I Said I Was Sorry–Three Components to An Effective Apology

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Do the apologies you are giving or receiving feel empty? Does it seem like the same things are being apologized for over and over again? This often happens when the apology is just saying the words, “I’m sorry,” rather than actually holding meaning and action.

There are three components that make up an effective apology. These components can be remembered by using the acronym EAR. 

E-Empathy: The offender needs to show that they understand the depth of pain they caused.

A-Accountability: The offender needs to acknowledge that the offended party had a right to expect more from them (i.e., not “I’m sorry you’re so thin-skinned/can’t take a joke/ etc).

R-Restitution: The offender needs to demonstrate that they don’t just want to heal the damage done, but actually make the situation better than it was before by working to find ways and create a plan to prevent the offense from happening again.

Do you need help giving or getting a good apology? Are there people in your life who seem like they can’t follow these steps? Check out these resources:

Pastoral Tele-Counseling

God Help Me! These People Are Driving Me Nuts!

How To Heal Your Marriage & Nurture Lasting Love

Learning From Jesus’ Example–How To Deal With The Antagonistic People In Your Life

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During this Holy Week, we are reminded of the ways that Jesus confronted and responded to those who antagonized him. We can use His example to help us effectively respond to the antagonistic people in our life, but that may look different than you would expect. 

Theology Of The Body (TOB) reminds us that every person has dignity and deserves to be treated with love–including the people who we experience as antagonistic and unsupportive. But TOB also reminds us that loving people doesn’t mean letting them treat us however they want. Loving someone means working for their good. We aren’t working for another person’s good if we allow them to demean themselves by behaving in a cruel, abusive, disrespectful, antagonistic, or unkind manner. We can’t just do whatever comes naturally–whether that means avoiding conflict or enflaming it. Instead, when we feel attacked, we have to ask God to help us make a response that serves the ultimate good of everyone involved.

Jesus modeled two ways of confronting abusive behavior. Sometimes, when he was clear about the greater good being served–for instance, the salvation of humankind–he patiently bore the wrongs committed against him. But other times, when the greater good required it,–for instance, when the Pharisees intentionally tried to twist his meanings, confuse his message, or undermine his mission–he confronted them. Like Our Lord, we must always respond to antagonistic people with the greater good in mind. Rather than simply reacting, we must bring our emotions to God and ask him to teach us how to respond in a manner that will glorify him, help us be our best selves, and lovingly challenge the antagonistic person to be better. Sometimes that will require us to give them the space they need to self-correct, and other times it will mean being more direct.  With prayer and practice, we can learn to deal gracefully with even the most antagonistic, unsupportive people.

Let’s look at a few practical steps to deal with the antagonistic people in our lives:

1. Take a Step Back--TOB reminds us that, in all things, we are obliged to be loving; that is, to work for the other’s good. But that means different things in different situations. Sometimes, when a person is really working hard to be kind and loving, but they have a momentary lapse, the most loving thing we can do is bear that wrong patiently–to make it safe to make a mistake and self-correct. Other times, when a person is habitually behaving in a manner that undermines their dignity or ours, the most loving thing to do is to admonish them–to set limits that address their offensive behavior. But we can’t always immediately know the right thing to do. That’s why it’s our job to cultivate receptivity. That is, at all times, it’s our job as Christians to step back from the situation we’re in and ask, “What choice does God want me to make that will see to both my wellbeing and the wellbeing of this other person?” The better we can be at asking this question in the moment and responding accordingly, the better we will be at cooperating with God’s grace and allowing the Holy Spirit to lead us through difficult relationship situations.

2.  Hold Up A Mirror–People are often unaware of how they are coming across. We might experience someone as antagonistic, or selfish, or hostile, but they might see themselves in an entirely different light. Instead of just reacting out of our perception of a person, we have to first hold up a mirror so they can see how they are coming across. Before you react, say something like this, “Listen, there’s just something about the way you’re coming across that feels really X (hurtful, antagonistic, unsupportive, etc).  Is that what you’re trying to do or am I missing something?” Saying this allows the other person a glimpse of how they are coming across so they can either clarify or change their approach. Doing this is one way we can “bear wrongs patiently” without reducing ourselves to a doormat.

