­­How to Say ‘No’ with Confidence

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Listen, before we start this article, would you mind getting up and grabbing me a sandwich? Liverwurst and onion on rye, with a little bit of that fancy mustard…?

If you even thought about saying “yes” to that request—or if you find yourself often saying “yes” to things you later wish you hadn’t—then you need to keep reading, because we’re going to talk about how to say “no” when you need to…without the guilt.

 

How to Know When to Say No

Most of us don’t like telling people “no” when they ask for our help. We humans are wired to cooperate with one another, after all. In general, we want to be helpful!

But the reality is, it’s not always good to say “yes.” For one thing, if we said “yes” to everything that was asked of us, we wouldn’t have time to fulfill our primary responsibilities in life. And sometimes, saying “yes” to someone causes more harm than good. Consider these examples:

  • After taking her kindergartener to his classroom, Sandy gets stopped in the hallway by the president of the PTA, who begs her to help coordinate the fall fundraiser. Sandy feels pressured to agree, despite already having a full plate. As she drives away, she finds herself fuming with resentment and frustration.
  • Jenny doesn’t want to alienate her adult son, so she frequently agrees to his requests for help, even though he has a serious drug addiction. When she refuses his requests, he accuses her of “rejecting” him, so she keeps helping—even though his situation keeps getting worse.

The hard truth is that sometimes it’s more generous and loving to say “no” to someone, even when it makes us feel uncomfortable or makes the other person feel let down.

And that’s the key to knowing when to say “no,” says Dr. Greg Popcak, founder and executive director of the Pastoral Solutions Institute. Instead of basing your response on how we feel (guilty, empathetic, pressured), focus instead on the more objective question of what kind of response will lead to the best outcome for both you and the other person.

“When somebody’s asking something of us, especially when they’re pressuring us, the question to ask ourselves isn’t, ‘Do I feel like doing this or not?’ Or even, ‘Would they be upset with me or not?’” Dr. Popcak said recently on the More2Life radio show. “The question to ask ourselves is, ‘Is there a way to say “yes” to this request that is good both for me and the other person?”

By basing your answer on an objective assessment of what is going to be good for both you and the other person—rather than on the shifting sands of emotion—you set yourself up to resist pressure and shed feelings of guilt.

Even better, your answer is grounded in genuine love for the other person. Prior to becoming Pope John Paul II, Karol Wojtyła wrote a book titled Love and Responsibility. In that book, he argues that Christians are not only called to love, but to love in a way that actually achieves the good of the other person.

Rachael Isaac, a pastoral counselor at the Pastoral Solutions Institute, encourages clients to evaluate decisions by checking three key indicators of well-being: “I always ask my clients, ‘What is going to lead towards greater meaningfulness, intimacy, and virtue in your life?’” she says.

If saying “yes” creates resentment and burnout, it’s not the most generous response: “It doesn’t allow us to work for their good or ours if saying yes breeds resentment or frustration.”

 

Another Option: The Qualified Yes

It’s good to remember that there’s often a third option besides “yes” and “no,” says Lisa Popcak, vice president of the Pastoral Solutions Institute and a certified family life coach. She calls it the “qualified yes.”

A qualified yes involves saying “yes” to the what of the request, but placing conditions on the how and when.

In the example above, Sandy might tell the PTA president, “I’d love to help out, but the only time I have available in my schedule right now is Monday afternoons from 2 to 3:30. Is there another job I could do that would fit in that time slot?”

In the second example, Jenny might say to her son, “I love you and I want to help you, but I can’t help you harm yourself. When you’re ready to enter a treatment program, I’d be happy to pay for it.”

“You’re attempting to meet their need,” Lisa Popcak says, “but it’s within the boundaries of what will work for you without demeaning you, diminishing you, leaving you exhausted, or distracting you from all the other responsibilities that God has given to you.”

 

Let Your Yes Mean Yes…

Christians should remember that even Jesus said “no” sometimes, said Andy Proctor, another pastoral counselor at the Pastoral Solutions Institute.

“Jesus certainly said ‘no,’ sometimes forcibly, sometimes even to those closest to him,” he said. Delivered with prudence and humility, “no” might be what the other person really needs to hear, he added.

