in over our heads when we feel like someone needs us so much. We might suggest that they talk to the person they are having problems with or seek professional help, but they either don’t do it or they tell us that they just need more of us. Then, we feel guilty pulling back because they need us so much. It’s important to remember that in a case like this, we actually make things worse by trying to be the other person’s only or primary source of support. Instead we need to say, “I wish I could do more, but this is the point where you need to talk to so and so, or seek help from this and that. If you can’t or won’t do that, I’m not going to be able to be here for you either because you need more help than I can appropriately give you.”  Knowing our limits allows us to be there for others in a way that actually works for their good instead of allowing them to stay stuck and dragging us down with them.

For more resources on how to deal with others emotions, check out God Help Me! These People are Driving Me Nuts! and tune in to More2Life–weekdays at 10am E/9am C on EWTN, SiriusXM channel 130!

How To Make Our Anger Result in Action

There are lots of things for us to be angry about, but new research shows we often don’t do anything about it.

A new study out of Carnegie Mellon University reveals that we typically become angry about two types of injustices. First, when a bad thing happens to a good person and second when a good thing happens to a “bad” person despite their bad behavior. 

In the first instance—such as when a natural disaster devastates a town—the research shows that we have a desire to help, but usually only in a nominal way. Dr. Jeffrey Galak, an associate professor of marketing in the university’s Tepper School of Business states, “When a hurricane happens, we want to help, but we give them 10 bucks. We don’t try to build them a new house.” 

While donating $10 can be meaningful and helpful, our reaction to this type of injustice usually does not result in action on a grander or more effective scale.

Likewise, when we react to the second type of injustice—when a good thing happens to bad people—the research demonstrates that more often than not we don’t do anything at all. According to Dr. Galak, “That’s because people often feel that the forces at play in creating the unfair situation are beyond their control, or would at least be too personally costly to make the effort worthwhile.”

So how do we use our anger to take action in a way that leads to effective change?

1. Take it to God—First and foremost, take your anger to God. Tell Him how you are feeling and even what you would like to do about the situation. Then listen. Allow God to direct your response in a way that glorifies Him and leads to an appropriate response to the circumstance.

2. Address your concerns. If you have a problem with someone—a problem that is causing you to view that individual  as a bad person—it is best to address your concerns with that person in a respectful and clear way. Be honest with the individual—but not blaming—about your feelings. Share with them what you need to heal and feel supported. Moreover, it is best to talk through small problems before they become big problems.

3. Don’t let your anger consume you. When you are feeling overwhelmed by anger make an effort to focus on the blessings in your life. Make a list of three things you are grateful for each day and thank God for those happy blessings. 

For more on how to deal with infuriating people or situations check out “God Help Me! These People Are Driving Me Nuts!” and “God Help Me! This Stress Is Driving Me Crazy!

It Gets Better With Age

“My spouse and I bicker all the time! What do we do?” Of course it depends on the severity of the bickering between a couple to determine the answer to this question, but a new study from UC Berckley says, maybe just give it time.

Researchers evaluated conversations and exchanges between 87 middle to older aged couples who had been married for 15 to 37 years and tracked these couples over the course of 13 years. 

The results of this study showed that couples experienced an increase of positive behaviors such as affection and humor while the presence of defensiveness, criticism, and other negative behaviors decreased. The researchers also found a decrease in anxiety and depression stating, “Marriage has been good for their mental health.”

Overall, this study revealed that middle-aged and older couples experience increases in positive emotional behaviors, regardless of their satisfaction with their relationship. 

One researcher stated, “These results provide behavioral evidence that is consistent with research suggesting that, as we age, we become more focused on the positives in our lives.”

This study suggests that just because the honeymoon is over, doesn’t mean that there aren’t good times ahead. 

This is not to say that all difficulties can be solved with time. If you and your spouse are having difficulties and would like to discover practical and faith-filled answers, the Catholic Counselors at Pastoral Solutions Institute are here to help. For more information or to schedule an appointment, give us a call at 740-266-6461 or visit us online at CatholicCounselors.com.

Dealing With Hurtful People

We all know the world isn’t what it was meant to be. People say hurtful things and it is often difficult to know how to handle it. Similarly, it is difficult to not take what they say to heart. What’s important to keep is mind is that we can’t control what others do, but we CAN control how we react.

Theology of The Body reminds us that we are all works in progress but the best way to see that God’s plans are fulfilled in our lives is to build each other up, not tear each other apart. When we are frustrated, we have a tendency to criticize and pick at each other. It’s good to address the problems and concerns we have with others, but we need to make sure we are approaching people in a way that is respectful, loving, and solution-focused, instead of angry, hurtful, and problem-focused. With God’s grace, we can learn to address the frustrations we have with each other in a way that leads us to be closer to each other instead of worn out by each other.

Here are three More2Life Hacks for dealing with hurtful people:

Clarify and Do-Over–Believe it or not, sometimes hurtful people don’t know they are being hurtful. The first step in addressing another person’s criticisms is not to take offense or even to respond to what they said, but rather, to clarify. When you feel criticized, picked on, or attacked by someone, the first thing to do is say, “I’m sure you didn’t mean to come off as hurtful, but something about the way you said that really seemed hurtful. Can you say that again so I can hear what you’re really trying to tell me?” Don’t attack back. Don’t argue the point. In fact, don’t respond in any kind of substantive way. Instead, give the hurtful person a chance to think about what they are really trying to say by first giving them the benefit of the doubt, then telling them how their statement made you feel, and finally, inviting them to say it again–more thoughtfully this time.

Don’t Ask Permission to Be Offended–Sometimes, even after you’ve told a hurtful person how much they’ve hurt you, they react by denying it. “I didn’t mean anything!” “I was just kidding!”  “You’re too thin-skinned.” Don’t fall into this trap. The best response is to say, “Listen, I’m not asking you permission to be offended by you. I’m telling you that what you said was hurtful. If you want me to hear what you’re really trying to say, your going to need to say it again.” Then leave it to them. If they decide to respect you enough to listen and correct themselves, do your best to listen respectfully and move forward with the conversation. On the other hand, if they refuse to take a more respectful approach, it’s ok to end the conversation even if they act put out about it. Don’t ever ask permission to be hurt by someone. If they hurt you, say so and stand by it.  If they love you, they’ll adopt a more respectful approach going forward.

Build Good Fences–If your attempts to clarify and be respectfully assertive are not effective, it’s time to set some boundaries. Limit your relationship to those places or contexts where the person is less likely to be hurtful. Do they do better in public? On the phone? For shorter visits?  Limit the time you spend with them to these contexts as much as you can. If they complain, simply say that you’d love to get more time with them but in order to do that, they’d need to be more sensitive about the ways they speak to you. Then see how they respond. If they manage to be respectful in the contexts you’ve limited the relationship to, then you can re-evaluate some of your boundaries, but if they continue to be hurtful in their speech or actions, you can either hold the boundaries where they are, or further limit the relationship.  Let their good behavior determine how close you can be.  Good fences really do make good neighbors.

For more on how to effectively handle hurtful people, check out Unworried—A Life Without Anxiety and tune in to More2Life—weekdays, 10am E/9am C—on EWTN, SiriusXM 130!