3. Reassess the Relationship–If a person who is close to us persists in being hurtful or offensive, despite our efforts to address the situation charitably, it may be time to reassess the relationship. Ask yourself, “In what situations, or what contexts do I feel safe with this person?” Then limit your relationship accordingly. For instance, what level of service can you continue providing without feeling like you are being treated as an object? Scale back your service to that level. Or, in what contexts does this person tend to behave themselves? (When they’re in public?  When they are on the phone? For an hour or two but not 10?) Restrict the relationship to those contexts where they can handle themselves in a manner that doesn’t undermine their dignity or yours. This way, you aren’t cutting them out of your life–unless there is simply no safe way to be around them–but you are working for your mutual good even though you are having to set a limit. If they complain about the boundary you’ve imposed, simply tell them that you would be happy to remove the boundary as soon as they are willing to take the concerns you’ve expressed to them seriously and change their behavior. What happens next is up to them (whether you maintain the boundaries, or you feel safe to adjust the boundaries). God does not ask us to make relationships work all on our own regardless of how the other person treats us. He merely asks us to be charitable in all we do and make sure that whatever we do is done prayerfully, and with the intention to work for the overall good of the other person, our relationship with them, and ourselves.

If you would like more support dealing with the antagonistic or difficult people in our life, contact us at CatholicCounselors.com. 

Maintaining Peace While Home For The Holidays

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The Holiday hustle and bustle is upon us and while many things can be very joyous, there are also many things that create stress as well. One of the biggest stressors this time of year can be the pressures and expectations from family members, especially extended family. Everyone has their own idea of what the holidays “should” look like and it’s easy to feel torn in many different directions—often to the detriment of our own needs, desires, or expectations. 

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Are difficult people robbing you of your peace? 

Check out:

God Help Me! These People Are Driving Me Nuts!
(Making Peace with Difficult People)

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It’s true that as Catholics we are called to be generous to others and to say, “yes” to opportunities to be of service. But that doesn’t mean that we don’t have a right to have our needs met as well. In fact, the principle of “mutual self-donation” articulated in the Theology of The Body assumes that in godly relationships, all the people in the relationship are equally committed to meeting each others needs, even when it requires them to grow and make sacrifices for one another. Sometimes, this mutual self-donation does not occur, which may leave us feeling overwhelmed, drained, or disappointed, especially around the Holidays. But there is hope! We can in fact work to create this mutual self-donation in our relationships by being assertive about our needs. Assertiveness allows us to achieve mutual self-donation, by seeking a healthy balance between meeting our own needs and being attuned to the needs of others. It enables us to see ourselves not as vending machines that exist solely to be used up by others, but as persons, who have gifts to give others but who also have a God-given right to be loved and treated with dignity.

Assertiveness is a virtuous practice, however can sometimes be difficult. Here are a few ways to be gracefully assertive and achieve mutual self-donation in your relationships:

1. Be Direct–Jesus said, “Let your ‘yes’ be ‘yes’ and your ‘no’ be ‘no’.”  In other words, it is important to be clear, direct, specific, and honest about what you can do for others and what you need from others. This is the essence of assertiveness. When you feel like others are taking advantage, don’t get resentful. Instead ask yourself, “Have I been honest about my needs?”   Have you been direct about the kind of help you need from the people in your life? Have you let your needs be known–not just by hinting at them and hoping others will just “get it”–but by stating them clearly, specifically, honestly, and directly? The first step to being gracefully assertive is taking the time necessary to clarify what your needs are and to state them honestly with the expectation that others will be as generous to you as you are attempting to be generous to them.

2. Use the “Qualified Yes” Technique–When other people ask you to do things for them, instead of feeling stuck between having to say “yes” to everything and not being able to meet your own needs, and saying “no” too often, use the “Qualified Yes” technique. In other words, when someone asks you to do something for them, don’t immediately focus on whether you can help at all, instead, focus on negotiating how and when you might be of assistance. For instance, if your parish asks you to help with an event, you might say that while you wouldn’t be able to run the event, you could assist with this part of it. Or if your mom or siblings ask for your help with a project Wednesday evening, you might say that while you can’t help Wednesday, you could be available Thursday. Using the qualified yes technique allows you to avoid polarizing requests for help and feeling trapped between disappointing others and meeting your own needs.  Instead, this method gives you a way to be generous to others while still being faithful to your own needs and obligations.