And if you need any more encouragement, just remember that Jesus himself calls us to clarity and integrity of heart in the commitments we make to others: “Let your ‘Yes’ mean ‘Yes,’ and your ‘No’ mean ‘No.’ Anything more is from the evil one,” he says (Matthew 5:37).

For more advice from Dr. Greg and Lisa Popcak, tune in to the More2Life radio show every weekday between 10 and 11:00 a.m. Eastern Time, or catch it on your favorite podcast app. And if you need more help setting healthy boundaries in your life, you can connect with the Catholic counselors at the Pastoral Solutions Institute at CatholicCounselors.com.

How to Give Helpful Advice Without Overstepping

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We’ve all been there, watching someone struggle with a problem without making any progress: the spouse who is perpetually late, the friend who won’t leave a dead-end relationship, the college graduate whose job search has stalled out.

Meanwhile, we can see exactly what they need to do to fix their problem…if only they would just listen!

It’s one thing to yell advice at the television as we watch our favorite team fall apart on the field. But when the person in question is someone close to us, our “helpful advice” will probably be ignored—or worse, met with annoyance.

There’s a better way to help the people closest to us, though, as Dr. Greg Popcak discusses in his book, God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People. Here’s a summary of the process he outlines in chapter 2 of the book.

 

What’s Your Motivation?

Before offering your advice, take a moment to ask, “Why am I so eager to jump in with my two cents?”

Let’s face it: sometimes, it’s less about them and more about us looking for some kind of personal ego boost.

If we’re living a Christ-centered life, though, our main motivation should be to love the person in the way God loves them. The Christian definition of love is wanting the other’s good. Our aim, then, should be to help our friend or family member become more fully the person God intends for them to be.

Aligning our desire for the person we’re trying to help with God’s desire for them is absolutely critical. If we’re not on board with God’s plan for them, then we’re at risk of simply trying to impose our own wishes, desires, and preferences on the person we’re trying to help. Rather than helping the person become the unique and wonderful reflection of God’s image that they were made to be, we’re really trying to remake them in our own image.

The reality is, playing God is way above our pay grade.

 

Are You Invited to the Party?

Unless you’re in a formal mentoring or supervising relationship (as the parent of a child, for example), steer clear of offering advice that hasn’t been asked for.

“The rule of thumb when helping others is wait to be invited to the party before you offer to bring the potato salad,” Dr. Popcak writes.

That doesn’t mean you need to sit by biting your tongue. You can offer your help, respectfully: “I know you’re struggling with your job search. I think I might be able to help, if you want.”

Whether the person is open to hearing your advice or not, this approach strengthens your relationship because you’re showing up as a respectful ally, not a boss ready to take charge of their life.

 

Start with Listening

Listening is an act of love, the saying goes, and it’s a critical part of giving good advice.

“If you really are interested in helping a person become what God created him to be, your first step should be to ask him who he thinks that is, and then you should be quiet and listen,” Dr. Popcak says.

If “who does God want you to become?” is a little too abstract, break the question down. Ask them what qualities they want to be known for at the end of their life. Do they want to be known as a strong person? A loving person? Wise, prudent, patient, creative?

Next, ask a follow-up question: If the person were to live out those qualities in the situation that is causing the problem, how would he or she act differently? In other words, if they approached the problem in a way that lined up with their aspirations, how would the situation change?

Often, this question helps a solution to “snap into place,” Dr. Popcak says. Better yet, because the solution comes from inside the person and lines up with their own stated values, they are more likely to act on it.

 

For more ideas about how to help the people in your life, check out God Help Me! These People Are Driving Me Nuts! Making Peace With Difficult People. Or, if you want more one-on-one advice, connect with one of more than a dozen Catholic counselors at CatholicCounselors.com.

Want to Handle Conflict Better? Take Your Emotional Temperature

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Hurricanes are measured on the Saffir-Simpson Hurricane Wind Scale, and earthquakes are rated on the Modified Mercalli intensity scale.

Human stress can be measured, too, using the Stress Temperature Scale (sometimes known as an Emotional Temperature Scale). Unlike hurricanes and earthquakes, though, keeping track of your emotional temperature can be really useful for avoiding conflict with other people—and handling it better when it’s unavoidable.

