We try to be our best. We mean well, and when our efforts are misconstrued we feel like there’s nothing we can do. But there’s good news: recognizing the ways that we can grow in no way means that we’re not well intentioned and doing our best! This is one of the greatest keys to communication. Understanding that we’re well intentioned, but we always have room to learn from the other person and grow in ourselves and our relationships with others.
In order to learn from another person and learn to grow in relationship with them, it’s crucial that we learn to listen effectively.
Are you struggling to get along with difficult people?
Research published in the Harvard Business Review describes that the typical ways we think we’re being good listeners—such as being silent, periodically nodding or acknowledging the other person, or even repeating what the other has said—aren’t as effective as we may think.
Here are a few ways to become a more effective listener:
Ask questions—while sitting in silence allows the other person to talk, it doesn’t always communicate that they’re being heard. Asking questions shows both interest and comprehension in what the other person is discussing. Likewise this allows for the dynamic of listening to understand rather than listening simply to respond.
Be a cooperative partner—research indicates that the most successful conversations are those where the individuals view one another as partners, meaning neither person gets defensive about comments made by the other. When we are partners in a conversation, we work together, we care for one another, and we are certain that our responses are solution focused (rather than derogatory, competitive, or distracting from the topic at hand).
Offer reflections—A good listener keeps the conversation going by gently offering reflections that open up new lines of inquiry. Complaints often occur when someone feels as though the other just “jumped in and try to solve the problem.” Good listening, however, requires that the suggestions/solutions are not the end of the conversation, they are a support to the conversation.
To learn more tips and techniques for effective communication, visit us online at CatholicCounselors.com