3. Use Relationship-Friendly Boundaries–Sometimes you do need to set boundaries with people but you don’t have to feel like you are threatening the relationship to do it. Setting basic boundaries doesn’t mean pushing people away or even frustrating them. It just involves proposing a healthy and appropriate way for them to get their need met while saying “no” to less healthy or appropriate suggestions. For instance, if your in-laws are pushing you to stay with them over the holidays, but you know spending that much time together would be hard on all of you, you might say, “We’re really looking forward to getting time together, but I think it would be better for all of us if we stayed at a hotel.”  In this example, you’re respecting the desire for everyone to have family time, but you are setting a boundary that increases the likelihood that getting this time together will be pleasant and successful. Set boundaries that focus not so much on avoiding short term conflict, but on the long term health of your relationships.

For more resources for maintaining peace during the Holidays—or anytime of year, check out our resources at CatholicCounselors.com.

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Quick links and resources:

God Help Me! These People Are Driving Me Nuts! (Making Peace with Difficult People)

Parenting Your Teens and Tweens with Grace

How to Heal Your Marriage (And Nurture Lasting Love)

Dealing with Disrespect

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When we are disrespected by others, it’s easy to take that disrespect personally and to feel powerless in knowing how to cultivate a respectful relationship dynamic. 

The Theology of The Body reminds us that, because we are created in the image and likeness of God, we have a right to expect to be loved and respected. In his book, Love and Responsibility, St John Paul put forth what he called “the personalistic norm.” The personalistic norm means that every human being has a right be treated like a person, not a thing. Each person has a God-given right to be loved and respected–no matter what. The reason we feel shocked when we are treated poorly is that God built into each person a sense of this divinely given right to be treated as his sons and daughters. We don’t claim that dignity on our own. God gave it to us as his gift.

Likewise, when we’re treated in a manner that offends our dignity as persons, we have a similarly God-given right to address that offense–as long as we remember that the person who offended us has the right to be treated like a person too. To do this effectively, we need to understand the difference between setting boundaries and being defensive.When we’re defensive, we forget that the offender is a person. We get our back up and we lash out, “How dare you do that to me you jerk!” It’s an understandable–but still inappropriate– reaction. Setting a graceful boundary in the face of disrespect means not tolerating the disrespect while also not taking it personally. Instead of lashing out, we can say something like, “I can tell your frustrated, but please don’t treat me like your enemy. How can we deal with this together?”

Let’s take a look at some practical steps for dealing with disrespect:

1. Pause and Pray–When you are offended or hurt by someone, resist the temptation to react.  Take a moment to pause and pray. Ask yourself, “What are you upset about, specifically?” In other words, rather than reacting to what the other person says or does, ask yourself what it means to you that they treated you that way. For instance, instead of saying, “How dare you talk to me that way!” Say, “When you talk to me that way, it feels really disrespectful. Could you say that again?” Pausing and praying allows you to identify and address the actual offense, instead of adding more fuel to the fire.

2. Stop “Shoulding” on Yourself–Too many people buy into the lie that they “shouldn’t have” to tell other people that they are feeling were hurt because they “should just know.” People are not mind-readers. If someone has hurt you, tell them, clearly and directly what the problem is, and what you need them to do to correct it. For instance, if someone ignores a request you’ve made in the hopes you’ll just forget about it, you might say, “I was really hurt that you chose to ignore me and not do the thing I asked. I need you to tell me, specifically, when and how you’re going to follow through.” Don’t accept vague, non-answers. It’s ok to press for a specific how and when. Holding someone accountable for fulfilling their promises is not being a “pest” or a “nag,” it is simply respecting Jesus’ admonition that yes should mean yes and no should mean no. Don’t say you “shouldn’t” have to hold others accountable. Pray for the grace and courage you need to teach others to treat you with the dignity worthy of a son or daughter of God.

3. Follow Words with Actions–Sometimes people aren’t willing to respond to your concerns no matter how clear you are about your needs. If your attempts to speak up have failed, more words will not help. You’ll need to have a back-up plan to address the problem unilaterally. In this case, setting boundaries means finding ways to scale back the relationship because the person is demonstrating that they can’t be trusted with the level of intimacy that you have attempted to allow them to have. This means asking yourself, “In what contexts or interactions is this person able to treat me appropriately?” and then limiting your relationship to those types of interactions. If and when the other person complains about the actions you’ve taken, say, “I’d love to get back to normal, but first, we really need to work through X first.” As long as your intention is to work for the good of the relationship, you have every right to scale the relationship back to the point that it is healthy and build out from there.