By regularly monitoring your emotional temperature, you can take steps to lower it before it gets too hot. This is useful because when our emotional temperature gets too high, the problem-solving part of our brain tends to go “offline” and the reactive, “fight or flight” part of our brain takes over.

That’s not a problem if we’re facing an imminent physical threat, but in the context of human relationships, the reactive brain almost always makes things worse.

Over a period of days or weeks, keep a notebook where you track your emotional temperature several times a day. You can also jot down “triggers” that make your emotional temperature spike, and how you tend to react when that happens.

Here’s the Stress Temperature Scale as outlined in Dr. Greg Popcak’s book How to Heal Your Marriage: And Nurture Lasting Love. You can find another version of this tool geared toward kids in the books Parenting Your Kids with Grace and Parenting Your Teens and Tweens with Grace, both by Dr. Greg and Lisa Popcak.

 

The Emotional Temperature Scale

1–2: Relaxed. At this level, you’re pretty “chill.” You’re not really focused on any problems or challenges; your heart and respiration rate are in the low to normal range. You’re mainly warm and affectionate toward others.

3–4: Relaxed but alert. You’re engaged with and alert to your surroundings and getting along well with others. Whatever challenges you may be facing feel manageable.

5: Alert and focused. At this level, you’re still working well with others, but you may feel a little distracted by problems or concerns that are taking more of your attention. You’re working a little harder to meet challenges, but they still feel manageable.

6: Alert and stressed. Stress hormones such as cortisol and adrenaline begin to be released. On the surface, you seem to be in control of your reactions, although some people might comment that you “seem a little off.” You’re distracted, and it may be difficult for others to get your attention. You need to make a conscious effort to be polite and pleasant in interactions with others. It feels like you’re struggling to stay on top of things.

7: Irritable. As stress hormones continue to flood your bloodstream, the part of your brain that filters nonverbal signs of disgust and irritation begins to go offline. You may sigh, roll your eyes, fidget, or otherwise show your irritation. At the higher end of 7, you may avoid eye contact with others. The problem-solving part of your brain is still engaged, but just barely.

At this point, people who are attuned to their emotional temperature will know to take a break or find another way to lower their stress level.

8: Angry. Now your nonverbal filters are definitely not working, and your verbal filters have begun to collapse: your tone of voice and choice of words definitely betrays your anger, although you aren’t yet raising your voice or using insults. Different personalities express anger in different ways. Some people withdraw, becoming quiet or sullen and pouty. Others may “tantrum,” engaging in emotional manipulation and finger-pointing. Still others may take a superior attitude, offering lengthy explanations of why they’re right and others are wrong.

Emotionally savvy people know to walk away from the conversation once they hit this point, taking a long break to cool down, pray, reflect, and otherwise regain control.

9: Very angry and feeling like a victim. Now your verbal filters have completely collapsed. If you tend towards pouting or withdrawing, you will probably be shut down for the rest of the day. This is when the name-calling, insults, and raised voices begin, all of which will seem perfectly justified by the circumstances or the other person’s behavior.

10: Outraged and out of control. Now your brain’s physical filters have shut down; doors are slammed, tables pounded, random objects thrown or kicked. At this point, people may physically hurt one another.

 

Keep It Under 7 or 8

Tracking your emotional temperature in a notebook over the course of a week will help you identify strategies for keeping your stress level below an 8, the point at which your brain stops being able to solve problems effectively, and the point at which the primitive fight-or-flight part of your brain takes over. Record your stress responses, and write down ideas for how you’d prefer to handle things in the future.

For strategies to help you lower your emotional temperature, check out Dr. Popcak’s book, God Help Me! This Stress Is Driving Me Crazy! along with other titles such as How to Heal Your Marriage: And Nurture Lasting Love and Parenting Your Teens and Tweens with Grace. And if you need professional help managing your anger, reach out to a Catholic counselor at CatholicCounselors.com.

Carrying Your Cross—Concrete Steps to Overcoming Difficulties

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Life can feel like one challenge after the next. Or maybe, when things are good, we have a hard time trusting the good, because it feels like we are always waiting for the other shoe to drop, so to speak.

The Theology Of The Body reminds us that although the world is fallen, God is working through us to rebuild his kingdom. Carrying our cross doesn’t mean just learning to put up with the problems and frustrations of this broken world, but rather to face them with strength and virtue and where possible, through God’s grace, to overcome them. Pope St. John Paul reminded us that focusing on what God created us and the world to be is more important than focusing on what we and the world are today.

We tend to get frustrated when we have to deal with persistent problems, challenges, and stressors. Of course, that’s understandable. But when we look through the lens of the Theology of the Body, we can see that God is always giving us the grace we need to bounce back in the face of trials and respond in ways that help us to cooperate with his grace and make a positive difference. As Christians, we’re called to do whatever we can to show the world that God’s power is always working in us–even in the middle of persistent problems–and that he is giving us the ability to make whatever challenge we’re facing better–even if just in small ways.

It’s true that some days that work can seem harder than others.  But there are a few tips we can draw from the Theology of the Body to persevere even when we start to doubt ourselves or feel worn down.  First we need to keep our eyes, not on what’s in front of us, but rather on how God wants to work through us to make the situation into what he wants it to be. Second, we need to remember that it isn’t all up to us.  We need to keep bringing the situation to God–not just once, but again and agin until its resolved– and ask him to help us discern the next small step.  Third, we need to lean into virtue–that is, the spiritual strengths God wants to give us.  We need to prayerfully ask, “What are the virtues or strengths would help me overcome this challenge and what would it look like to practice them?”  Fourth, we need to look at failure–not as a closed door–but as feedback that we bring back to prayer and then leads us back thought these steps until we find the solution.  If we can work this process, we can fulfill the promise that St Paul makes in Romans 8:28 that to those who love God, all things work to the good.

Here are three practical steps to accomplish the above points:

1.  Center Yourself– When you’re struggling to recover from a setback or disappointment, before doing anything else, the first step has to be centering yourself. Bring the situation to God, pray, “Lord, help me rest in you, trust in your grace, and gather the resources and support I need to make a plan and see this through.”  Then refocus on a goal–any goal–that represents the next small step you can take.  You’ll feel less like running away if you can identify the next step forward and focus on gathering the resources to help you take that next step.

2.  Get Out of the Tunnel–We often find it hard to bounce back from disappointments or challenges because tunnel vision causes us to get stuck trying to find the one big thing we can do to solve this problem once and for all. Especially with more complicated situations, there is rarely one thing you can do to make the problem disappear. Instead, concentrate on the next small thing you can do to either address the problem or insulate yourself from the problem or both. Focusing on small steps you can take in several areas– instead of searching for ultimate answers to the one big question–allows you to come out of the tunnel and begin to see new options on the horizon.

3. Make A “Got It Done” List–We all know about To-Do lists but what about making a “Got it Done” list?  Sometimes we struggle with bouncing back from a problem or setbacks because we feel like we’re  just not up to the challenge.  You can combat these feelings by intentionally calling to mind–and better yet, writing down–all the past times in your life when you were sure you weren’t up to a challenge but, through God’s grace and your good efforts, you managed to succeed.  Making a “Got It Done List” will help you remember that you have conquered many difficult situations before and remind you that between you and God, there is nothing you can’t handle moving forward.

Looking for more practical steps to navigating life’s challenges? Check out our videos, books, and pastoral tele-counseling services at CatholicCounselors.com.

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Quick Links and Resources:

God Help Me! This Stress is Driving Me Crazy!

God Help Me! These People Are Driving Me Nuts!

Pastoral Tele-Counseling

How Anger Can Be Effective

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Guest post by Dr. Mark Kolodziej, Pastoral Counselor with CatholicCounselors.com.

“Anger is not the issue, anger management is what is important!”

 

Anger is a natural progression of unmet needs. It would be easy to assume that once an individual’s needs have been met, the anger would go away, however this is not always true. When we have unmet needs we learn certain behaviors that become knee jerk reactions, these become habits. These conditioned responses persist even when there is no need. Similar to a law that has been developed because there is a need for the law. When the need disappears, the law often persists for long periods of time, sometimes centuries.

First we must identify what our needs are, then we must develop strategies to meet our needs, and finally we must use effective tools to be able to deal with our inappropriate anger response that persists even after the need has been met.

It is important to note that anger, when used appropriately, is a very effective and necessary tool for us to navigate the world. Knowing how and when to use emotions makes us more effective at life and in making a difference in people’s lives. Learning how to use the graces that God gives us helps us to bring our souls back to God and others who are in our lives. 