If you would like more direct support for dealing with disrespect, reach out to us at CatholicCounselors.com/Services. 

 

Quick Links:

How To Heal Your Marriage and Nurture Lasting Love

 

Got Help Me! These People Are Driving Me Nuts!


Recognizing The 4 Stages of Communication Breakdown (Video)

 

 

When Emotions Run High—Helpful Tips for Conquering Anxiety

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Anxiety is not God’s will for us.  Before the Fall, even though Adam and Eve were completely vulnerable, they were confident in God’s care and their love for one another. Only after the Fall, when they were separated from God, each other, and themselves did they feel exposed, ashamed, and anxious. When they were confronted by the bigness of the world and their own sense of smallness and insufficiency after being separated from God, they hid, cowering behind the bushes. How often do we feel that way? There are certainly plenty of things to be concerned about, but we only become worried about those things when we allow those concerns to separate us from God’s love and our ability to use the gifts and support God has given us to make concrete plans to address those concerns gracefully.

The Theology of The Body teaches us that while worry and anxiety are common enough experiences in the modern world, the answer to our worries is to recenter ourselves in the loving arms of ABBA, daddy, the Father who loves us, cares for us, and shelters us from the storms of life–especially when we feel alone, scared, and helpless.  t’s fine to be concerned about things. That’s what enables us to identify a problem, bring it to God, gather our resources and support, and make a concrete plan to address the concern. But that’s different from anxiety, which has us focus so exclusively on the problem that it makes us incapable of identifying the actual problem, bringing it to God, gathering our resources, and making a plan. We just allow ourselves to spin out. That’s why Pope JPII, was constantly reminding us “Be Not Afraid.” He wasn’t denying the myriad concerns that affect our lives. He was saying that with God’s grace, we have the power to respond to those concerns in a spirit of love and grace rather than a spirit of fear. Yes, the task before us is great, but God’s love and providence is greater.  In the face of life’s battles, let our battle cry be, “ Jesus I trust in You!”

1. Focus on the Right Target–Resist the temptation to think that your anxiety is caused by all the things going on around you or happening to you–the overwhelming amount of work that has to be done, the weight of all your responsibilities, the problems that you face.  Yes, these are real things that need to be taken seriously, but they can’t cause anxiety in and of themselves. Anxiety is created in us when we let external events distract us from the need to maintain our internal sense of wellbeing. If you are feeling anxious, it is not because you have too much to do or too many problems to face. It is because you are forgetting to take care of yourself in the face of those responsibilities and problems. Instead of focusing exclusively on all the external things that need to be addressed, ask yourself, “What do I need to do to take care of myself while I handle these situations? How will I pace myself? How can I approach these challenges in a way that will allow me to stay reasonably cheerful and connected to the people that I love? How will I face all the things I have to deal with in a way that allows me to be my best self–mentally, physically and spiritually?” Don’t brush these questions aside and say, “I can’t worry about that. I have too much to do!” It is exactly that tendency that causes anxiety. Remember, you can’t solve any problem or accomplish any task well if you are allowing yourself to get rattled, sick, hostile, and stressed.  The most important job you have to do is make sure you are keeping your head and health about you even while you handle all the things life is throwing at you.

2.  Tame the Tornado–When we’re worried and anxious, our mind spins between “I have to get control of this!” and “There’s nothing I can do!” Tame this mental tornado not by focusing on the ultimate solution, but merely the next step.What is the next tiny step you can take that nudges you toward a satisfying resolution, gathers new resources, and enlists more support? If you can refocus enough to identify the next step, then the next, and the next, God will help you tame the tornado in your mind and help you find the answers–and the peace–you seek. Don’t try to solve the whole problem at once. Focus your mind on addressing the next tiny step in front of you and then celebrating that small success. The more you concentrate on breaking big problems down into bite-sized pieces and celebrating the little successes you achieve along the way, the more your peace will increase.