I have developed a program–Refrain-Freedom From Anger–that helps participants meet their needs and effectively manage anger in a healthy and grace filled way.

A new Refrain course is starting soon! Learn more about Refrain and my work as a Pastoral Counselor at CatholicCounselor.com! 

 

Dr. Mark Kolodziej, Pastoral Counselor, CatholicCounselors.com.

Can You Hear Me Now? Cultivating Greater Understanding in Communication

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“Where did you get that idea from?!” Sound familiar? Often we feel like we go in circles with our conversations or we try to explain ourselves in a million different ways and the other person still doesn’t get the point. 

Theology of The Body reminds us that the primary work of building the Kingdom of God involves building real communities of love between us and the people that share our life. Seeking to understand another person–especially when it’s difficult–is what allows communication to become communion. Really listening to each other is hard, but if loving another person means helping them become everything God created them to be, then we need to take the time to really listen to each other so that we know what each person needs to grow and flourish.

The more difficult a conversation is and the more important we feel it is to get our point across, the more important it is to listen to the other person’s needs, their concerns, their perception of what we’re saying, and the reasons they are having a hard time hearing us. Of course, all of this requires us to grow in virtue, such as self-control, respect, compassion, and love. That’s why cultivating a spirit of understanding isn’t just good for our relationships, it is a spiritual exercise that allows us to love each other as we love ourselves.

1.  Say Less–The biggest mistake we make in trying to communicate with another person is that we say too much. This is especially true when we aren’t getting the response we were expecting from another person. We tend to think that if we just explain ourselves again, or offer more examples, or say it one more time, they’ll finally get where we’re coming from. In fact, in these situations, it’s better to say less. Instead of throwing more words at the other person in the hopes of being clearer, ask this simple question, “Can you tell me what you’re hearing me say?”  Asking the other person to tell you what they are hearing you say will quickly clarify any confusion and help you and the other person get on the same page. People tend to run the things they hear through their own internal filters that end up distorting or confusing what we say.  Don’t assume that your words are sinking in. Ask them to tell you what is coming across so that you can make sure that the message you are trying to send is the message that’s being received.

2.  Make a Plan–Sometimes we think that if we’ve complained about something or vented our feelings about something that we’ve done a good job letting another person what we need.  Complaining and venting is sometimes necessary to help us sort out all the noise in our heads, but it does nothing to solve a problem.  Remember, the point of most important conversations should be figuring out what to do about a particular situation.  Make sure you don’t leave a discussion until you have a pretty good idea of what you’re going to do about the problem you’ve been discussing, who is going to do it, and when you’ll be getting back together to discuss what else might need to be done.  If you do end a conversation after you’re done venting  or complaining, you should assume that the problem will come back because you haven’t done anything to actually solve the problem. Complaining isn’t problem-solving. If something is worth talking about, it’s worth taking the time to make an actual plan for solving it. Don’t end a conversation until you know what you’re going to do differently moving forward, who is going to be responsible for what, and when you’re going to check back in to see how things are going.

3.  Make Them A Partner–When you feel like another person is having a hard time hearing what you are saying, or doesn’t really want to listen, see if you can make them a partner and get them to buy-in by proposing their own solutions. Tell them, “Look, I’m just trying to do X.  Obviously, you’re not crazy about the ideas I’m suggesting to make X happen. What ideas do you have for making X happen?” Don’t let the other person avoid addressing your actual need. If they propose something that falls short, acknowledge what’s good about their idea, but then explain why it doesn’t completely fit the bill. Then ask them again for an idea that actually would address the actual concern you’ve stated.  If the conversation gets stuck or bogged down at this point, or if they keep trying to convince you that your concern is silly or not worth addressing, that’s a good indication that you probably need to get other people involved to help you solve the problem effectively. Invite another family member, a mentor, or a professional counselor to help you break through the impasse and develop solutions that will work for all concerned. Don’t be afraid to reach out to others to get the help you need to create deeper connection and understanding.

Would you like more support in being heard or cultivating understanding in communication?

Check out these resources: 

Pastoral Tele-Counseling

How To Heal Your Marriage & Nurture Lasting Love

Having Meaningful (Sometimes Difficult) Conversations With Your Adult Sons & Daughters