3. Recall God’s Mercy–We often get anxious because we allow the stress of this moment to obliterate our memories of all the other things we’ve been through, all the other times God saved us, supported us, and carried us even though we thought we were overwhelmed, doomed, or done for. Before throwing yourself into this next pile or problems, take a moment to remind yourself of all the past times in your life when you felt overwhelmed, stressed, defeated, and not up to the task and remember how God helped you make it through all those past times, even when you weren’t sure how you were going to do it. Chances are, at least some of those situations turned out really well. At the very least, you made it through. In both cases, God was present and he provided for you. Remind yourself that this time isn’t any different. God loves you. He has demonstrated his love to you by delivering you from your troubles and overwhelming responsibilities time and time again. Bring that love with you into this latest challenges. When you start feeling anxious, take a moment to close your eyes, thank God for all the times he has carried you through your past worries and ask him for the grace to face the challenges in front you with courage and peace. The more you remember to intentionally recenter yourself in God’s mercy, providence, and grace–especially in the middle of all the craziness–the more your peace will increase.

For more support overcoming anxiety, check out the resources available at CatholicCounselors.com.

 

Quick links and resources:

Unworried: A Life Without Anxiety

The Life God Wants You To Have: Discovering the Divine Plan When Human Plans Fail

Prayers: St Michael Prayer (Video)

Fighting Fair–Overcoming Unhealthy Communication Habits

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“One minute we’re talking and next thing we know we’ve completely lost our cool.”

“S/He just doesn’t listen to me. I don’t know what to do.”

“Our conversations always turn into arguments and we just can’t seem to ever get anywhere!”

Do these sentiments seem familiar to you? 

In the beginning, God created each of us to see the world a little differently so that, working together and using our gifts for each other’s good, we would all attend to different details in a manner that would allow us to create a more holistic solution to any challenge. But in a fallen world filled with unique and unrepeatable people who see things differently and don’t always work for each other’s good, there is bound to be some degree of conflict. 

Pope St. John Paul the Great reminds us that the only solution to this challenge is love–the willingness to understand what the other person needs to flourish and the willingness to make personal sacrifices to help them achieve achieve those things. By learning to be loving, especially in conflict, we can discover how to encourage each other through the tension, toward godly solutions, and experience even closer relationships–not just in spite of our differences, but because of those differences.

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Are you feeling overwhelmed by difficult conversations or challenging individuals?

Find helpful tips for dealing with the difficult people in your life in:

God Help Me! These People Are Driving Me Crazy!

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Unhealthy arguments often occur when we are not approaching the other person with love because empathy is one of the first things to go. 

We have a tendency to let conversations escalate into arguments when we A) forget to take care of the other person in conflict, and B) make assumptions or accusations rather than communicating our emotional experience. 

This is why using “I feel” statements in conversation is so important. We often jump to conclusions such as “you’re not listening to me!” Or “I think you just don’t care” which automatically puts both parties on the defense and immediately derails the original conversation, because now we’re focusing on defending ourselves rather than solving the original problem. 

If we use statements such as “I feel as though you’re not listening to me.” The other person then has the opportunity to say, “I’m sorry that wasn’t my intention at all, what I’m hearing you say is…” and then we can stay on track with our conversation and more effectively take care of one another throughout the conversation. 

Essentially, Empathy allows for conversations, assumptions create arguments. 

The next important approach for us to take in order to have healthy communication includes seeking understanding. Individuals often enter into disagreements by actively fighting for their agenda. One person presents an idea and the other shoots it down almost immediately because they have a different idea of what they want. But taking this approach can be very demoralizing not to mention polarizing. Instead, seek understanding. When the other person presents a position you don’t agree with, stop yourself from critiquing it–or worse, ruling on it–right away. Rather, step back and say, “Tell me why that option appeals to you so much” or “Tell me more about what you like about that idea.” By understanding what the other likes about the idea they are proposing, you’ll get a better idea of their overall goals and be able to brainstorm new ideas more effectively.

And finally, don’t confuse the first draft with the final product. Too often, when individuals begin a discussion, they think their own ideas represent two competing final drafts and it is their job to convince the other person that their idea is “the right one.”  Remember, the Christian person isn’t supposed to be fighting about getting their way, but working together with others to discover God’s will. The first ideas you each bring to the conversation represent two pieces of a larger puzzle God is trying to help you build though communication and prayer. Don’t mistake your piece of the puzzle for the whole puzzle. You can’t see the big picture, only God can. Expect your original idea to change– for the better–in any conversation where you and your conversation partner don’t see eye-to-eye.

For more ways to build healthy communication habits, check out our resources at CatholicCounselors.com!